Protect Line reviews

Protect Line reviews

Excellent
9.4
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Review by confirmed purchaser

simple,no fuss,no forms cater for everyone.

I got my policy from here and it was a very simple process and fast. Everything was explained in detail and you get to choose what price plan is best suited to your circumstances. No hidden fees. They check what
policies best serves you and you choose which one you want from an extensive list of companies. Very happy with my policy and very affordable. Staff are courteous and thorough with all the questions asked. Very helpful to tailor to my needs. Would highly recommend.
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Review by confirmed purchaser

excellent service explained everything

The information given was excellent they give you the information and the best outcome for me would recommend to my freinds and family
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Review by confirmed purchaser

Very professional and courteous

I expressed concern during discussion about giving details of bank over phone. Was given info to check the company background which I did. I then called back and policy set up in 30 minutes. No pressure, no sales gimmicks, just great service. Abby was the person who dealt with my query and was fully competent and professional.
Protect Line

Reply from Protect Line

Dear Mr Ward,

Thank you for taking the time to review our services here at Protect Line.

We understand that giving payment details over the phone can be nerve-racking for obvious reasons so it's brilliant for us to know that you were able to gain more information about our company and therefore proceed with your journey. Protect Line is an appointed representative of Sesame Ltd which is authorized and regulated by the Financial Conduct Authority.

Putting our customers at the heart of everything we do means we recognize how to make our customers experience positive and worthwhile. Abby is a key member of the Protect Line family and your feedback will be passed directly onto Abby and the rest of our team.

Thanks again!
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Review by confirmed purchaser

Excellent service

I found the team at Protect Line energetic and helpful. They put the questions and
considered my response with understanding.
Protect Line

Reply from Protect Line

Dear Anne,

Thank you for leaving us such a positive review.

We are delighted we were able to help you with your life insurance needs and it's especially great to here you found us energetic and helpful! As a company we work together to make the journey of our customers a positive one.

Thank you again!
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Review by confirmed purchaser

Fantastic, professional and efficient service!

The staff were very friendly and down-to-earth, took the time to listen to my requirements and advised me on the relevant products suitable to my current situation.
Protect Line

Reply from Protect Line

Dear Kevin

Thank you very much for leaving us a review. We do appreciate it.

We are glad you found the staff friendly and we do our best to listen to customers so they can make an informed choice, based on the information we give them.

We are glad you got the cover you wanted for your situation and wish you a Happy Easter!
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Review by confirmed purchaser

very helpful and friendly

Very polite, helpful and friendly on the phone with all the information I needed. Would definitely recommend to friends or family.
Protect Line

Reply from Protect Line

Dear Charlotte,

Thank you for leaving us a review! It's always great for us to hear feedback from the people we deal with directly. We'll be sharing your feedback with the whole team.

We are delighted to hear you would recommend us in the future.

Thanks again!
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Review by confirmed purchaser

easy and very helpful

easy very helpful and explained in english
Protect Line

Reply from Protect Line

Dear Hylton,

Thank you for taking the time to review our services. We can learn something from everything review!

It's brilliant to hear that you had a helpful and easy experience with us.

Thanks again!
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Review by confirmed purchaser

very friendly and helpful

I got good sound advice from a very friendly assistant who explained everything in detail would highly recommend
Protect Line

Reply from Protect Line

Dear John,

It's great to hear that you're happy with the experience you had with us. We aim to put the customer at the heart of everything we do.

We are delighted to hear you would recommend us in the future.

Thanks again!
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Review by confirmed purchaser

Feedback regarding sales of cover

Very kind and courteous. Sam was very patient and gave me plenty of time to answer any queries. Overall, I would personally say that he is professionally trained n have good manners, interacts over well n has good listening skills. I have already given Sam one nor client n has been accepted. Two more are coming shortly.
Protect Line

Reply from Protect Line

Dear Rishideo,

Thank you for your feedback and praising one of our consultants! Your feedback has been passed onto the whole team here at Protect Line!

We are delighted that we were able to help you with your insurance and that you have recommended us!

Thanks again!
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Review by confirmed purchaser

excellent service from Amy!

The whole process was very efficient and well explained. Excellent service from Amy!
Protect Line

Reply from Protect Line

Dear Donna,

Thank you for your feedback and especially your praise of one of our consultants. We will be sharing this with everyone at Protect Line.

Thanks again!
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Review by confirmed purchaser

straight forward and very friendly

I am glad i choose the proper insurance now i have peace of mind to get on and enjoy.
Protect Line

Reply from Protect Line

Hi Pamela,

Thank you for your kind review. We are delighted that were able to arrange your insurance for you.
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Review by confirmed purchaser

Helpful, friendly, no pressure

I got what I asked for, cannot dress it up any further.
Protect Line

Reply from Protect Line

Dear Alan,

We are so pleased you were happy with our service and that you got what you wanted!

Thank you for your feedback and for taking the time out to leave us a review.

Thanks again!
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Review by confirmed purchaser

everything covered in one phonecall.

If you dont have life insurance then take a policy out with who im with, tell them what your looking for and they will give you the best policy cover. Dont keep putting it off as no one knows what tomorrow may bring.
Protect Line

Reply from Protect Line

Dear Julie

Thank you for leaving us a review!

