I ordered an away kit for our U10 Junior team - Red/ Black Vigo III kit with Yellow/Black Goalkeeprs kit all with shirt numbers and wanted the kit returned within 5 days.
Order came in sizes exactly as requested and as promised within 4 days of the order.
I would deifnately use Proscocceruk again - Quality kit at reasonable prices.
Thackley Storm U10's
I've used prosoccer uk twice now, and it really is a frustrating experience. You have to be very patient to use them, as from past experience it can take 3-4 months to receive your whole order, when going for Nike kit. We've had kits delivered with items missing, meaning I've had to chase them up and then wait even longer to receive everything.
I can't fault them on the quality of kit, and the embroidery etc is done very well.
Their customer service however is terrible. I won't be using them again, simply because I've found that there are better companies out there - who value you spending £000's on kit with them.
I am shocked by some of the reviews about Pro Soccer UK. I have been using the company since 2001, previously known as a different name. As chairman of my football club, Normanton Allstars FC, who at one stage had 15 football teams, all of our football kits, equipment, merchandise and team wear have been from Pro Soccer UK.
The service has always been excellent, my whole team have found the staff very friendly and helpful, even at busy times. People need to understand that there will be busy periods, especially over the summer and sometimes the kits may get delayed. Every time I have ordered a kit, I have always been told a time scale. Every kit manufacturer is different and had different time scales in supplying their kits, especially Nike and Addidas. So, obviously sometimes there will be delays.
Recently, I ordered a kit, which was Pro Soccer UK's own brand and it was done in 7 days. No other online company can offer such and excellent service and such quality kits.
Most other supplier just want your money, but it has been different with this company, who have always gone that extra mile to help. Even donated old stock to orphans in a developing country. Normanton Allstars have spend thousands and thousands over the years with Pro Soccer UK and we are happy to use this ethical, professional and quality company.
We ordered these kits on the 28th September for our school team and was told up to 28 days delivery, we thought the price was very cheap compared to other websites, was woken this morning by a parcel delivery and here was our kits! Absolutely amazing quality compared to kits I have worn from other websites, all the lads are chuffed to bits with them, will be using again! Everything was correct and no fuss! Thank you Pro Soccer!
I joined a team with friends half way through their season and had to buy the same kit as they didn't have one for me. Simple you'd think? Not when it comes to ordering from this company. My original order took 4 weeks to come. It soon become a running joke of the team that I'd been ripped off each week I turned up without the right kit. Ironically they were right...
Once my kit had arrived after 4 weeks, I opened the box to find I was sent the wrong kit. I contacted them immediately stating this, at which point I was told that Nike must have got my order wrong. My question to this is, I didn't order from Nike.com. So why would Nike be packing my kit?! My assumption is ProSoccerUK has its own stock?! What is the point of them existing if this isn't the case, everyone would surely just order from Nike? Cheaper I assume as there would be no middle man (pro soccer Uk) taking a cut.
Frustrated that I had waited 4 weeks for the wrong kit, I sent the kit back and enquired as to when they would send me the correct kit. I was told as soon as the kit had arrived with them, they would send me the right kit. And here I am. 6 weeks have now passed since I sent the kit back, I have sent 5 emails all of which have been ignored or met with an automated "Thanks for your email, we'll get back to you soon, we're very busy right now"
Busy doing what exactly? Not packing my kit that's for sure! I have since asked for a refund, still - nothing. I now have no kit and am down £45. This companies service is beyond disgusting. I wish I had come by this review page before buying. My worry is, that others, like me, only find out about this companies bad name after they've been messed around and ripped off. I would also assume that the very reason this company still get business is because people stumble across them whilst looking for www.prodirectsoccer.com - who in my experience are an excellent online company with great service.
Please avoid Pro Soccer UK like the plague. None of what I have read from others surprises me. My guess is they are run by one or two people who simply cannot reach the basic standards of trade. No level of professionalism, and clearly no level of care in providing the right goods or customer service.
Not going to write full review in capitals or tell you not to use them, just tell you about my experience with ProSoccerUK.
Found a sponsor for my football team and agreed an amount they were willing to invest so went looking for a kit. Found ProsoccerUK and thought there prices were very good so gave them a call.
