The guys here are great, I ordered late on a Tuesday evening and my package was here 11am the next day. I even saved myself some money by Rene informing me that the overpriced HDMI cable from Maplin was not what I needed.
Unfortunately the device was not compatible with my camera due to Blackmagic not being informative enough, nonetheless the returns and refund were sorted very swiftly.
Thank you very much. The video convt is great!
I needed advise before making my purchase. I was able to contact RCB by phone, talk to them, feel I had received good honest advise before making my purchase. The item arrived promptly, worked exactly as expected. I would definitely recommend RCB and will use them again for similar items.
I needed a piece of equipment for a last minute job but, despite many suppliers indicating that they had it in stock, it appeared that I wasn't going to be able to source it in time. However, RCB Logic went to the trouble to source the item in the States, have it priority shipped to the UK and delivered to me by courier for the day before the job.
Many thanks to them for exemplary service. Certainly they'll be my first port of call for kit in the future.
And into buying a much better option that was only very slightly more expensive (a HDMI to SDI converter).
I have absolute faith that this was driven by the desire to make sure I got the best product, not to slightly increase their sales revenue.
Prompt delivery to Northern Ireland was another bonus.
I'll definitely be a repeat customer on the basis of this first experience.
I found the item I was looking to purchase through google. Found a number of potential suppliers who said they had it in stock(as us internet purchasers have found out to our dismay that is not always the case)
I have not used this supplier before but will be using them again in the near future.
We purchased some digital glue solutions from these guys and have received a great friendly and knowledgeable service. Coupled with fast shipping and keene pricing we would highly recommend RCB.
The first time I used RCB Logic I came away very impressed indeed; I got the product I needed quickly, the price was fair and the service polite.
My second experience was much less impressive. The part that I'd ordered took about ten days to arrive, even though the money was deducted from my bank immediately. The part was (according to the website) in stock and with a two day delivery. What was worse was that there was no communication to inform me of the delay far less apologise for it. The part in question was essential for a very busy weeks work that we had at the time, thankfully we had a fall-back plan, otherwise we'd have been left with a wasted week and a furious client.
The price for my item was 10% less than I could find anywhere else so I ordered at 3pm and my product was delivered before lunch the next day. Excellent Service and I will definitely use them again.
Rene at RCB was amazing finding me a product within a day that was not available anywhere else.
I can't recommend them enough.
I had to return an tem as well which was an easy process.
Use them, they are great :)
I got this product from this company,I could not believe it when it came the next day after ordering it around tea time the night before.
In fact when the postman knocked at my door ,I said to him "if this is what I think it is ,I can`t believe it`s here.and it was, I really mean this "
RCB Logic is always fantastic with their service, this is the second time I've bought cameras with them, their staff are intelligent, knowledgeable and helpful beyond any other company I've seen. I couldn't recommend them highly enough.
I've purchased several bits of kit from RCB and it's been easy and fast with reliable delivery which is really important when you are depending on gear for a job.
Prices are very competitive and service is good.
Allways confident of the best prices and best advice.
Many thanks for the service we have recived so far.
I urgently needed to change a video switcher module after a malfunction and prior to an important course where a live video feed was required two days later . An internet search brought up RCB logic, the device I required was clearly llisted and photographed, the price was the best of several other other websites, the ordering was easy, the delivery was prompt and it was everything online shopping should be.
Thank you for saving a very important video link presentation day!
I found RCB Logic's technical help invaluable. Their dispatch was quick and the equipment was packed well and dispatched the same day as ordered.
A 7 day trial was arranged so we could check the systems worked correctly before our credit card was charged. The equipment is working well so far.
RCB is a nice company to do business with; helpful and efficient, despite our most recent purchase being sent to the wrong address. The only time we have had trouble is when trying to place orders using their web site. This, in the past, had numerous bugs, and we have never successfully placed an order through it. From our point-of-view this does not matter, as we prefer to order using POs anyway. Overall satisfaction: 8/10.
I have been very happy with all of my purchases from RCBLogic, I have phoned up to ask details and have been very pleased to be able to talk to someone knowledgeable who can accurately answer my questions. Delivery time has always been accurate and the icing on the cake....competitive pricing.
My second purchase from RCB Logic. There is a lot of talk about video being black art etc. Rene explains it very clearly, doesn't try to sell you stuff you don't need or is overpriced. He sold me the right kit at a decent price and efficiently. Will definitely use them again.
All you need to know is above
I had problems with a Green Valley product purchased through RCB, which dragged on for two months. Although RCB were helpful, their communication skills could be improved. I was never informed of the progress, I always had to phone them to find out what was happening although RCB had my contact details. However, in the end my failed product was successfully resolved to my satisfaction.
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