We are driven to connect each customer with the life cover that fits them the best. It's great for us to hear you are happy with our services.

Thanks again!
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Review by confirmed purchaser

Excellent, friendly & professional

Would definitely recommend. James was really helpful & friendly on the phone. Spoke to other members if staff who were the same. Very patient & efficient. Wouldn't hesitate to recommend.
Protect Line

Reply from Protect Line

Dear Nicola

Thank you for leaving us a review.

We are happy to hear you would recommend us in the future and that your experience with us was a positive one!

Thanks again!
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Review by confirmed purchaser

Protect line are so much better than fine!!!!

I was looking to purchase some life insurance for myself and didn't know where to start I emailed protect line and they rang me straight back and arranged a convenient time to call me for a longer chat. They called again when arranged and talked me through the various policies and covers available on an information only basis so no hard sell and nothing signed upto in the call. When I decided which one I wanted protect line done everything for me and kept me informed every step of the way, they also helped me arrange trustees and beneficiaries regarding my life insurance etc so I could say exactly who my money went to and how much, should the worse happen! I have had contact numbers that are answered very quickly (3-5 rings) and very politely and have been treated as an important individual throughout , not like just another customer like most companies ! All in all I cannot fault this company and would recommend them to anyone !!! Thanks protect line
Protect Line

Reply from Protect Line

Dear Rebecca,

Thank you for leaving us review!

We are so pleased to read that you had a positive experience with us.

We know life is hectic so our aim is to always fit in with times and calls that suit you. You as a customer are at the heart of everything we do.

It's great to hear you would recommend us in the future.

Thanks again!
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Review by confirmed purchaser

Surperb Customer Service, Totally Understanding

I called initially for some advice, with a view to taking out some sort of insurance, no one likes talking about death.....I ended up getting more than I bargained for!! I took out an insurance for covering my funeral expenses, and because I drag race a bike, the premium was out of budget. The guys and girls went over the extra mile to help me, and find me another insurer that would take me on without compromising on cover and within budget.

The second phone call regarding the trust and who was responsible was a surprise, and covered all the stuff I hadn't even considered... fair play, and thank you so much

I cannot express how impressed I am with the way I was treated, and the follow up calls.

I would recommend this Company and their team to anyone - the extra mile even though it seems OTT it is so important, and necessary.

Do not call if in a rush. They are thorough - and even though you think you have no questions,...... you have !
Protect Line

Reply from Protect Line

Dear Elizabeth

Thank you for taking the time to leave us such a great a review!

Your feedback has been shared with the whole team! It's fantastic for us to hear that you were pleased with your experience and you would recommend us in the future.

We aim to put the customer at the heart of everything we do.

Thank you again.
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Review by confirmed purchaser

Protect Line is better than Direct Line.

I found Protect Line to be a really good company.The adviser who I spoke to,his name is Aaron was very patient,and offered me plenty of options and different companies.He was great at explaining different things and answered all my questions in a way that I could understand. I would use this company again and will definitely recommend this company to others.
Protect Line

Reply from Protect Line

Dear Joyce

Thank you for leaving us such a positive review!

We will pass on your praise to Aaron and share your review with the whole company. It's great for us to hear how happy you are with your experience and that you will recommended us in the future.

We want to put the customer at the heart of everything we do and your review suggests we did just that.

Thanks again.
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Review by confirmed purchaser

Protect line have prvided me with a first clss service from coception through to completion

I would thoroughly recommend using protect line they provide a first class service and are always very polite and proffessional I would not hesitate to recooend them to family and friends
Protect Line

Reply from Protect Line

Dear Howard,

Thank you for leaving a review of your experience with us.

We are thrilled to know you were happy with the service we provided and it's great to hear you would recommend us in the future.

Thanks again!
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Review by confirmed purchaser

First class service.

Very good service, gentleman couldn't have made it any more simpler. I would recommend this to all friends and family.
Protect Line

Reply from Protect Line

Dear Lynn

Thank you for leaving us a review.

We are so pleased you'll recommend us in the future and that your experience with us was a positive one.

Thanks again.
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Review by confirmed purchaser

Peace of Mind at Last!!

I Companies but eventually I decided on this one. And when I spoke to my advisor I was pleasantly surprised that not only did she go over the details with me as far as burial costs she was very friendly & compassionate. By the end of our Telephone conversation I felt I had known her for years! We had a good chat about personal issues in both our lives & did quite a lot of laughing. Needless to say I feel better in myself for sorting out my financial matters. I've also left a gift for my loved ones.
I would like to thank the Company for there dedication to me as I didn't really understand the importance.
Protect Line

Reply from Protect Line

Dear Linda

Thank you for leaving us such a positive review.

It's great to hear that you were able to build up a personal connection with one of consultants. We know this can make a real different when you are dealing with something so important.

Your feedback will be passed on to our staff also.

Thanks again!

Protect Line Details

About this company

Protect Line is your one-stop solution for affordable, competitive life insurance. We search the market so you don't have to, bringing you the widest choice and the best prices. It's quick, easy and hassle-free.

Visit Protect Line

Contact information

Call us on: 0800 6800205
We live here: Suite 6 Bourne Gate
BH12 1DY Poole
United Kingdom

Category

Protect Line is ranked 3 out of 81 in the category

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