Radiators.co.uk reviews

Radiators.co.uk reviews

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Review by confirmed purchaser

Wasted a day off.

I ordered the radiator and having received a confirmation email stating the delivery date, I took a days' holiday. The radiator didn't arrive and I didn't receive any notification. I had to ring up and ask why it hadn't been delivered and to select a new day, another day off.

Nothing wrong with the product but very frustrating, a bad first time use experience.
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Review by confirmed purchaser

Radiators - as described and arrived quickly

I ordered some radiators online to match existing. Ordering was easy an dthey arrived quickly with no fuss. Hurrah!
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Review by confirmed purchaser

Smart radiators

Efficient ordering and delivery
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Review by confirmed purchaser

Great service

Great service
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Review by confirmed purchaser

Beware of poor customer service

No problem with the products (which were supplied by PTS anyway), but the customer service is rotten. (This seems to be the consensus of opinion on here!)
They gave out my email address to several third parties (including this site!) without the courtesy of asking my permission.
Not only that, but they totally ignored my request that they stop passing on my details without my permission.
This is not the way to establish good relationships with customers.
I won't be buying again from a company which treats its customers' data with such disprespect.

Some additional info: Although they totally failed to respond to my requests for them to stop passing on my details without permission, they managed to complain to TrustPilot about this review within about half an hour!
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Review by confirmed purchaser

Delivered eventually by a complicated process

I ordered a Myson Kickspace 800 and was quoted a delivery date two weeks ahead.
The day before the delivery was due I had an email to say that the delivery was now delayed a further 3 days. It didn't arrive. Later I was informed that it had gone to a company in Cardiff and a phone number given. I rang the number and they didn't know anything about, it eventually turned out they had give me the number of a different
branch. After more phone calls, eventually Radiators.co.uk gave me another delivery date and the item arrived nearly a month after the order, delivered by yet a different plumbing supplies company. In summary: Why does BHL operate under so many different company names? Why no tracking information? Why is it so unclear that the delivery chain involves more than one other company?

The item was a good price, is installed and works well, but phew....
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Review by confirmed purchaser

Excellent quality product

Quality product at a good price, beat every other price locally and on-line.
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Review by confirmed purchaser

I'm a Myson fan ( - heater fan!)

It works as I would expect - given its predecessor was a 35-year old Myson design.

This is my 2nd review / request to revoew this purchase - I probably won't bother with a 3rd one though.
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Review by confirmed purchaser

Great service

We ordered a vertical radiator within twenty four hours it was delivered. Product is excellent looks great.
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Review by confirmed purchaser

HOT SERVICE FROM COOL SUPPLIER

After much research on the net i decided the Smiths Spacesaver plinth heater was the one for me. Radiators.co.uk were enthusisatic on the phone and so i placed the order on line. Delivery was quick and the product is very satisfactory. It heats our 12ft by 12ft kitchen really well and quicker than the radiator we removed. Should i need more heating items i will be using this company with confidence.
Graham Barnard
Westham, Pevensey
East Sussex
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Review by confirmed purchaser

Cheapest on the Internet and arrived quickly.

Ordered a hydronic kicks pace heater. Was cheaper than elsewhere and had free shipping. Arrived in a timely manner and i was kept informed about delivery. Will use again.
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Review by confirmed purchaser

poor service, poor company.

one of my radiators arrived damaged, phoned the company immediately and was assured a replacement grill would be sent out, 6 weeks later still waiting for it. poor service, would not use them again
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Review by confirmed purchaser

Radiator was delivered as promised and is heating the house. Job done.

No problems at all with this purchase.
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Review by confirmed purchaser

Very efficient and helpful service.

Called and ordered 4 radiators. Realized a mistake in my dimensions. No problem, issue resolved. Thank you!
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Review by confirmed purchaser

Not easy to deal with

Radiators.co.uk it turns out is another site for BHL, which is another name for Bumford Heating - all convoluted and when you order from Radiators.co.uk you actually end up communicating with BHL
BHL (or Bumford) have a reputation for being hard to deal with and I had endless emails to get a simple exchange of a radiator. They said I was wrong in my order, I thought they took down the wrong radiator order.

In any case if they were customer centric they would have just done the right thing and nor argued endlessly.

Not left feeling warm to them.
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Review by confirmed purchaser

Great service and a working radiator... what more could one want?

I ordered a larger than average radiator to cope with my living room and replace two old ones, and am very happy with it. All instructions were clear, the delivery info was accurate and the packaging was secure.
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Review by confirmed purchaser

impressive

The Myson kickspace heaters really do kick out some heat ... we avoided having to lose another wall for a radiator using a couple of these and because these things have little fans on them we don't get any cold spots in what is a very big room.Highly recommended.
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Review by confirmed purchaser

What a mess.

Already written a review use that !!!!
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Review by confirmed purchaser

Poor, no communication, do not use them

Can't believe they emailed me customer survey feedback form to fill out ! You see this is the first form of communication I've had from them since I ordered a towel rail way back at the start of November, rang them a few times to be given dates of delivery but it never happened , no offer of alternatives or even communication to say it's not available poor
Poor poor! If I was to treat my customers the way they have handled me is be broke !
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Review by confirmed purchaser

Fast delivery

Order process was very easy and the delivery followed very quickly afterwards.
The tracking system was excellent with the delivery slot was dead on and the driver even phone me half hour before to say when he was on time

radiators.co.uk Details

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