We chose to buy from Rattanwarehouse having looked at the usual national chain stores, and not being able to find a balance between quality and value for money.
The customer service we received from Rattanwarehouse was excellent. From the order being placed to delivery was 4 days (although we could have had it sooner) - great communication through the process to let you know exactly what was happening with the order. The delivery driver was very friendly and professional - nothing too much trouble.
The quality of the furniture is clear to be seen when it is unpacked, and it looks great in our garden - should last for years.
Highly recommended - thanks guys !!
Stunning quality of the furniture only matched by friendly,efficient service.
My order order was handled quickly and efficiently from time of placing to the very friendly driver who helped take all furniture through to the back garden, really nice fella who couldnt have been jollier! makes a change!!
My 4 to 8 seater cube set was outstanding in quality and just as photos on the website showed,this always helps as i wasnt sure at first about ordering from the site but again there were 8 photos of it so went on that and the fact it is totally assembled always helps!!
really pleased i did and as i write this on a lovely sunday sunny morning we are getting it ready to use for the first time,dont worry rattan warehouse i will be singing your praises today and i think you might get some more orders out of it today!!
Had some work done on our patio area and wanted some rattan furniture to complete the look. Trawled the internet and kept coming back to Rattan Warehouse as we couldn't beat the price. Have to say we have not been disappointed in any respect. Communication was prompt and nothing was too much trouble - thank-you Mark.
Will recommend to all our friends and family and will definitely use again. Just waiting for the sunshine now - fingers crossed!!!
Keep up the fantastic work
good efficient service coupled with an excellent set of furniture
traded a number of emmails with dan to find out about product and was impressed they were answered quickly on a saturday evening, ordered, given an 11 day date and day before was emailed again to confirm delivery, driver called ahead of delivery and put where we had asked, on the patio...all very good and my cube set is as good as the photos but alas i wish my garden was as nice!!lol...
eyeing up some loungers next with a storage box
outstanding product and service....
have to say from the original order to delivery this was an excellent deal..and service.
i was quite amazed at the speed of the email answers, from the start of order to when my set was delayed by a few days no messing, just a email informing me of what is happening and consice and informative,really gave me the full info, one reply was at 9 oclock in the evening,well done [private data removed]! day before delivery another email telling me times and that [private data removed] my driver would call ahead,all went to plan and THEN THE FURNITURE! outstanding quality and i looked at a few larger cube sets online before choosing these guys and have to say i was won over by their 9 plus photos on the site and happily it arrived and looked as the photos showed...shame my garden isnt as nice as the one in the rattan warehouse photos! lol..!!
top marks and the sun is out now!!!
I must we're delighted with the 6 Savannah Armchairs (2.0mtr Rectangular) Set in Black/Brown weave mix, it looks fabulous in the garden; so much so that we're recommending Rattan Warehouse to all our friends and colleagues.
Like many of the other reviewers we were a little concerned about buying without seeing the items in 'real life', how wrong could we be! The items are just as described (no photoshop jiggery pokery as far as I can tell) and at an outstanding price. Their customer service is excellent and I have no hesitation in recommending them; I already have, to all my friend and several work colleagues.
Thinking of buying a 'Rattan Garden suite' etc, these are the people for you!
Bought a Havannah cube all weather patio table and six chairs. I would not normally purchase this sort of item without viewing it first so I was a little concerned about the possible quality of the furniture. I was pleasantly surprised when it arrived to see it was all well packed and protected and the delivery driver unpacked every item The quality of the furniture looks good and a good website purchase in all
Excellent customer service, efficient and prompt delivery service receiving the furniture nine days after ordering which included one Bank Holiday.
Would recommend using rattan warehouse
Ordering was easy,simply done
Delivery was swift and hassle free, emailed by office and driver called ahead as discussed
quality is easily comparable to sets we viewed in garden centres at literally half the price...i just kept coming back to the rattan warehouse website, and glad i did!!
The Furniture was exactly as displayed on website and loved and enjoyed by the whole family and friends!
Will recommend to friends and family now without any hesitation
Ordered 6 seated cube set with parasol back in April. Here it is June and during during a nice Sunday lunch with family the glass top shattered from the parasol being caught by a breeze. Contacted Customer services to enquire about replacement and even on a Sunday they responded and offered a replacement free of charge. Now awaiting delivery. Thanks Customer Service!!
They delivered glass on date promised and the new glass even has improvements (centre support for parasol) from last one. Thanks again!
