RC 2 ME reviews

RC 2 ME reviews

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4.3
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Dont ever use, Scam!

I ordered a remote control car for my son for his birthday, he was very excited, i ordered it a couple of weeks before to make sure it arrived on time.. i waited and waited and it never arrived so i sent various emails and made numerous phone calls to which i had no reply. I then decided to contact my bank to get a refund which i am really struggling with. Now the website doesn't seem to exist and i am now £75 out of pocket and my lad has no birthday present, Absolutely disgusting and i just wish i could find the scumbag who not only stole my money but my boys present as well.
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minus 5 star

I purchased a 1/16 scale metal upgrade rc tank from this company in march 2012 it arrived fast delivery very good, but 2 months down the line i found out that i did not have the full metal upgrade as advertised( no metal drive wheels) I emailed them several times, they either told me i was not entitled to them or they ignored the emails , but i carried on badgering them until one evening Andrew Lewis rang me at home and told me that he would order them for me but it would take a few week`s to come . nearly 2 months later i have heard nothing , i have emailed them several times but no response i think they where just dragging the time out hoping i would go away, its a shame we have companies like this that let you down and do not keep to there word. all i can say is if you make a purchase from this company be aware that the after sale`s service is rotten to the core be careful very careful I actually gave this company a 5 star rating when it arrived but i have since removed it
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Useless company

After originally trying to purchase a RC from them at Easter they took my money but no goods arrived they said there couriers had lost it but they couldn't or wouldn't give me a tracking number i then managed to get a refund took a while but got it. I was then told when the RC is back in stock to get in touch with them and i could have the discount that was offered at Easter of which i duely did why i don't know ordered another RC waited the designated time for delivery but nothing i emailed no response i phoned no response i then put a claim in through [Link] and then i got a response amazing but still no RC i then tried to phone them but the number no longer works i emailed no response so i left it to [Link] to sort the mess out thank god they were holding onto the money after a week i escalated my claim through [Link] and guess what still no response from them and yes the phone number still not working. At least i made the good decision of paying through [Link] as they said they were in the process of transferring from [Link] to [Link] it makes you wonder.
I think the company is def not to be trusted and they need to be closed down just my personal opinion.
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false promises

first i ordered my st1 nitro rc car via phone using the phone number stated on there website which was all great, they said it would be a few weeks untill the stock came back and as soon as it does my car would be sent out rite away.
that day came and went so i called them on the same number again and again the phone number i was trying to ring seemed either cut off or like there was someone cutting me off as it rang, so i decided to email them asking what stage my order was at "nothing back" so i emailled them and phoned them for the next 3 days asking whats going on ? "nothing back" the next day i got an email from rc2me saying that they had stock issuses and could not provide me with my order and had refunded the cost of the order back to me, so after 3 weeks of waiting for my order i was told it wasnt even coming at all !!!
anyway as a goodwill gesture i was told i would recieve the rc car for free when it comes back into stock along with £100 gift voucher for there store for all the problems they have caused, which i thought was brilliant so i was very happy as you can imagin, "so i wait" ...............
"and wait".................... "and wait".............."nothing" so i emailed them about were my car was and when would it be despatch from there store, "nothing" so i ended up sending them upto 15-20 emails asking them were it was and when i was getting it untill a guy called [Name] emailed me back say it was being prossesed on monday ! still nothing 2 weeks later after an email was sent to them every day sometimes twice a day asking were my car i was promised was ?? (dont forget this is coming up to nerly 2 months since i first placed my order) anyway i sent them a final email asking them if i didnt hear from them i would be leaving poor feed back on trust pilot, for them to email me back almost rite away with " thanks for letting us know " were the words i was sent via email, so i take it there never was a free car or a £100 voucher like i was promised, altho the car i wanted was back in stock on there website for 2 weeks. i will never use this company ever again for anything or will none of my friends or family. ( THERE IS NOTHING HERE THAT I HAVE BLOWN OUT OF PROPORTION, I HAVE TOLD IT AS IT WAS AND HOW I WAS TREATED AS A CUSTOMER )
rc 2 me. co.uk

Reply from rc 2 me. co.uk

Dear Phil,

Sorry to hear you had an unpleasant experience with RC2ME. We are constantly changing the way we work to ensure the best level of customer care is given at all times. We have applied a £100 gift voucher to your account on our website to put towards future purchases.

I have made immediate changes to our support system to ensure answers are more accurately answered by well trained staff as the response you received was both unacceptable and embarrassing.

If there is anything else you would like to discuss please contact me directly on my email address below.

