I bought an item from them and it arrived promptly- no problem there. However the item developed a fault and as a result I had to send it back. It took almost 3 weeks to get a refund, the phone lines never answered and I tried emailing repeatedly. In the end I opened a Paypal dispute to get my money back, and although I did eventually get a refund, they deducted money for restocking. Having originally paid £52, I received a refund of £39- a loss of £13! I would be very wary of them- I certainly won't be using ProTechShop again.
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