Alarm bells should have rang when it took me over 30 minutes before it rang and wasn't engaged. Explained to the gentleman i spoke too that i had found a kit i liked and how did i order as i wasn't paying, Was advised to add all items to basket, take a screen print and email to them and they would supply an invoice the sponsor could pay, asked at the time of time scales as we had a local charity tournament and wanted kit ideally for then, that was 4 weeks away, was told order would be processed upon payment and was 15 working day turn around. Got invoice, sponsor paid by BACS and ProSoccerUK confirmed on 6th August they had payment.
2 weeks go by with no word from them so give them a call, 47 times in a row i called before i got an answer, asked them order process and they took order number and said they would speak to warehouse ans come back to me. 4 days later still no answer so i emailed them for update.. 5 days later a reply saying they will look into this.
Another few days pass and we are 7 days away from charity tournament so called them again, 64 calls until i get through ask them whats going on and express my concern that have had no real contact from them over order, they say they promise they will look into it and come back to me.... 4 hours later an email saying order is in progress and *should* be here in a few days. Tournament comes and goes no kit so i call them again and after another 73 calls they answer and apologise saying the order is with warehouse and they need to put me on hold... 49 minutes after being on hold they say they cant find the order so will look into it and get back to me by end of the day...
So the NEXT day, 1 calendar month AFTER payment was confirmed, i get an email saying the kit i ordered is out of stock and they have another kit *like* the one i wanted instock now for a 4 day turnaround, look at kit and it is nothing like the kit i ordered, express my anger and concern that the kit was not only cheaper than the one i ordered but not like it at all. Ask them IF i were to go for the replacement kit would we get a refund for the difference and some form of compensation like a free football.. told NO refund i would have to pick something else from site for the value such as footballs or medical kit and NO they would not offer compensation at all as they have offered a replacement kit, Reject the replacement kit and we finally agree on a kit that we would accept. Ask them if this kit will be here before 1st league game of season and they say yes, so that weekend comes and goes so again i call on the Monday fuming.. told kit is all but done and will be dispatched this week and they will send me confirmation that its dispatched so i can arrange to work from home that day to sign for it, imagine my shock when i get home on the Thursday to a "you werent in" card from courier.. so arrange to pick kit up from depot the next day.
You would think that was it and kit was fine and dandy... umm no.
After opening box it was soon clear that Goal Keeper kit was missing and upon further inspection one of the shirts was ripped on the sleeve with a 3 inch rip.
Emailed them on the Friday evening as they were closed by the time kit was collected about ripped kit and missing kit, they reply the next day saying send the ripped kit back and they will sort it. No mention of missing items.
So call them on the Monday and ask where the hell the GK kit was and to tell them i would not be sending the kit back without a prepaid envelop from them as i should not have to pay recorded delivery to return a faulty item, finally get through this time after just the 23 calls only to find out they will replace the ripped kit "free of charge" and that the reason the GK kit was missing was because it was out of stock, asked why we were not told this or advised before kit was dispatched, no answer from them instead again given an alternative they had in stock... original answer was "we have a blue Adidas one you can have" this after they found my order and saw the BLUE kit i had ordered so polity said no thanks as FA wouldnt allow us to have 11 Blue shirted players on the field.
Finally agree a kit and its dispatched in time for weekend game along with a replacement for the ripped shirt.
All in all it took them over 7 weeks to deliver a full kit and the final order from GK kit to outfield kit was completely different to original order.
So please feel free to use them if you want to have to spend over 2 hours on the phone to them, waste over a day in total trying to actually get hold of them and dont mind not ever getting what it is you ordered in the 1st place.
I did look on here before i ordered and saw the negative reviews but as a country of moaners i took it with a pinch of salt and thought "how bad can it be" as it turns out... very very bad.
How ProSoccerUK have stayed in business, with there awful customer service levels and lack of respect for customers, when other businesses that actually want to deal with people go out of business is beyond me.
I personally will never order anything from ProSoccerUK again as it turns out a little time searching google there are sites just as cheap and have far better reviews on here.
