Paul was exceptionally knowledgable. Prices great, service excellent too. Not the most romantic premises for buying diamonds but all the romantic places had annoying sales staff and significantly higher prices...
I searched around for a long time looking for the best ring i could find for the budget i had. I looked in shops and on line and quality diamond came out the best. The website was really easy to use, and got exactly the ring i wanted. It was perfect :-)
Everything from the visit to the Hatton Gardens offices to design and choose the earrings through to the follow-up after delivery by courier was faultless. Internet prices with the showroom and client service of an expensive retailer - I will definitely be using them again!
Our second visit to Quality Diamonds and again they provided superb service. The result is that you get a great piece of jewellery because they are able to recommend and find the best diamonds in your price range.
I will recommend qualitydimonds to my friend as a good company with a comparatively low prices and execelent service. However there is a problem with a quality of the box for ring.
I found all of the staff that I spoke to at Quality Diamonds to be extremely polite, have lots of time for questions and to provide honest, practical advice. They also offer a very quick service and the prices are competitive. Highly recommended.
From the first chat on the internet, to the pick up of the amazing ring, it was all flawless. (including my new diamond lol) We are definitely going back for our wedding rings and wouldn't hesitate to recommend Linn and Quality Diamonds. I am now walking on a cloud thanks to the beautiful ring. It's everything and more than I expected. And all for an amazing price.
Thank you soooooo much Quality Diamonds, we WILL be back!
I had a friend recommend Quality Diamonds for an engagement ring because I could build and customise the ring from scratch. Their website was so easy to use with all you need to know about choosing the perfect diamond and setting for the one you love. Having selected a diamond and setting I arranged an appointment to see what the ring and the diamond would look like. I was instantly made to feel at ease by Tobias and he explained the difference in all the elements of choosing a diamond. Their diamond scale really helped and I bought the ring there and then. The setting I chose wasn't in stock but they made sure that I would have the ring before I pop the question. Tobias explained that if there was anything I didn't like with the setting or if the size wasn't correct then I could give them a call and they would sort everything. Once the ring was ready, I received an email to confirm and rang to arrange a weekend delivery. One of the most important decisions in my life made simple by Quality Diamonds professional, knowledgable and friendly approach to buying the perfect engagement ring.
A slight mix up with our appointment but Quality Diamonds went out of their way to compensate and give good customer service. The end product certainly put a smile on my face. We were able to choose exactly which diamond we wanted and even altered the setting to make it perfect. Fantastic company and would not hesitate to come back.
Had some good communication with staff prior to visiting and met at the Milton Keynes branch. Paul was very helpful giving information and guidance without being sales or pushy. Slight delivery hickup but that was due to Royal Mail and the ring arrived looking fab. Giving it to my fiance tomorrow and I'm confident she'll love it...very excited!
Quality Diamonds offered very competitive prices but also had a wide array of options to help you find the perfect ring. Service was excellent - as I am in London I was able to arrange to go to them in person to look at various options and then to pick up the ring. Definitely recommended.
I have only positive things to say with regards this company! They assisted online using chat service and again on the phone and were easy to talk to!
The one recommendation I would add is that they actively just seek to speak to customers slightly more, it's a large amount of money to spend in most cases and reassurance would be added if they called maybe once in the middle of the process! However extremely happy with service and will be using again assuming all goes well! Thankyou!
I went to see them with a good idea of the ring I wanted and they helped me get the best diamond for it and at the best price. When I received the ring it was exactly as I hoped. Beautiful ring and would fully recommended QD.
I was a little reserved at buying online, but the website was nicely set out and they have a great selection of diamonds and settings to choose from. Once I had ordered the ring, the staff were very helpful and arranged a date to send the ring so I was in the house.
I am extremely happy with the diamond and ring, and so is my now fiancé! I would not have any reservation ordering here again.
As much as I'd done my research before buying an engagement ring, the level of support offered when choosing the diamond was superb. Linn in the office was extremely patient and explained what each rating on the certificate meant to the actual diamond. There was no pressure whatsoever to buy, which was a huge relief.
When I got the size of the ring completely wrong it was fixed free and with very little fuss - they even sent it back to the factory as they weren't happy with the job done, so I was pleasantly surprised at the level of aftercare offered.
My fiancee is delighted with the ring, and for a first-time diamond buyer I'd recommend Quality Diamonds.
From start to finish of communication with Quality Diamonds I was impressed very impressed. The communication from the start to arrange the first appointment was clear and precise. From meeting Paul on the first appointment, the whole explanation on diamonds and how they worked was easily to digest. Even bringing an old engagement ring from my “Wife to be now" mum to try and match the setting. The delivery of the ring was fault less and you can track the parcel to your delivery destination. I must send my thanks to the whole team thank you for making my proposal just magical.
