No friction what so ever. I´m defently going to shop there again.
Fast reply to questions and shipping from the UK to Denmark.
If only they would add "Leuchtturm" products to their otherwise massive range, They would be my only go-to pen and stationary store in the UK!
I order the case for a Christmas present and within two days it had arrived. It looks so different to anything else and is very flexible in how it can be used. The bonus is that everything is zipped in and cannot come apart in a briefcase or bag.
EN: In my shipping was some problem in my country (local, Polish Post is not verry reliable and often loose non tracked parcels). But Pure Pens quickly solved this problem. It was verry good contact with seller who did everythin to delivere my order. 5 stars and more. I recomended, and I will shopping on Pure Pens more than once.
PL: Sklep jest bardzo rzetelny i profesjonalny, bardzo dobry kontakt ze sprzedawcami, zawsze pomogą i wszystko wyjaśnią. W pełni polecam.
Przy zamawianiu zawsze wybierajcie shipping z trackingiem mimo, że droższy. Nie śledzone przesyłki zza granicy nagminnie są kradzione na Poczcie Polskiej (jebany PRL), o czym przekonałem się boleśnie już kilka razy (często kupuję za granicą), i co często się zdarza również innym internautom.
Przesyłka z trackingiem jest śledzona, i dostarczana na terenie kraju przez GLS, a nie przez Pocztę Polską. Dostawa w ciągu kilku dni.
Very good service and kept me informed of delivery times
Good price backed up by great, knowledgeable and prompt service.
Competitive pricing and hassle free ordering. This really is easier than popping down the shop.
I was delighted by this transaction. They're quick and efficient, the envelope was secure (stuffed with additional bubblewrap) and they have honest prices.
In this fast paced world it is so no nice to have such an up to date and professional organization that provides wonderful products with a very human touch.
Ross et al have always been simply superb and have gone out of their way with some of my requests.
I am pleased to recommend them.
My first Noodler's was ordered on wednesday morning and the message of dispatch came the same day.
And six days later (including a weekend) it arrived in the south of the Netherlands.
Thank you for the quick and perfect handling!
Order party on Friday 11/09 evening, delivered at lunchtime on Tuesday 11/13 in southern Italy. Bravi!
The pen is great (Noodler's Ahab Flex Pen), by the way, I have to use silicone grease to make her eyedropper?
I can't wait to make new purchases made by you, for the moment I will good publicity, thanks again and good luck! :D :D :D
Kind Regards, Gianluigi, from Dolomiti Lucane, Basilicata, Italy.
In my first order, one item was shipped in wrong colour. No big issue, but still a mistake that shouldn't have happened. My second small order went through as one should expect.
well, last week I ordered a couple of Noodler's fountain pens from PurePens (as I was having a problem with an older fountain pen I owned, also from PurePens). Not only was it easy and quick to order from them, they also offered help with the pen I was having trouble with, which was rather unexpected! I would definitely recommend these folks to anyone, and I will probably be ordering from them again next week!
I think this was my fourth time buying from this company, the previous three orders came through without a hitch (and rapid arrival of goods by post) but on my latest I noticed a small problem with the pens I had purchased. I emailed them immediately and received a reply within ten minutes sorting the whole issue out to my complete satisfaction.
Excellent service and faultless after sales. I will be ordering from them again.
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