I ordered a remote control car for my son for his birthday, he was very excited, i ordered it a couple of weeks before to make sure it arrived on time.. i waited and waited and it never arrived so i sent various emails and made numerous phone calls to which i had no reply. I then decided to contact my bank to get a refund which i am really struggling with. Now the website doesn't seem to exist and i am now £75 out of pocket and my lad has no birthday present, Absolutely disgusting and i just wish i could find the scumbag who not only stole my money but my boys present as well.
I purchased a 1/16 scale metal upgrade rc tank from this company in march 2012 it arrived fast delivery very good, but 2 months down the line i found out that i did not have the full metal upgrade as advertised( no metal drive wheels) I emailed them several times, they either told me i was not entitled to them or they ignored the emails , but i carried on badgering them until one evening Andrew Lewis rang me at home and told me that he would order them for me but it would take a few week`s to come . nearly 2 months later i have heard nothing , i have emailed them several times but no response i think they where just dragging the time out hoping i would go away, its a shame we have companies like this that let you down and do not keep to there word. all i can say is if you make a purchase from this company be aware that the after sale`s service is rotten to the core be careful very careful I actually gave this company a 5 star rating when it arrived but i have since removed it
After originally trying to purchase a RC from them at Easter they took my money but no goods arrived they said there couriers had lost it but they couldn't or wouldn't give me a tracking number i then managed to get a refund took a while but got it. I was then told when the RC is back in stock to get in touch with them and i could have the discount that was offered at Easter of which i duely did why i don't know ordered another RC waited the designated time for delivery but nothing i emailed no response i phoned no response i then put a claim in through [Link] and then i got a response amazing but still no RC i then tried to phone them but the number no longer works i emailed no response so i left it to [Link] to sort the mess out thank god they were holding onto the money after a week i escalated my claim through [Link] and guess what still no response from them and yes the phone number still not working. At least i made the good decision of paying through [Link] as they said they were in the process of transferring from [Link] to [Link] it makes you wonder. I think the company is def not to be trusted and they need to be closed down just my personal opinion.
first i ordered my st1 nitro rc car via phone using the phone number stated on there website which was all great, they said it would be a few weeks untill the stock came back and as soon as it does my car would be sent out rite away. that day came and went so i called them on the same number again and again the phone number i was trying to ring seemed either cut off or like there was someone cutting me off as it rang, so i decided to email them asking what stage my order was at "nothing back" so i emailled them and phoned them for the next 3 days asking whats going on ? "nothing back" the next day i got an email from rc2me saying that they had stock issuses and could not provide me with my order and had refunded the cost of the order back to me, so after 3 weeks of waiting for my order i was told it wasnt even coming at all !!! anyway as a goodwill gesture i was told i would recieve the rc car for free when it comes back into stock along with £100 gift voucher for there store for all the problems they have caused, which i thought was brilliant so i was very happy as you can imagin, "so i wait" ............... "and wait".................... "and wait".............."nothing" so i emailed them about were my car was and when would it be despatch from there store, "nothing" so i ended up sending them upto 15-20 emails asking them were it was and when i was getting it untill a guy called [Name] emailed me back say it was being prossesed on monday ! still nothing 2 weeks later after an email was sent to them every day sometimes twice a day asking were my car i was promised was ?? (dont forget this is coming up to nerly 2 months since i first placed my order) anyway i sent them a final email asking them if i didnt hear from them i would be leaving poor feed back on trust pilot, for them to email me back almost rite away with " thanks for letting us know " were the words i was sent via email, so i take it there never was a free car or a £100 voucher like i was promised, altho the car i wanted was back in stock on there website for 2 weeks. i will never use this company ever again for anything or will none of my friends or family. ( THERE IS NOTHING HERE THAT I HAVE BLOWN OUT OF PROPORTION, I HAVE TOLD IT AS IT WAS AND HOW I WAS TREATED AS A CUSTOMER )
Tried to make a pre order they took my money, they said it was going to be with me by 27th March when ask for tracking number on 26th they said they where going to stop my order & refund me. still have not had money back even tho they have said a number of times that they where going to put it back. + they took 3 x the amount of money out of my account on 3 occasions (witch has caused a lot of stress )after the 1st time there reply was
I am writing in relation to your recent email. I understand your card was overcharged by our payment processor. This error occured when our system attemped to make transactions for the value of your pre-order 3 times. This was quickly noticed and resolved by our company accountant and has affected all of this month's pre-order customers. Due to this matter we have made changes to the way we process orders and have switched payment processors. You may notice that our worldpay option is no longer available as a payment method on our system and has been replaced by [EXT REF] Notification of this error has been submitted to your card issuer who should write to you to inform you of this overcharge. I hope this did not cause you any distress and hope you have had the funds returned to you quickly by your card issuer. If there is anything else I can help you with please feel free to contact me.
Customer Manager ST Direct
They did pay this money back but still trying to get pre order money
if you look on there web site WORLDPAY is still there. can't get hold of them on phone, the only way I could get any contact was message on facebook & odd email .(now I'm blocked on facebook message to them) All they do is LIE they don't want to help all they say now is contact your bank
Tried contacting RC2ME today(14th MAY) to ask if they where going to do anything about returning my money & there reply was
Hello terry, As you decided to take matters public we are not going to assist you further, please contact your bank to resolve this issue through visa disputes. If you are going to bad mouth us on the internet, you cannot expect our help. Kind regards Customer Services
as you can see this company does not like the truth & are not willing to help resole any problems
Lucky to even get a 1 star to be honest. First one got lost in the post, 2nd one didnt even get sent, took 3 times the amount out of my account, promised a free car for my sons birthday still no car 4 weeks later. un contactable dont even waste your time,
they told me 5 times my order had been sent off on different day (NAME REMOVED) and after a month and a half they still have my money as i carnt get though to anyone and will not reply to email. think its a fake company or run buy [BAD LANGUAGE REMOVED], going thought small clames to try get money back
the item was recived in 2 days! fast service, fast wait times only took a few mins and got all the answers i needed unlike others where i waited along time on the phone. competitive prices cheapest i found. all in all very happy with service would buy again for sure :)
I have been buying Rc stuff for the past 5 years from various suppliers but I am amazed at how cheap RC2ME's stuff is. Comparable products with other retailers are sometimes £20 - £30 more than RC2ME! Delivery took a few days but worth the wait for the massive saving.