This is my second time using quality diamonds and they didn't disappoint. There website is clear and simple to understand with online help if needed, they are very fast at getting back to you with any queries and the best value I've found around. I'm so delighted with my ring,they even upgraded my diamond as the one I chose was not available! They kept me up to date with the progress of making my ring and told me when it was dispatched, truly excellent! :-)
Recommended this wonderful company, please don't worry about picking your diamond and setting without seeing it first, mine was amazing! I had researched this company first before my husband and I chose my ring & we found lots of great reviews, as it was allot of money (over £2000) to purchase online not knowing what it will look like, but rest assured you will not be disappointed! My aunt is also ordering from here after seeing how beautiful my ring is.
So nice to do business with a professional straight forward company.
Paul was amazing from the start and stopped me from making the mistake of going for size over quality for which i am very grateful.
Ring arrived and what a sparkler. Great service, delivery, packaging and product.
Will be back for wedding rings. The most enjoyable high ticket purchase i have made for a while.
Quality products at a bargin price with the best customer help I have ever had. They made it so easy to get what I wanted in a short amount of time. I will defenatly recomend them 100%
Before buying an engagement ring we went to many well respected independent jewelers in a major capital city and we were disappointed by the quality of both the rings and the diamonds that we were offered for my budget (not that low may I add!). After finding quality diamonds during a web search I instantly liked the ease of selecting the style of ring and matching it with a diamond of our choice. During the process it was very easy to speak to a member of the team; they were very helpful and there was no sales pitch at all. As we live a long way from London we couldn't visit the shop so I must admit it was a brave moment of trust when I finally clicked the order button online. Two weeks later our engagement ring arrived and I can truthfully say that it is the best ring I have seen (and we have seen many in recent weeks!). The finish is perfect, size absolutely correct and the diamond is exactly as certified. Even better is the price as I would estimate the cost would have been close to double from the jewelers we had visited previously. My finace loves it and we'll definitely be back soon to order our wedding bands. A big thank you especially to Linn! Brilliant service for a brilliant round diamond!
The web site was clear and easy to follow, allowing me to choose the diamond and different ring settings, the ring was delivered well within the estimated time. Couldn't be more happier with both the service and the ring is outstanding. A1
My partner and I found the Quality Diamonds website and compared with the highstreet they offered much cheaper prices on rings. I was looking for platinum and found that they were less than half price in comparison! I was slightly concerned about buying online (I needn't have been by the way) so decided to see if I could book an appointment. I noticed the live chat on the site and within minutes I was talking to a member of staff at the office and they booked me an appointment, no hassle.
We went to the office in Hatton Garden and the staff were really helpful and very professional. I got to try on a platinum ring to see if it matched my engagement ring and I was happy with the product. There are a range of options with ordering, you can pay by card, online, or pay in cash at the office. Then you can return to pick up your ring or you can have it sent out by post. I chose to send it by post as we live outside London and the ring arrived a week later, as promised. Also, I was kept updated throughout with emails from the company telling me as soon as the ring was ready and when it was being dispatched.
All in all, I am SO impressed with Quality Diamonds and would highly recommend them to anyone looking for quality jewellery, but without the high-street (i.e. extortionate) prices. Excellent quality when the ring did turn up and it came in a lovely ring box (not a cheap looking one). Definitely 100% happy and will use again in the future!
I was so pleased with the engagement ring purchase that I did not hesitate to get both our wedding bands from Quality Diamonds. They did not disappoint. Helpful, efficient and helped us choose exactly what we wanted, within our budget.
Around 7 years ago me and my partner got engaged, we visited QD at their office in Milton Keynes, it was a new experience for us as we traditionally bought from the main high street jewellers, with glass cabinets and bright lighting to lure you in. I wanted to spend a decent amount on a ring but the traditional jewellers have such a high mark up that you did not get much for your money. They rely on the trust factor meaning that you will tend to buy from these shops as you know that what you are sold is genuine. I bought a one carat D colour diamond with a GIA certificate for around £5300, the same stone 7 years later will now cost you £10,000.It has been independently valued to confirm its authenticity but demonstrates that QD does indeed offer outstanding value for money. A month ago I purchased two wedding bands (yes I know I've dragged it out a little) the bands were platinum, a 3mm and a 5mm traditional court heavy design, as the high street stores do not quote the weight, you cannot really tell what you are getting for your money. I called a few jewellers and managed to get one in Wilmslow to provide a weight so I could see what I was getting for my money, on a cost per gram basis the high street jewellers were £140, whereas the QD price worked out at £65 per gram, less than half the price! We chose to visit their office in Hatton Garden as we were in London for a few days and were measured up for sizes, the service was amazing as 5 days later the rings arrived registered post, they were perfect. Ok so you might not be offered a glass of wine in the office or some pretty box with a bow on to put your ring in, but what you do get is amazing quality at a fantastic price. I have recommended QD to everyone I know as my two purchases (albeit with a seven year gap) have been incredible. Do not be put off by buying rings and jewellery online from someone like QD, its not about being cheap, but with the quality and service to back it up, I would rather put the savings we made towards our honeymoon, rather than the high street jewellers Christmas bonus!
