Allways confident of the best prices and best advice.
Many thanks for the service we have recived so far.
I urgently needed to change a video switcher module after a malfunction and prior to an important course where a live video feed was required two days later . An internet search brought up RCB logic, the device I required was clearly llisted and photographed, the price was the best of several other other websites, the ordering was easy, the delivery was prompt and it was everything online shopping should be.
Thank you for saving a very important video link presentation day!
I found RCB Logic's technical help invaluable. Their dispatch was quick and the equipment was packed well and dispatched the same day as ordered.
A 7 day trial was arranged so we could check the systems worked correctly before our credit card was charged. The equipment is working well so far.
RCB is a nice company to do business with; helpful and efficient, despite our most recent purchase being sent to the wrong address. The only time we have had trouble is when trying to place orders using their web site. This, in the past, had numerous bugs, and we have never successfully placed an order through it. From our point-of-view this does not matter, as we prefer to order using POs anyway. Overall satisfaction: 8/10.
I have been very happy with all of my purchases from RCBLogic, I have phoned up to ask details and have been very pleased to be able to talk to someone knowledgeable who can accurately answer my questions. Delivery time has always been accurate and the icing on the cake....competitive pricing.
My second purchase from RCB Logic. There is a lot of talk about video being black art etc. Rene explains it very clearly, doesn't try to sell you stuff you don't need or is overpriced. He sold me the right kit at a decent price and efficiently. Will definitely use them again.
All you need to know is above
I had problems with a Green Valley product purchased through RCB, which dragged on for two months. Although RCB were helpful, their communication skills could be improved. I was never informed of the progress, I always had to phone them to find out what was happening although RCB had my contact details. However, in the end my failed product was successfully resolved to my satisfaction.
If I need any more products, this is the company I will use.
Very Helpful, Very quick delivery, Excellent price
Rene from RCB Logic was willing to listen to my non technical description of problems I was experiencing with a BeachTek DXA0-5DA adapter purchased, as it happens, from a different supplier who had supplied incorrect cables, and to provide me with an appropriate and cheap cabling solution. I'd be happy to recommend RCB.
A one stop shop for all I needed, and collected ( because I live nearby !! ) all in a day.
I was really impressed with the quality of service and the speed of delivery. We bought two Atamos Ninja 2 and arrived the following day. We couldn't find a better price elsewhere and we were very happy with the product. Will be ordering again in future :-)
In October, I ordered a Blackmagic camera, which was not in stock, the company instantly contacted to let me know that it would not be arriving until January, They also gave me all the information that I needed to know on the camera, so I could be sure everything would work well with it and my system would be compatible. Unfortunately when the time was coming I was unable to afford the camera due to debts, and I contacted the company who kindly cancelled my order so I could order at a later date, which made everything a lot easier. The responses and actions were prompt, helpful and I'd recommend the company to anyone.
Having tried to buy equipment using a company credit card and failing because Barclaycard are hopeless; having phoned Barclaycard's call centre in India using the number that the pop-up window said; having been told by the operator monkey at Barclaycard that I had rung the wrong number; having been put through to Calor Gas by same operator monkey; having given up after 3 attempts at talking pidgin English to three different operator monkeys; I received a call from a pleasant, English, helpful gentleman from RCB, who had noticed the activity and wondered if he could help. Fantastic service! It's such a shame that customer service of this level is as rare as rocking horse poo! Without reservation, I would recommend.
Oh, and the goods were delivered within 24 hours, extremely well packaged, in perfect condition!
RCB allowed me to order an HDMI extender set on a sale or return basis. This really helped because I was aiming to use a cable that was already installed in a building, and I wasn't too sure about it's condition. It took the risk out of the decision to purchase, allowing me to test the extenders in-situ. As it turned out the cable did need some minor repair work but once that was done the extenders worked well, and are now permanently installed. Highly recommended.
Really helpful when looking for a replacement cable for my AJA capture card - RCB identified the correct replacement part and sourced this from AJA in the US for me, all without additional fuss or cost - would be very happy to recommend them to others.
Found CEC/EDID HDMI selector to be cheapest online from this company.
Ordered with 3-4 days delivery, actually arrived 2 days later.
Device arrived well packaged and in good condition, so very happy with purchase and would definitely recommend this company.
I was very impressed with their knowledge, service and speedy delivery. I would use them again.
This company was able to get me 2 x batteries, essential to my equipment, which have been discontinued by the manufacturer and those were virtually impossible to obtain, and they were able to get to them to me quickly and efficiently. A fantastic company and service.
I've ordered Blackmagic UltraStudio Express from then unknown to me RCB Logic. I hesitated at first buying rather expensive device from the new company. Fear not - parcel arrived next morning. Packaging was very good, right for that kind of equipment. Based on my experience so far I would recommend that company and will buy from them again.
Been buying from RCB for the last few months and is always a pleasure dealing w2ith them. Loads of helpful advice and seem to go the extra mile to make sure customers get what they need at the best price. Happily recommended :-)
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