Reply from Protechshop
[REPLY]
- Reviews (27)
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- Alex
- 7 Reviews
product delivered by customer service non-existent
Had to call them 3 times just to get an email acknowledging the order. Email eventually came several days after charging my credit card.
Then got an email "your order was despatched today". But according to the rep at protech that doesnt mean at all that your order was shipped. All it means is that she asked warehouse to send product with "no idea what happens after that".
product actually arrived as promissed.
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- Patrick Morgan
- 1 Review
no issue with my order
Excellent Service, Delivery was on time and I received exactly what I ordered and it was packaged really well!
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- Craig Wood
- London, GB
- 1 Review
Will not refund!
I have the same issue as others on here. I cancelled an order and requested a refund. They say ok but the refund never comes. They keep telling me the refund will be processed in a few days but nothing comes after 3 months+. They are a massive con.
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- Corey Edwards
- 1 Review
AWFULL!!! AVOID AT ALL COSTS !!!
As the title states AVOIDDDD!!!!!! unless you want endless problems, no refund and sh*t customer service! Countless times they have said the refund has been processed but yet a 2 weeks later nothing! everytime i have rang up IDIOT 1 from the shed says that this has now been processed yet a day later IDIOT 2 says nothing has! WASTERS!!!
There website is total crap and the item which was originally brought stated 5 in stock but i received an email a few hours later saying out of stock and they had already taken my money! SHOCK!!!
They must run this from a shed or something... I think i could do a better job myself at shipping products from my bedroom! total joke and i would seriously spread the word to avoid this total SHAM of a company!
Customer service levels live up to their reputation and i have no hesitation in saying that this is the worst company i have ever dealt with! AVOID!!!!
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- Robert Hill
- Woodstock, GB
- 1 Review
Extremely Dodgy setup.
Ordered goods. They never sent confirmation email but immediately took nearly £300 out of my account. Contacted them by emails which they ignored. When I phoned them on their premium rate number they said they only discovered after posting that the order had been processed that they did not have the item in stock and wouldn't be getting it in again. even though they had taken my money. I asked for a refund and a confirmation email to say they would be refunding my money, neither of these came. The matter is now in the hands of my bank's fraud department who are investigating. Their site has disappeared a week ago.
- Roger Butterworth
- Manchester, US
- 7 Reviews
- Andrew Potts
- 1 Review
Incorrect stock levels. Drop ships? Doesn't refund.
Ordered something for Christmas. The stock levels showed 4. Yeah, right. They couldn't deliver, often as drop shippers can't when the Christmas rush starts. So I cancelled my order, which they acknowledged. 1 month later, still no refund. Thank goodness I paid for it on my credit card. Chargeback time.
Business like this destroy confidence in Internet shopping.
Want confidence? Take a look at their address on Street Map: 581 London Road Sutton, Surrey SM3 9AE. Does that look like a large company capable of holding stock? Choose for yourself.
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- Darren Morgan
- Ushaw Moor, GB
- 1 Review
Do not use this company unless you are prepared for a load of grief.
Ordered a Samsung Smart 3DTV as a Christmas present for our 13 year old son.
It took 2 weeks and several phone calls to arrive even though we had paid £17 postage.
It obviously wasn't opened until Christmas day and when it was opened we were to discover that it had a European plug on it, but fortunately I had an adapter but others may have not been so prepared. I was to discover that an adapter should have been supplied but wasn't. When the TV was switched on it was faulty and was showing a small dark line on the screen. This was to deteriorate into 3/4s of the screen displaying a blurry image.
Initially they were unwilling to refund or replace as it had been more than 7 days since delivery, we had only had it 14 days and couldn't open it as it was a Christmas present. We were originally just after a replacement but decided that we no longer wished to deal with this company after many concerning phone calls and went for a refund instead. Eventually, a refund was agreed having informed them of our statutory rights, but this took over a month and many phone calls.
Overall this was a very stressful and time consuming experience. We would strongly recommend that you do not deal with this company. We so wish we had read these reviews before our hasty decision to purchase from them. Never again.
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- Ben Johnson
- Sheffield, GB
- 1 Review
Takes ages for delivery
Over 10 days for delivery after paying over £10.
When I phone they put the phone down after being on hold for ages
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- Phil Thompson
- Newcastle upon Tyne, GB
- 1 Review
took a while to get refunded
i ordered a hifi from this shop but they didnt have it in stock. i requested a refund which eventually came 3 weeks later. this isn't a scam site like so many have said before but my only advice is to email and check if item is in stock and also ask for delivery date or you may wait a while to get refunded.