Kind Regards
Andrew Lewis

Customer Services
andrew.lewis@rc2me.co.uk
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DO NOT TRUST

Tried to make a pre order they took my money, they said it was going to be with me by 27th March when ask for tracking number on 26th they said they where going to stop my order & refund me. still have not had money back even tho they have said a number of times that they where going to put it back.
+ they took 3 x the amount of money out of my account on 3 occasions (witch has caused a lot of stress )after the 1st time there reply was

I am writing in relation to your recent email.
I understand your card was overcharged by our payment processor. This
error occured when our system attemped to make transactions for the value
of your pre-order 3 times. This was quickly noticed and resolved by our
company accountant and has affected all of this month's pre-order
customers.
Due to this matter we have made changes to the way we process orders and
have switched payment processors. You may notice that our worldpay option
is no longer available as a payment method on our system and has been
replaced by [EXT REF] Notification of this error has
been submitted to your card issuer who should write to you to inform you
of this overcharge.
I hope this did not cause you any distress and hope you have had the funds
returned to you quickly by your card issuer. If there is anything else I
can help you with please feel free to contact me.

--
[NAME]

Customer Manager
ST Direct

[NAME]

They did pay this money back but still trying to get pre order money

if you look on there web site WORLDPAY is still there.
can't get hold of them on phone, the only way I could get any contact was message on facebook & odd email .(now I'm blocked on facebook message to them)
All they do is LIE
they don't want to help all they say now is contact your bank

Tried contacting RC2ME today(14th MAY) to ask if they where going to do anything about returning my money & there reply was


Hello terry,
As you decided to take matters public we are not going to assist you further, please contact your bank to resolve this issue through visa disputes.
If you are going to bad mouth us on the internet, you cannot expect our help.
Kind regards
Customer Services


as you can see this company does not like the truth & are not willing to help resole any problems
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Dont Bother

Lucky to even get a 1 star to be honest. First one got lost in the post, 2nd one didnt even get sent, took 3 times the amount out of my account, promised a free car for my sons birthday still no car 4 weeks later. un contactable dont even waste your time,
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can not get hold of anyone and they lie to you

they told me 5 times my order had been sent off on different day (NAME REMOVED) and after a month and a half they still have my money as i carnt get though to anyone and will not reply to email. think its a fake company or run buy [BAD LANGUAGE REMOVED], going thought small clames to try get money back
rc 2 me. co.uk

Reply from rc 2 me. co.uk

Dear Tom,

Your order was cancelled last week down to stock issues. You have not tried to email us once over the past 5 days and we have had only 2 missed calls from you this afternoon.

Your refund was processed by ourselves and should be with you between 3 and 5 days depending on your banks processes. I would advise against filing any court papers and you will end up loosing your fee once the refund hits your bank account. My advice would be to speak to your bank if you have any questions regarding their processing times.

Thank you for your feedback. We appreciate all levels of feedback to help us better our services.

Kind Regards
Andrew L
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Happy with purchase

Ordered a Yama petrol buggy last week, arrived this morning. Everything packaged well with clear instructions.

Nice easy to use website
rc 2 me. co.uk

Reply from rc 2 me. co.uk

Hello David.

Glad you are happy with your purchase. Thank you for the review.

I have applied a £5 credit to your account towards your next purchase.

Kind Regards
Andrew L

Customer Services Manager
RC2ME.co.uk
0161 408 1054
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Refund policy is attrocious

Cancelled an order before it'd even been processed and was told it'd take 30 days to receive a refund, ridiculous and enough to put me off ever buying here again.
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Thank you

Thanks rc2me for a great product. really happy with it. Technical support was great too. Andrew quickly pointed me in the direction of the correct transmitter i needed. Will be buying in the future !
rc 2 me. co.uk

Reply from rc 2 me. co.uk

Hello James!

Thank you for taking the time to write us a review. Glad I was able to assist you with the purchase of the radio gear you needed.

I have applied a £5 credit to your account towards your next purchase.

Kind Regards
Andrew L

Customer Services Manager
RC2ME.co.uk
0161 408 1054
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really fast

the item was recived in 2 days! fast service, fast wait times only took a few mins and got all the answers i needed unlike others where i waited along time on the phone. competitive prices cheapest i found. all in all very happy with service would buy again for sure :)
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Really good prices

I have been buying Rc stuff for the past 5 years from various suppliers but I am amazed at how cheap RC2ME's stuff is. Comparable products with other retailers are sometimes £20 - £30 more than RC2ME! Delivery took a few days but worth the wait for the massive saving.

rc 2 me. co.uk Details

About this company

Visit RC 2 ME

Contact information

Write to: info@rc2me.co.uk
Call us on: 01614081054
We live here: 52 King Street
M2 4WQ Manchester
United Kingdom

Category

RC 2 ME is ranked 51 out of 52 in the category

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