This is now the 3rd season we have used ProsoccerUK and again they have not let us down. The football kits are excellent value for money and we think they have the best choices. The team. coaching staff and sponsors are really pleased with the kits. We have no issues with continuing to recommend ProsoccerUK. Thanks to all the staff at ProsoccerUK and well done guys.
Firstly I would like to say although the score is really bad I don't have a problem with the quality of the strips I ordered. but that is the only positive from this shambollick outfit
I ordered my strip on the 8th august originally it was stanno kit. when I called to order it I asked what was the likelihood of getting the kit for the 25th august our first game of the season, her response was very unlikely with that type of kit however more reputable kit are always in stock and would be more likely to be ready for that date .So not wanting to disappoint the team I changed my order to a puma strip which cost around £150 quid more.6 days before our first game the kit hadn't come so I decided to give them a call to which a lady answered and said there was a problem with the shorts everything else was ready but the shorts.i explained that we had some shorts that we could use, could she send the order and the shorts at a later date. she said she would look into it and get back to me I received no phone call. a week had passed and we had played our first game of the season I called again to be told that they were still having problems with the shorts I explained that I had already spoken to someone about it and they were dealing with it but the woman had no idea what I was talking about. however she did assure me that we would get the kit on 4th September which meant missing another game but hey ho I know its busy at this time of year. we got our delivery on the 4th only for there to be 10 shorts missing as well as 10 socks as well has the wrong goalie kit being sent(I would like to add that the shirts look amazing and they have done a great job with the sponsors logo on the front)since the 4th I have spoken to their customer team 6 times each time with me asking to speak with the manager with the promise someone will call me and each time being let down. finally today after phoning twice I got to speak with the illusive manager called dave smith he went on to tell me he was going to look into it and call me back at this point I was fuming and did get angry over the phone to him for him to reply" you don't live that far from us Michael" which was an obvious cheap threat and also breaking data protection luckily I have recorded this and am in the process taking this further. He has confirmed he will be calling me back today we will see what the outcome will be.
cant fault the quality the quality is excellent
feel like I have been duped into buying a more expensive kit
customer service is appalling
and having someone tell you they know where you live is quite unnerving
if you don't mind waiting an age and never chase up late deliveries then you wont come up against any problems
if however you run a team with the stresses of players moaning and groaning about even paying there subs let alone playing in different shorts then steer clear
I read some reviews after I ordered like a couple before me and got a bit jittery but they were honest throughout and good to deal with from the start. The jerseys came after about 20/22 working days instead of 10 as started but that wasn't much of a problem. Nichola is very helpful and the order came present and correct and good quality.
Paul terenure fc dublin
I confess I was nervous about using Prosocceruk because of all the bad online reviews I had read. However, I phoned up and spoke to the team (Nicola) for reassurance, and was also impressed by prices and the website. To get kit details they actually e-mail you for the files so their online uploads don't seem to work. Neverthelss they took the trouble to contact me directly aboutmy quite specific requirmeents and were spot on in terms of following instructions.
I will say that it took twice as long as they said it would to get the kit but I had ordered in good time and was very pleased with quality and price. I am now hoping to order a larger volume with them, so will updtae this review according to outcome.
Joe Francis, Eton College
A lot of bad reviews below to which I don't understand because those problems are non existent now. I ordered kits from them for 16 players, with personalised badge and gold numbers and although delivery was a little longer then quoted (my only issue) everything else was perfect. Sizes all matched, nothing missing and always replied to my emails and picked up the phone aswel.
I'd like to thank them for their service and would I recommend Pro Soccer UK to anyone ? I'd have to say I see no reason not to use them. Delivery was a little over yes but it wasn't ridiculously late at all only 5-6 working days.
They stayed in touch which was great and they made no mistakes so I guess i'm saying yes I would recommend them. I certainly will be back for winter tracksuits for my team.
Big thumbs up guys and keep doing what your doing great service and Kits look amazing we're very excited to get going.
(Old Guard FC)
Just ordered our fourth football kit and tracksuits from prosocceruk and just wanted to say how professional, friendly and helpful they are. Will continue to use them for the forseable future. Looking forward to seeing our new kit and tracksuits!!!!! Cheers prosocceruk.
Just wanted to say thank you for the delivery of the tracksuits i ordered.
The Quality is excellent and delivered in an appropriate time frame !