I purchase a Manhattan Rectangular Table Set from these guys. It’s a Fantastic product, very fast delivery and all-round great value for money. Unlike the BBQ I am still waiting from a Major high street supplier Arh. Would highly recommend buying from them. Thank you rattanwarehouse
We are very happy with the garden furniture and will certainly recommend to our friends. It arrived in the time we expected
we ordered the savannah set with 2.0mtr rectangular table.very pleased
Chris Lewis found this review useful
a real no nonsense company cutting out all the sales talk and getting right down to why their sets are much cheaper and better than the rest!...completely upfront and no nonsense which is very refreshing in this day and age, got to say i am so glad i went for the set...super super quality and all done handled so efficiently from order to delivery, you know, its maybe what the internet is missing with websites,good old fashioned chat between two people and then letting the customer decide,lets face it its up to us in the end!
i am going to tell everyone i know to speak to these boys as you will not go wrong when you want a superb set of garden furniture
After placing an order was informed payment can only be bank transfer or cash on delivery, due to the amount of the order I wasn't comfortable to do this having never used this company before.
Rather than advising me payment was these two options only <Personal data removed> at Rattan Warehouse decided to send a rude email instead.
All in all rather disappointing as I would prefer to work directly with a company than follow <external link removed>.
I would like to add that <Personal data removed> at Rattan Warehouse has just sent me another rude email and reported my review asking for it to be removed. Surely reviews are supposed to be honest, positive and negative. If customers only get to see the positive comments it isn't a review?
like most website purchases you do a lot of research into the product especially when you are spending over £1200 and after looking through i called a couple and by far the most no nonsense, common sense and knowledge of the product was from rattan warehouse, all specs straight to hand,designs explained and when rattan warehouse driver arrived he couldnt have been more helpful and most importantly the furniture was as exactly described, beautiful deep rich brown with the black fleck giving that classy touch and build as explained, light but very solid and the savannah chairs were very comfortable.
Not that you go out to look for flaws BUT RATTAN WAREHOUSE FROM START TO FINISH ARE FLAWLESS!!
The furniture was exceptional, the price was exceptional and the customer service was exceptional.many thanks !!
After I ordered this product I immediately received an email from rattan warehouse with more info on the product quickly followed by an email with all my delivery dates/timings and payment options,very effiecient. .Rattan warehouse were as good as their word and the product arrived when they said it would.
The set comes really well packaged in one large box. There seems to be no chance of the pro...duct being damaged as it is packaged so well. One thing to note is the box is really large, and the driver couldnt be more obliging opening the box on your drive and taking it through to the garden piece by piece, really good service.
the Havannah cube set i ordered was exactly as the web site photos showed so top marks there also
all in all exceptional service twinned with an exceptional product, oh and £100 cheaper for the same thing everywhere else!
I purchased a Havannah 12 seater Cube set from Rattan warehouse and I certainly made the right decision. Not only were they the cheapest by far for my item, but the delivery time was amazing, and was free! The website is extremely easy to navigate around and the range of products is fantastic. I bought a set of loungers from them last year, which was one of the reasons for my deciding to buy from them again when I needed a new set for the garden.
I can't recommend them enough.
From start to finish the web experience was very simple and as last year the delivery was prompt and driver polite and took through all the furniture.
One last thing about the product, i had looked at a few cube sets around both online and in garden centres and can honestly say the one i had delivered from rattan warehouse was far superior to build quality and looks then all i had seen
the product was exactly as described, very reasonable and free delivery was even better. The service when I phoned up could not have been better.
I was told about the difference in chairs and also what was the best size table for my decking and rattan warehouse were correct in all aspects. just all put out and i have to say what a lovely set of furniture it looks, the cushions are sooo nice as well..., not those cheap thin ones i have seen on some sets i have viewed.
a really good website with a back up and sales team who really know their stuff....and the delivery driver was also friendly and couldnt do enough to put furniture in the garden, and my garden is 190ft long and the decking is at the back!!
just a really good website and great 'real person' experience!!”
"Beautiful Outdoor Furniture with a Touch of Class Love It"
"I purchased the 6 seater garden set a couple of weeks ago. The delivery driver was polite and friendly and delivered the item exactly where I wanted it. We found the garden set very easy to put together, It looks beautiful on my decking I am so pleased with it. I have also purchased the XL cover for it and parasol, which fits perfect. Would definitely recommend to others.
great website great helpful staff and great quality furniture
i had looked at over 4 sites before deciding on rattan warehouse. the nice layout and excellent photos probably persued me. i then spoke to a really helpful chap on the phone there who really knew his stuff and after picking his brain! i decided on buying all three sets, sofa,lounger and dining!! the fact he knew all the technial and also the real knowledge of the furniture really helped reassure me
delivered by a really helpful driver who couldnt do enough.This really helps when you a have a pleasant helpful driver who goes that extra mile
the corner sofa set is already out and in the snow!! and the loungers and savannah oval 8 seater are in the garage...what absolute great quality the furniture and cushions is and although great photos furniture is better when you see it for real....great website great helpful staff and great quality furniture , i reckon i saved over £600....10/10 rattan warehouse!!