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- Victoria Strugnell-Green
- 2 Reviews
DO NOT RECOMMEND
Ordered Christmas present for 2 year old son which never arrived. No purchase confirmation received or despatch notification email from protechshop, only payment confirmation from PayPal. Emailed and received no response, called and it goes straight to phone jingle. Crap customer service. Raised dispute with PayPal and what do you know, they refund my money straight away! Lucky I used PayPal; a BIG mistake to use protechshop and I had a very disappointed little boy at christmas. In my opinion they are an untrustworthy and unprofessional company who do not fulfil orders or communicate with their customers. Really irritating and annoying. DO NOT BUY FROM THEM!!!
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- Tony Liggett
- Southampton, GB
- 2 Reviews
I wish I had seen these reviews before making my purchase :-(
I ordered a Blu-ray writer/player. I received no email confirmation, then called to be told they had none in stock as they had problems with their website (it showed 5 in stock when I ordered!) They said would refund me, but nothing happened, so escalated it via Papal. Very disappointed as this was a present for my daughter for Christmas, so she will now have to wait :-( Hope this review helps other customers to shop elsewhere!!
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- Debbie Newell
- 2 Reviews
AVOID !!!!
I ordered a soundbar for my Son for Christmas for £198.00 via their website that showed that it was instock on 10th December. Heard nothing from them, so on 17th December rang the phone number to find out when it was going to be despatched, only to be told it was out of stock (were they even going to tell me???? )and not going to be instock in time for Christmas. I asked for an immediate refund - I have now rang everyday for four days as the money still hasnt appeared back in my account - As I cannot afford to buy another one until the money comes back, its beginning to look like my son is going to be very disapointed on Christmas day. Also the phone number goes straight to a jingle when you ring, then if it isnt picked up within a couple of minutes the line goes dead !!!! - extremely disapointing and frustrating company to deal with.
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- Stuart FoulerSix
- 1 Review
AVOID!!!!
I order an new Monitor for this company. The item was showing as in stock and had a 3-5 day delivery time. Rang the company 5 days later to find out what the delay was to find they didnt have in stock after all and couldnt be bothered to inform me.
Promised me my money back within 48 hrs. will have to wait and see if they do that or not!!!!
- Robert Bennett
- Macclesfield, GB
- 5 Reviews
Yet another Website Technical fault (No stock)
Placed an online order for a "stock" LG 42LM3400 (3 day delivery) after 2 days I enquired to when the item was going to be shipped to be told that there had been a technical problem with the website and they would not have stock for another 2 weeks.
I asked for the item to be cancelled and a full refund to be given its been 4 days so far and the refund still has not gone back onto my card.
It seems im not the only customer who has "Techinical Issues" with the website
My advice is stay clear of them
- Jamie
- 2 Reviews
Reliable company, although difficult to contact
I thought I would write this review as I had my concerns in ordering from www.protechshop.co.uk, but they delivered my purchase within 3 days and I was happy with the transaction.
I was slightly concerned when I did not receive a despatch email or tracking number for my order, even more so when I could not get an answer on the phone number they provide. However the AMD Phenom II X6 1100T Black Edition CPU I purchased arrived on time and in brand new condition.
In fairness their customer service did respond to a dispute I raised via Paypal in a professional and courteous manner, but I felt with a little more communication I would not have had any concerns.
This was the cheapest site I found the AMD Phenom II processor and am glad I made this purchase in the end. I have rated them 4 stars out of 5 due to the lack of communication regarding despatch.
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- Moon Monk
- Liverpool, GB
- 1 Review
AVOID
My complaint is repeated on this thread--- they didnt have what I ordered in stock... no reply to emails, still waiting for refund (3 weeks on)
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- Michael Iorizzo
- Milton Keynes, GB
- 1 Review
Absolutely terrible service
I'm pretty sure this company is run by a bunch of zombies or something, I made an order for some speakers I was after when I saw the price was considerably cheaper on a google shopping search. Wow, really wish I hadn't seen it. It took a whole week's wait before I e-mailed the company to see where my order stood, and to their credit they got back relatively fast, stating that "we had technical issues bllah blah blah..." Something I've already read a few times on this page and that "your order will be shipped tomorrow." Lo and behold another week's wait and another slightly angrier e-mail got me the reply, "sorry about any inconvenience caused, your item will be shipped today." and again, I waited another week. Nearly a month after I ordered my speakers I finally decided that e-mailing them was a lost cause, I thought I'd give them a call. I just got off the phone with a very helpful lady who also told me that they had not been shipped, still, and that now they were out of stock... She was kind enough to offer me a full refund and I took it.
The moral of this story is; Don't use protechshop.
- Spiku Nightly
- 1 Review
Take money, no product, terrible service.
As with many things in life, if it looks too good to be true, it is.
Ordered a fairly low range cheap scanner; order marked as "processed" with no further details. After a week I emailed and received no response.