We will be coming back to order our Joma kit in the next few weeks.....
Well Done Guy's !!!!!!!!!!!!
ABSOLUTELY DISGUSTING SERVICE, USE AT YOUR PERIL, AVOID LIKE THE PLAGUE !!!!
This Company is a joke and everything bad in an internet business, ignorant, rude and offer zero customer service !!! The only thing they do well is take your money !!!
We ordered a kit for a Charity Football Match that was due in 6 weeks from date of order and sent all the relevant information and order was confirmed, was told order was on a 10 day service but as we had ordered so far ahead it was not an issue.
4 weeks in and no delivery so we contacted them, not easy, e mails unusually ignored and the telephone rings out constantly, but if your have a few hours to kill it gets answered. We were told they were waiting on the Medium size tops and this was due anytime and would get the order out in the next few days.
5 weeks still not received the kit, rang up and eventually got an answer and was fed some story and that the kits were going out any day.
4 days before our game and 6 weeks from order, a box arrives
1. NO KEEPERS TOP
2. SHORTS WRONG COLOUR AS ORDERED
3. SPONSORS PRINT QUALITY WAS SHOCKING !!!!!!!
Rang again and was told that if I wanted to have the correct shorts I would need to return the wrong ones, once received, they would send the correct colour out straight away. To ensure we had shorts I asked would they send the correct colour first, so if they did not arrive by the Saturday ( bear in mind the time we had already waited ) we would have shorts to wear. Was told that was not possible, and they would only send the correct ones if they receive the wrong ones, asked what would happen if they did not arrive in time, I was told I could buy replacements locally to me !!!! ABSOLUTELY SHOCKING ATTITUDE !!!! Asked later in the conversation, if I send the shorts Next Day delivery, arrive with them on Wednesday, would they confirm the correct shorts will be sent Wednesday using Next Day. This they could not do as they needed to order the shorts and delivery would be 10 days, so if I had sent them we would have been playing WITHOUT THE SHORTS WE ORDERED !!!!!!! ABSOLUTELY DISGUSTING !!!
The Keepers Jersey turned up on the Friday, just in time, but the print quality was as poor as on the tops we had received !!!
I had complained on the telephone and followed this up with an e mail, that has been received, asking for some money to be refunded to compensate for the wrong shorts ( obviously could not return as we had to wear them ) and for the VERY VERY POOR PRINT QUALITY, to this day, no one has had the decency to reply.
I run an online retail company and if I offered this level of service we would quickly have no customers.
WE WOULD NEVER USE THIS COMPANY AGAIN, WILL NEVER RECOMMEND THEM AND WILL TELL ANYONE THAT ASKS THE TRUTH !!!!!!
AS IN THE UK WE ALWAYS TELL EVERYONE ABOUT THE BAD EXPERIENCES, THIS ONE WILL BE TOLD FOR A VERY LONG TIME !!!!!
IN SUMMARY - SPEND YOUR MONEY SOMEWHERE ELSE, THIS COMPANY WILL TELL YOU INITIALLY THEY CAN SUPPLY ON TIME, BUT ONCE THEY HAVE YOUR MONEY YOU WILL BE IGNORED, LIED TO AND THEN IGNORED AGAIN !!!
PROSOCCERUK OFFERS THE MOST APPAULING SERVICE ( if you can call it that ) YOU WILL EVER RECEIVE FROM AN ONLINE RETAILER !!!!! AS I SAID IN THE TITLE
USE AT YOUR PERIL, AVOID LIKE THE PLAGUE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(More than happy to CC Prosocceruk in on this, might get a reply from my e mail )
I just wanted to say thank you for your wonderful service. Following my order yesterday finding out it might take 10 days to arrive, and with me waiting to take it to Africa next week, I called you and you were able to send me a substitute kit bag package, which amazingly arrived today!
Thank you so much for being able to help me out and I am sure the kids I am visiting will be delighted with their new kit.
I was a little bit hesitant to buy a kit due to all the bad reviews I had read when searching online for a new kit for my ladies team however I was recommended by my brother who said he had a smooth transaction and the kit arrived in 2 weeks with no hassle so I trusted his judgement and placed an order approx. 1-2 weeks ago , the kit arrived 2 days ago and I am more than happy, I ordered easily online and paid for the kit without any issues and the quality is outstanding for saying I only paid £139 and I got FREE squad numbers aswell !!