I absolutely love my new garden furniture. The cream
cushions are really as good as the guy i spoke to and done the water test and it did indeed 'bead' off of the cushion!they stand out against the lovly coloured dark browny rattan. Its so comfortable as well, good choice to go for, thanks for recomending the manhattans Mark! You have the comfort of a living room but bringing it outdoors into the garden. Always a bit of a worry when buying online but was helped by the staff and also like the photos on the site, which were nice and simple as i think was the layout of the website. Its the best choice I have made in buying the furniture. Can't wait for the summer!
If all website companies provided this standard of excellence with product,service and customer care all of the highest standard there would be no worries about web companies. Unfortunately such an experience is rare, but full marks to Rattan warehouse, the rattan Garden Furniture - 12 out of 10. They really did come up with 'what it says on the tin'. Well done and thank you.
It was a pleasure to visit the website, very easy to navigate and some nice photos and all the staff from the sales people to the delivery men were excellent as they should be used as a template on positive shopping they were always willing to do what was easier for me and nothing was to much trouble for them I have told all my family and friends how great they were.
Beautiful 8 seater 2.4 rectangular Savannah set, totally lovely quality down to the cushions and parasol!
I ordered a pair of the rattan loungers for my holiday home, so required a specific day for delivery.
Mark was extremely helpful and they arrived on the day promised.
I had a set from another company several years ago and this set was better looking, better quality and a much better price.
Thank you Rattan Warehouse I will only be buying from you in the future and have already told all my friends about you.
I placed my order earlier this week and asked if it was possible if it could be delivered by the weekend as i have a family gathering.
I was told this would be ok and my 12 seater cube was delivered earlier this morning the driver was so helpful and lovely brought the box into my back garden and made it clear it was no trouble for him.
Very happy with the quality of the furniture
Ordered yesterday a savannah 1.5 set and asked the question. NEED for the weekend! Well Mark said he had a van in the area and earlier this morning the set dually arrived. Absilutely super stuff. Ready and set up now and hope the sun shines tomorrow!
Got to say how impressed I was with the whole set up quality of the furniture. Done my homework and first site I visited couldn't deliver for 2 weeks so really pleased. Least I can do is leave a review of what was an excellent all round service. Thanks again.
Sam Dominic found this review useful
Spoke to Dan in the warehouse last Saturday and asked about the furniture in the sale,did it match,were the cushions washable etc, all stuff you cant really see on the net. he answered it all very proffesionally so i went ahead with the order of a sofa set and dining set.
took delivery yesterday,4 days later! and totally blown away by the quality of the items, the corner sofa was as dan suggested totally built and put in place and the round table manhattan set was also ready to go, chairs just unwrapped and table top just had to be secured to base,even my husband can do that!!
got to say i was worried that cushions might be a bit thin but again really really nice and thick and all zipped as dan said so can wash, they are even showerproof so thats a bonus as we do tend to leave them out sometimes
ray the driver was very helpful and even took the cardboard away after i made him a coffee!!
overall from start to finish i have to say what a superb service and when spending over £1500 on a website you really need to be assured which i was by dan and ray from rattan warehouse.
I will be adding the loungers to my sets as dan has said they are also fully assembled and ready to go out
Furniture is now all out and looking very nice,just need that late summer that ray promised!!!
10/10!! for RATTAN WAREHOUSE
Alex Withen found this review useful
I can only agree and add to the comments below about arrogance and total lack of customer commitment and support.
What a tale, goods arrived 12th June and comments were made as to the received quality and additional items were promised for later replacement by next appropriate delivery.
£680 was due to be paid and a lesser payment of £600 was suggested by the driver and accepted, with an offer of £30 discount when parts arrived, thus leaving £50 balance to pay.
I telephoned to confirm within a few days and was told by [Name] that we had already been given an £80 discount (started to ring some warning bells) and that the order was completed and that nothing would follow !!
This was not as agreed and on query I was told that the driver had suggested back to the office that we were not a suitable customer for their goods and that the goods should probably have never been left with us !!
I wish, as I kind of agree with that statement !!
[Name] said that they would arrange collection (implying but not stating anything about any reimbursement of paid monies) but that's become irrelevant as, needless to say, we have heard absolutely nothing more about this proposed collection.