Having just got engaged, we started our search in local shops only to be disappointed.
We made an appointment to meet with Paul and he took us through how to choose a good stone, setting etc. He was patient and made the process easy.
When the ring arrived, there was something about it I wasn't sure of, so made contact with Paul and arranged to see him again so we could choose another setting. I thought this would be a quick thing - but it took me a lot longer than I thought! Paul was brilliant and so patient!
My ring arrived on Saturday - and it's absolutely perfect! Thank you so much for your help, advice and patience. I would have no hesitation in recommending you - in fact I will actively encourage people to come to you! Thank you again!
Really loved my new earrings from quality diamonds. I booked a meeting to choose the diamonds and felt I was being well advised and not being pressurised to spend beyond my budget. The earring arrived two weeks later as promised and I absolutely love them. Would definitely recommend QD.
We bought my engagement ring from Quality Diamonds and could not have been happier with the service we received. The ring is absolutely beautiful! Their website is very easy to use and very informative. Both of the staff members I spoke with, Tobias and Eric, were courteous, friendly and professional. I would definitely recommend Quality Diamonds and we will definitely be heading back there for our wedding rings.
A friend recommended that I purchase a diamond engagement ring from Quality Diamonds as he had done the same asnd was very happy with the service and the end product. I dealt with Paul at QD and was highly impressed. Paul took the time to explain what I should look for in a diamond and showed me a selection of diamonds to explain his points. In the end we settled on a dimaond that was in India and Paul had no hesitation to get this dimaond to London for me. Paul also made it clear that if I didnt like the end product that we could alter it at no charge.
When I saw the finished ring I was very happy so there was no need to swap it for something else. Fiancee loves the ring as well so we are keeping it! Will be going back here for our wedding rings.
Great service and a great product. Quality Diamonds are a top class organisation.
Choosing to purchase our engagement ring from quality diamonds was the best decision we made. We spent a few weeks looking around and learning about diamonds but the personal help we received from Paul was amazing. Without his input we feel we would have made a poor decision. He was available to chat to out of hours on multiple occasions and ensured that the diamond we needed up with was not only great value but flawless to look at.
we love it Paul and QD,, thank you very much.
After spending much time researching and comparing different prices and customers, I chose to purchase from Quality Diamonds, largely due to the brilliant prices. I also wanted a palladium ring.
I felt the website looked a little dated when compared to other similar engagement ring manufacturers, however money talks.
It was important to me to be able to choose my own diamond so that I could get the best value and attributes that I wanted from the diamond.
The diamond I ordered became unavailable, however Paul, the sales director, was very accommodating with allowing me to choose a more expensive diamond at no extra cost - this was offered to me without me having to ask for it, which is why I can't recommend them highly enough.
The ring was arrived slightly later than the estimated delivery date due to this, however I'd already contacted them with the date I needed it by when I placed the order so no problems there.
As for the product itself, it looks perfect, and my now fiancée loves it.
Great customer service, very helpful and excellent price, much better than anything you will find on the high street.
Didn't have the diamond I ordered but gave me a higher price one at the same price as the one I ordered.
Made an Appointment with Paul, I had on my mind what style/type of diamond ring I wanted. Once there I was explained in ease the type of diamonds and what I should be looking for. I was then shown some diamonds and explained the differences and what the best I could get. I wasn't forced into anything and wasn't pushed towards a diamond that I didn't want. I ended up with exactly what i wanted at the price I wanted.
Ring was made and delivered in quick time and came with a lovely wooden box and the certification.
Made a lady very Very happy!
Thanks very much Paul and the quality diamond team!
Would highly recommend Quality Diamonds for your next special occasion.
The customer service was fantastic and assisted me with my diamond engagement ring purchase. My fiancée is totally delighted as am I.
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