They are definately not as bad as they are made out to be and I will recommend my friends and be ordering again in the future ....
As my company plays five-a-side football, we've decided to purchase some new kit for team. We've ordered all the kit, paid for it and then all hell broke loose. First it was 7 - 10 days until delivery, then a month, then two months, then three!!! At the end we've cancelled the order and asked for a refund. This was 4 months ago!!! We have still not seen a penny back!!! Small claims court here we come!
so i play in a 6 a side league and we decided that we wanted a kit. so we got together and picked an adidas kit that we all liked. shopped around for the cheapest option and we found it on prosocceruk. we placed our order on october the 1st. after 4 weeks of the team constantly asking me where our kit is, i decided to do my research. where i stumbled upon these reviews. from what i can gather, this has been a monumental waste of time, patience and money for everyone involved. i now have to explain to my team that our kit is either not turning up, if that is the case, i will not rest until i have a full refund, or that its going to be ridiculously late. its beyond a joke now.
I placed a big order for strips, balls and other equipment then eight days later, received an email saying the strips I wanted were out of stock. I emailed back saying, "Why has it taken eight days to tell me the strips are out of stock?" and didn't receive any reply. Tried to phone them and it just rang and rang. I sent another email saying I would like these strips instead. No reply. I then phoned and towards the very last ring they answered and the woman was very rude saying the strips will arrive before the weekend. It is now the weekend and still nothing has arrived. I have had to order new strips, balls and equipment from elsewhere and I hope I get a full refund from Pro Soccer (doesn't look likely) - please no one use them! It's a scam.
Still waiting for kit 10 weeks after ordering it despite repeated promises that kit on its way. Company rarely bother to answer the phone or reply to emails and when they do can't be trusted. Amazing they are still in business, although suspect won't be for much longer.
THE WORST COMPANY EVER! I ordered £340 worth of goods from this company and states 10 days on their website. After not needing as it was taking too long, I decided to cancel my order. The woman on the phone told me that it would mean I would lose 20% of the refund for 'admin costs'. WHAT!! what admin costs (£80)! I then looked through their terms and conditions. It states that a cancellation must be confirmed by letter or email otherwise they won't process it. I duly sent the email so I could get my money back. I phoned them at least 100 times and they answered the phone 4 times. When they do answer all they do is fob you off saying that it will take about 3 days or so. JOKE! It got to point that if I didn't receive my refund, I would have driven there and had it out face to face.
IF YOU WANTING TO ORDER FOOTBALL KITS, USE SOMEONE ELSE INSTEAD!!!
NB PROSOCCERUK-----WHY DONT YOU READ YOUR EMAILS LIKE THIS ONE.
Prosoccer UK are a joke. I had to constantly ring them and email to just get an update on our kits. They said they hadnt sent the kits out because they were waiting on rain jackets. They then told me the jackets would not be coming back in stock,it was my chasing that got this information they didnt even bother to contact me, the kit would never have been delivered. They still owe me £75.00 as the training vests were changed another delay, yet iam still waiting for a cheque, Ive actually given up. Honestly please do not order anything from them they are crap. The customer service is non existent, when they eventually decide to answer the phone they have snotty attitudes, promise the earth tell pure lies and you still dont get anywhere.
Do Not Use This Company
we placed an order for our team kits, were told to expect delivery within 10 days. After the 10 days we did not recieve our kits, so phoned up... the phone rings and rings and rings and no one ever answers, I have records of the amount of times we phoned, my partner once rang 45 times in one day!
when we eventually got an answer they promised us it had already been sent and we would recieve it by the friday. Again it did not come and it was impossible to contact anyone through post, email or phone.
Thankfully today we got throught to them (30 days later) they were rude and abrupt, put the phone down on us twice! but we have finally got a refund!
I seriously wouldnt waste your time on this company, they are absolutely useless
Was fortunate enough to receive £1000 pounds from my work to purchase kit for my sons team. Order placed back in April, the promises they made were unbelievable. Once money was paid after about 3 months received an order. Half of items were missing. Amount of excuses they made, apologies that were worth nothing. Five months later still waiting for an order. Stay away from them cheats.