Chasing down this order I was eventually told two weeks later that the product was not in stock, and there had been a system error and that I must wait 37 days from my initial order before the product would be sent out.
Poor customer service, no efforts made to recompense, no discount to give me a reason to shop with them. I note the excuse of "systems error" is a very common one given out acording to other reviews and I only wish I saved my business downtime by better researching this company before being suckered in by prices.
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- Chris Carton
- 1 Review
I will not use this company again
They took the money straight away.
After paying over the odds for postage two weeks later my item had not arrived.
I had no response from any of the emails so I rang the company.
I spoke to a very nice young lady who informed me that they were having technical difficulty and my item would be dispatched the next day. I checked the status of my item the following day still at status 'processed' so I rang again… The same excuse, I pointed this out and the item was sent after that.
Not impressed.
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- Dan Redmond
- Wolverhampton, GB
- 1 Review
Crap delivery! Crap company!
I ordered a set of Phillips spa 5300 speakers from pro tech shop on the 22/06/2012 after the 3-4 working days delivery mark I had still not received my speakers so I emailed them and by the looks of it from reading other reviews I was fed the b*ll story as everyone else. I got a reply saying there for a technical problem with the system and my item hadnt even been dispatched! they should of at least made me aware of this instead of telling me when I contacted them. So then I was told my item had been dispatched and that I would receive them within 24-48 hours so three working days later... still no speakers!. I paid almost £10 for delivery and I still dont have my speakers 8 working days later! (12 days overall) I will demanding a refund for my delivery cost!
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- Aaron Wallace
- Birmingham, GB
- 4 Reviews
Crap delivery, Stupid excuses where's my F@*cking order?
Ordered some RAM on 2nd May on the 11th nothing had arrived and they stated that they had a error in their system (Familiar excuse) and that I would receive my order the following week! Its now the 22nd so its taken them 20 day to not deliver my items and they still have the cheek to charge me £7 for delivery!! I think that they are a middle man and do not hold their own stock and order it after you order it from them!!
- jim
- london, GB
- 4 Reviews
Be aware... very poor customer service
I ordered a £200 monitor from the website showing as 10 in stock.
payment went through and order showed as completed.
after one day i called to enquire why it had not shipped, only to be told "we no longer stock that item?"
i asked for a refund and was told "i'll get that done straight away"
after a few hours i called back to again enquire why the refund had not been dealt with as promised?
i was then told it would be done by the end of the day, i explained that it was not my fault the web page had an incorrect stock level showing and that i needed the money back urgently to source stock elsewhere.
still no refund has been forthcoming??
i have again called to enquire and have been told it has been done!
it certainly has not.
my account at protechshop is still showing as the order complete...??
steer well clear
had to open a dispute with paypal, nightmare
- Jeff Almeida-King
- Burwell, GB
- 1 Review
Poor communication
Website misleading. Ordered an item with a stock level of 10+ only to find the item was not actually in stock. The company still debited my card and failed to inform me of the stock situation. Was told that the item would still take a further 5 days to deliver when the item was available! I have cancelled the item and will never even think about using this site again.
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- Rachel Clark
- Folkestone, Kent, GB
- 3 Reviews
Atrocious customer service
I bought an item from them and it arrived promptly- no problem there. However the item developed a fault and as a result I had to send it back. It took almost 3 weeks to get a refund, the phone lines never answered and I tried emailing repeatedly. In the end I opened a Paypal dispute to get my money back, and although I did eventually get a refund, they deducted money for restocking. Having originally paid £52, I received a refund of £39- a loss of £13! I would be very wary of them- I certainly won't be using ProTechShop again.
- Jamie
- Ipswich, GB
- 1 Review
Reliable company, although difficult to contact
I thought I would write this review as I had my concerns in ordering from www.protechshop.co.uk, but they delivered my purchase within 3 days and I was happy with the transaction in the end.
I was slightly concerned when I did not receive a despatch email or tracking number for my order, even more so when I could not get an answer on the phone number they provide. However the AMD Phenom II X6 1100T Black Edition CPU I purchased arrived on time and in brand new condition.
In fairness their customer service team did respond to a dispute I raised via Paypal in a professional and courteous manner, but I felt with a little more communication I would not have had any concerns.
This was the cheapest site I found the AMD Phenom II processor and am glad I made this purchase. I have rated them 4 stars out of 5 due to the lack of communication regarding despatch.
- Jack
- Scotland, GB
- 1 Review
Do not go near this site
Ordered an item for £250.00. Item not delivered. I tried to contact first by emails and then by phone - number as on invoice. The phone is out of order and no replies to emails. Try contacting them yourself before ordering.
I would advise keeping a wide berth.
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