I purchased from their sub-company walesprint. After 14-days I contacted them as I had not received any update to my order for 2000 flyers. I sent a further three emails to which I had no response. It was only when I opened a PayPal dispute case that I got a response. The lady from Pugh Colourprint was friendly enough but not at all helpful!
The whole process was tedious and tiresome and could have been resolved so much quicker if the woman handling my complaint actually contacted the courier instead of relying on the web-system saying 'Delivered'!
It turns out that FedEx had re-routed my parcel!
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