the staff on the phone would not take no for an answer, they wanted to continue with the interveiw even after i told them i had to go back to work, then they did not phone back at the arranged time, in fact it was several days later, however in the end the policy was purchased, but i will not do any business with them again.
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Firstly I would like to thank you for leaving this review as we take things like this very seriously. Our mission is to make sure all customers are spoken to with the highest level of respect and no decision is forced upon them. I’m sorry that you weren’t called on the day you requested, this is simply not good enough. We’ve implemented a new process to ensure these types of requests aren’t missed.
I would like to apologise for the way in which you and Peter were dealt with initially and thank you again for highlighting these issues so that we can avoid the same mistakes being made again. Im happy that your Customer Relationship Manager Kristie Fay managed to find you a policy you were happy with and dealt with you in a much more professional way.