My order didn't turn up due to me putting accidentally putting the wrong postcode on the shipping address so I replied to my shipping confirmation to ask what happened to my parcel but no reply (the sending address isn't one that is read by proto-pic).
I then submitted a form on their website for order problems but no reply to that either! In fact there was a reply that ended up in my spam folder!
Then they phoned me up and sorted everything out, they are sending out a new package free of charge.
So, lessons learned are -
Don't reply to order emails because those emails aren't read. Check spam folder in case gmail mis-labels valid email as spam. Put the correct postcode in when I oder something!
Thanks to proto-pic for sorting it all out, impressive customer service.
Incredibly fast dispatch and delivery. I ordered the SparkFun Inventor's Kit yesterday afternoon and it arrived this morning, well packaged and in perfect condition. And with the 10% student discount I got the deal was even better. I think I have a new favourite electronic components supplier.
It was my first time that I bought these electronic parts for my BSc. project and they have a wide variety of products that I am interested in. I will definitely shop with them again in the near future. What was even more satisfactory is there speedy delivery! Every time I needed an electronic part, it was always available at my door step the very next day.
Done two orders through protopic. First one arrived quickly but was DOA - great communication with protopic, returned to them and a new one (working) arrived promptly. Second order has arrive quickly also and is fully working.
We've used this site a lot at work for buying in components. The service is always exceptional, the prices are very reasonable, and the delivery speed is outstanding. I once ordered something at 3:30pm and it arrived the next morning at 9:00am: don't think I could beat that if I drove there myself! There catalogue is always expanding, and if you want something that isn't there they'll bend over backwards to help. One of the best sites I've ever dealt with.