I feel sure that the words used by [Name] maybe implied that I needed to confirm this in writing to RattanWarehouse which, to be fair I did not do, so they have maybe retained this as a let-out for any future query !! But I am equally sure that no action was going to be taken anyway by RattanWarehouse.
Meantime I had sent an email with a list of defects and photos of same, to which I received the following comment from [Name]:
to be totally honest i would be too embarrassed to show this to our chinese factory
Whilst ambiguous and unclear, this I believe has to be understood as stating that the faults were too trivial to show and report.
What happened to 'continuous improvement.'
However I can state that this is not so, although the issues would be relatively simple to correct during production and, as I spend around 1 month every year in China as a supplier, in my experience they are proud people and will quickly improve if they are treated correctly and fed the correct information, so this again, in my opinion, is a very negative sign against the Company RattanWarehouse.
There is more but I just want to highlight to all to be very careful when receiving goods from RattanWarehouse.
Louise Milton Was Blakesley found this review useful
Brilliant product, we ordered the Savannah table and 6 chairs and are delighted with them.
A mention to Mark, very very helpful and he managed to have the furniture delivered ahead of schedule in order that we had it before visitors arrived.
I felt I could trust them, they were contactable by phone, not just an answerphone, and they delivered a fantastic product when they said they would deliver it - would recommend to anyone..
bought the 6-12 seat havannah cube set. We had to wait a week longer than estimated due to RW discovering damage to the original set before it was sent. Mark kept me informed of the situation via email. No waiting on the telephone in a queue or having to explain things to 5 different people. New set arrived as scheduled and looks great. Lots of retailers could learn a lot about customer service from these guys i.e. Just keep people informed! Thanks to Mark and the team. I have no hesitation in recommending this company.
We ordered the Manhattan set in February from these guys after reading lots & lots of reviews and a very good price. Unfortunately we were 'that order' to which we had a string of issues regarding the delivery which resulted in many delays and the delivery arriving 3 weeks late (only received the table on Monday 2 April). We did get communications from them after a lot of chasing but did feel we had to chase more than we should have needed to. However the quality of the set is better than I expected and at a super price. A bit of a bumpy ride to get it but well worth it!!
was emailed a question over by will in the office explaining the difference in chairs.made my decision and then ordered.as with many things on the net hoped i had picked right! and i did!! great furniture delivered yesterday and lovely chairs,savannah by the way if you want to know!!
anyway pleased with the whole way it went and exceptional value..thanks
These guys obviously know the rattan and teak furniture business inside out. I have purchased numerous items from them for use at my homes in the UK and in Spain; sofas, loungers, formal and occasional tables and chairs, etc. The company is a pleasure to deal with and never disappoints. Dan, Toni, Ray and the team always deliver exactly what they say they will deliver on the date on which they agree to do so. They are flexible, accommodating and always available to offer advice and deal with e-mail and telephone enquiries. The quality of their products is consistently high and their pricing is invariably keener than competitor suppliers of comparably high quality goods. I have no hesitation whatsoever in recommending them to relatives, friends and others who demand high standards. This is because I know that any furniture they acquire from Rattan Warehouse will not only be stylish, comfortable, robust, and low maintenence but will also attract admiring looks and comments from all those who see and experience it. Moreover, I know that these people will thank me for my recommendation.
question regarding set answered promptly and then delivery arranged. lovely furniture delivered via pallet service.
sofa set delivered in 2 boxes and all assembled so just unpacked and put outside, very good and excellent quality cushions also. excellent price!
simple process having paid via bank after receiving my confirmed delivery date. all rather old fashioned but spot on ! quite refreshing really
hi. thought i would comment on how easy it was to order the furniture,speak to a someone knowledgeable and buy on the site
emailed with date
sent cheque to pay
received furniture on day stated
but most of all excellent quality! ordered the sofa set to match!
awesome set delivered today.driver delivered furniture which i paid for on delivery,(very old fashioned but also very very refreshing!)
driver delivered all in to garage and advised us about upkeep and cleaning etc
all in all a superb buy 10/10!!
I ordered on 18th of August, paid in full on 8th September and have still so far received only part of my order. As yet no table.I have 5 times been given a delivery date and nothing has turned up on the scheduled day but I have not been given any notice of that so have had three days off work waiting for deliveries in the past three months. It happened again today.
We got some rattan garden furniture last week from rattan warehouse , because of the sheer value for money. It looks good, sits comfortably and all we need now is more sun.! I certainly recommend the rattan range of garden furniture on the site, especially with the recent offers!
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