I bought a Noodlers flex pen which arrived within 2 days, I had a problem with the pen so rang up pure pens who dispatched a new pen to me there and then. They send out the pens very quickly and have an excellent and friendly after sales service. I wish all companies were as helpful and caring about their orders
First time purchaser from Pure Pens. I placed an order late on a Weds night. I was emailed an apology on the Thurs morning to say that an item I ordered was actually out of stock (the website stock level was wrong) and was offered an alternative item for free as a way of saying sorry, if that was acceptable? The alternative was fine, emailed to say so on Thurs evening and my pen and inks arrived Saturday morning.
What a refreshing change to see that level of customer service in today's society. I would recommend Pure Pens and will definitely use again.
I already bought some items from Pelikan Pens a couple of years ago; now I did the same with Purepens and still the service is very good: my parcel was delivered in a really short time, and tracking immediately available (unfortunately not yet in my hands, due to Italian post service not as efficient as it should... hope my pen and inks will be in my hands tomorrow)
I got a faulty pen, but of no fault of Pure Pens but of the manufacturer. They dealt with the situation perfectly and were very happy to exchange the pen. Love the service! I will definitely be buying off them in the future.
This was the only UK supplier of the particular pen I was wanting. Because it was a US import, there were some issues with the availability of different colours, but the website was clear about this. Pricing was really good, and delivery very prompt. I will definitely use Pure Pens again.
Pure Pens is the kind of business that once existed on every High Street, namely a family-run shop with staff who really want to help. They guided me through replacement of lost pens, providing Insurance Receipts and then, exchanging, a pen that had been wrongly ordered. All this and free delivery to Hong Kong. I am in awe of such service - it gives me cause to trust online shopping. Well done - you are awesome! Pam Barton, Hong Kong