A great company with a wide range of useful print products, they are let down only by their insistence on using the execrable parcel-manglers FedEx, Britain's slowest and worst courier company. Which is why I have personally been moving away from using them this past year in favour of a more sensible supplier who is prepared to send their deliveries via Royal Mail.
It should have been pretty straight forward printing 500 double sided business cards. But, after my job was put on hold i had to contact my customer to inform them the job would not despatched until Monday 10th for delivery Tuesday 11th, this they were fine with. I received the Despatch Confirmation email on Mon 10 16:04. All was going well. Until on Tuesday 11th in the morning at 10:15 i receive a phone call from Janet explaining the business cards had not been despatched due to a quality issue and they were going to reprint the cards this was going to take 2 further days (my customer would receive them on Friday), during this conversation I had to ask several times if this type of problem was covered under the Despatch Guarantee promise, as clearly RCS were not going to mention it., Janet said 'i don't know i will have to ask my manager'. I was deeply unhappy that RCS had waited until the day my customer was due to receive the print before notifying me that there was a problem. I then telephoned my customer and explained the problem to them, they were also unhappy as the cards were being resold on and their client, who had made arrangements to come and collect on Tuesday. I then received a phonecall from my customer explaining they had received the business cards that supposedly had not been dispatched due to a quality issue. My customer said to carry on with the reprint as they also were busy and did not have the time to check all 500 cards. I was then back on the phone again to RCS to inform them the cards had been received by my customer. The customer service advisor was professional as usual 'You're joking!' was the response. No, i definitely was not joking. If you set your customer expectations so high and the price is more than they would normally pay, it is even a bigger fall when there are customer service failures such as this above, my customer has told me that it has damaged our relationship and also his relationship with his customer, potentially no more orders for me or for him from his client. I am also perplexed with all these so called wonderful RCS quality checks in place, why it came down to a lady in the packing area to spot the problem? To her a massive Thank You, otherwise we would have even more of a problem to sort out, if that is possible. I also have not received any apology or explanation from RCS for this debacle. We are reseller of print for RCS, but won't be for much longer as all the customers we used to have for print have gone elsewhere due to problems with the print, delivery, service or price from RCS. We have been embarrassed again by RCS's poor customer service and inhouse communication, but as long as they are OK, nothing else matters.
Keep you informed throughout process & deliver on time and at reliable quality. Particularly like the production staff because they are helpful rather than just lecturing you how much better a Mac is. Note to other printers: Business uses PC.
Whenever I need any printing doing, I go to RCS. I've used them for over 10 years without complaint and have never needed to look elsewhere. Business cards, letterheads, postcards, and brochures for my own company and those of my clients all come from RCS.
I once sent duff artwork with spilling mis-steaks and they not only spotted it, but corrected it too - without pushing the delivery date back.
I can't think of a bad thing to say about RCS. I've used them for many years. Although there are sometimes cheaper offers elsewhere, when I want to get quality work done promptly I feel I can rely on RCS to get it done.
I am delighted with all aspects of service from RCS. The sales team are very polite and always respond to my queries instantly. The estimating team turnaround quotes in a matter of hours and the studio are also extremely helpful in preparing our artwork and proofs.
The print quality is excellent and on the odd occassion where we have had an issue, it has been resolved extremely quickly.
Delivery arrives on time but if there are any delays for whatever reason, then I am always informed in good time.
I have no reservations in recommending RCS to anyone.
I have used RCS Plc a number of times now, and have always had a good experience. They come across as a friendly, customer-focussed company, striving to help you with your printing. Great quality stuff, and always willing to help. They once forgot to send accompanying envelopes with an order, but one phonecall and it was sorted. Thanks!
In these modern times we @ The Dent Repair Company find ordering anything online is much less time consuming and leaves us more time to run the business, RCS step up to the plate for the online ordering of all The Dent Repair Company printed stationery giving a fully comprehensive solution.
My experiences with RCS have been very positive indeed. As a creative studio, I often need to refer clients to print specialists and I always point them to RCS. They bend over backwards to help, picking up the phone, sending an email, helping people with no understanding of colour and print get the solution they want.
I've been a loyal and frequent user of RCS services for over 10 years now and in all that time, I can safely say "I've never had a cause for concern" - and neither have my clients. My core focus in more recent years has mainly focused on Online branding and design. However RCS will remain number one for any print/digital/litho output I'm required to work on now and hopefully into the future.
Use when ever possible - I will never forget the time RCS saved me for a rather embarassing spelling error - Even though I hadn't asked them to spell check. Also the Dot pitch is Retina Display quality!
I needed some business cards and compliment slips for my new venture. A friend recommended RCS and so I visited their website and found it was really easy to use. So much so that I placed my order in seconds. Really professional service and products with a quick turnaround...I would definitely use them again in the future!
I've used RCS for the last 5 years and found their website to be user friendly and prices on certain products to be very competitive. Delivery dates are always clear and have always turned up when they say and print quality is great. Highly recommended!!
I used RCS Printers for all of the mainstream print work [with the only exception being specialist services such as letterpress]. I've used them for around 10 years now and find their service consistently reliable with prices that are competitive for the quality [ie yes, you can get cheaper but it shows in the final result!]. Staff are usually friendly and helpful whilst there are a variety of templates to guide you on their website. The variety of print options and special printing features usually caters for everything I would need in my design work.