Real Foods reviews

Real Foods reviews

Good
7.6
from 0 - 10
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Excellent range, good service

I've been shopping with Real Foods online for a few years now. The main thing I like is their range of products, which exceeds most of their competitors. They have their own brand products available in many sizes (almost so many you can choose exactly the size you want) and then the regular brands such as Suma, Biona, etc. They also have an organic off licence, supplements and lots of superfoods. The prices seem fair and the website is easy to use. They are quick to process orders (I usually get my order within a couple of working days) and they let you know if they are having difficulty getting on of your items and give you the choice of dispatching without it, or waiting for the item to arrive. Over all, I'd definitely recommend them.
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A Box of Sunshine

Today I received the most beautiful box of fresh vibrant organic vegetables. The contents were well packaged and in perfect condition.
I love the fact that I can get everything I need in one place and it will be delivered next day.
The box was obviously packed with care.
I will definitely be buying again and can highly recommend them.
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Great team and good range of products

The first time I used the shop I was in store, the team that I spoke to gave me really friendly responses and helped me get the products I wanted. To be honest the first time I went in I found so many things that I did not really know what to buy first.

Since then I have used the online shop and find the functionality really easy to use. Although it took me a little bit of time on my first shop the second and third took less time as I could go back to favourites. I also started to uncover lots more functionality that made things easy, like shopping using the organic filter as that's all I wanted.

I would recommend you to use them.
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Never Again

This company has an excellent range. There the good ends. The prices aren't particularly competitive. Of the products I bought, I don't think this company have the best price on anything.

I've made a couple of orders with this company and each one took several days to pick, and each time they didn't have something in stock. Expect delivery at least one week after order. One of my orders took over 3 weeks to be dispatched and went missing in the post. I made the mistake of placing another order. This took several days to dispatch and also did not arrive. RealFoods were not prepared to help me claim compensation from the currier.

Also, I contacted support before my first order. It took about 3 months to get a reply, which did not answer my question.
george found this review useful
Real Foods Ltd.

Reply from Real Foods Ltd.

Dear Mr Gentloom,

I am very sorry that the service you've received on these previous orders was not up to scratch. We now have in place a dedicated customer service department who will take better care of your orders.

Where all items are in stock you can expect an order to be dispatched within 2 – 4 working days. During this time you can add to an order or amend it by emailing or calling us directly. If an item is not in stock we can bring it in for you and keep you updated while doing so.

I would be pleased to personally manage your next order. Should you have any further questions or concerns regarding your order or delivery please contact me via email at webshop@realfoods.co.uk.

There have been many positive changes since we heard from you and my hope is that we will see you back again soon.

Thank you for your feedback.

Kind regards,

Simon
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The food was terrible

I placed my first order with this company several weeks ago. Mostly nuts and berries. The walnuts were very very soft. They should be firm. The brazil nuts and apricots just tasted 'off'...
I sent them several e-mails to which they replied they have had no other complaints and there is nothing they can do.
I will not buy from them again and i will not recommend them. I will stick to planet organic.

Real Foods Ltd. Details

About this company

Visit Real Foods

Contact information

Call us on: 01315571911
We live here: United Kingdom

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