This is the worst site ever!!!!!
I ordered the Kit and it took about 2 months to arrive.
The kit was far too large so I phoned up asking to returnsome of the items for smaller kit. I was told that when I ordered over the internet I was told there would be no return policy!!!!
However when I pointed out that I ordered over the phone over the phone the manager Lionel SAUNDERS was abusive and told me that was too bad!!!
I pointed out that all I wanted to do was change the size of the shorts but he refused.
I look forward to seeing him in court!!!!!!
We placed a kit order on 14th June with the intention of wearing it in our 3 summer tournaments on the 1st , 8th and 14th July.
Admittedly the first of these dates was optimistic -especially given Prosocceruk messed up the last order we had with them.
But not only have the players had to wear small, tatty kits for the first two dates, I have just been informed that we are unlikely even to receive it for the last one either. It seems as though it has been in 'printing and embroidery' for almost 2 weeks.
Following my complaint, Prosoccer have been able to get the kit to us in time for our final date this weekend. And the kit is as ordered.
I placed my order on 8th Dec in time to get my good for Christmas with their ridiculous delivery times of 7-10 days. Surprisingly nothing has been delivered, My emails are not been answered & now they are shut for Christmas. I wish I had visited this site before I placed my order. Their customer service is terrible. I have paid best part of £100 and have no goods ....
cant belive some of the comments ive read on here i just delt with this company and must say they have been first class i orderd our new kit on the friday and it came on the tuesday all people involved with our junior team were thrilled with it so a big thanks to prosocceruk and a very kind man called lionel who delt with me from karl hesden caersws u11s
Ordered 7 footballs and a ball carrier (£135 worth of goods). I was told delivery would be 7-10 days. After 14 days I was told a delivery was coming in on the Friday and someone would ring me. No phone call, so I took it upon myself to ring them. After at least 20 fruitless tries, I finally got through to someone and was told the same again-a delivery was due in on Friday and someone would call. No one phoned on Friday-so I rang again! The woman I spoke to said that there had been a delivery just come in and she was physically going to the warehouse herself to check if my order had come in and once she had checked-she was going to ring me back in no longer than half an hour. No phone call! This went on for a month and a half! I finally gave up and asked them to cancel my order so I could buy what I needed elsewhere. I was told my money would be refunded within the next 48 hours. I checked my bank account several times inside these 48 hours and no refund. So I phone back again!! This time I am told that refunds can take up to 7-10 days. No refund into my account after 10 days!! I then ring back and am told that it can take up to 30 days?! Now forgive me if I am wrong-but how can they take your money so quickly, yet can't return it as quick?! Disgusting customer service! As things stand, I am still waiting for my money to be refunded so I can buy my footballs and ball carrier. In the meantime, I am having to borrow match balls from a nearby football club to tide us over. NEVER again will I use this company and I urge anyone reading this to avoid at all costs!
I've sent emails and been trying to phone for a week but had no response, i've been let down on the kit i've ordered after being told it would be here in 7-10 working days, i will be demanding a refund and would recommend that no one uses this company as they have poor customers services and don't talk to the client
this company are s..t. you can not get hold of them by phone and. WHEN YOU DO. DO NOT LET THEM SAY THAY WILL RING YOU BACK THAY DONT I FALL FOR IT 3 TIMES. .thay dont even have the kits you order thay cant say when its coming in and for a refund it can take up to 30 day WHAT A JOKE DO NOT USE
DO NOT USE THIS COMPANY.
I ordered a full team kit in Jan 2011, i have rung the company multiple times a month, and been emailing them constantly. In JUNE i recieved the tops and shorts, but all socks and goalie kit was missing. Still awaiting for them to arrive.
Terrible company. Should be shut down!!
I have ordered my kit in March and it arrived with no socks. After numerous phone calls, emails and not very pleasant conversations socks arrived after 3 months, well exactly week after our last league game. I felt ignored and played around, it took director of the company to sort the thinks out. I will never come back to them as a customer and unfortunately I will not recommend them to anyone either. ProsoccerUk is a joke.
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