I've been shopping with Real Foods online for a few years now. The main thing I like is their range of products, which exceeds most of their competitors. They have their own brand products available in many sizes (almost so many you can choose exactly the size you want) and then the regular brands such as Suma, Biona, etc. They also have an organic off licence, supplements and lots of superfoods. The prices seem fair and the website is easy to use. They are quick to process orders (I usually get my order within a couple of working days) and they let you know if they are having difficulty getting on of your items and give you the choice of dispatching without it, or waiting for the item to arrive. Over all, I'd definitely recommend them.
Today I received the most beautiful box of fresh vibrant organic vegetables. The contents were well packaged and in perfect condition. I love the fact that I can get everything I need in one place and it will be delivered next day. The box was obviously packed with care. I will definitely be buying again and can highly recommend them.
The first time I used the shop I was in store, the team that I spoke to gave me really friendly responses and helped me get the products I wanted. To be honest the first time I went in I found so many things that I did not really know what to buy first.
Since then I have used the online shop and find the functionality really easy to use. Although it took me a little bit of time on my first shop the second and third took less time as I could go back to favourites. I also started to uncover lots more functionality that made things easy, like shopping using the organic filter as that's all I wanted.
This company has an excellent range. There the good ends. The prices aren't particularly competitive. Of the products I bought, I don't think this company have the best price on anything.
I've made a couple of orders with this company and each one took several days to pick, and each time they didn't have something in stock. Expect delivery at least one week after order. One of my orders took over 3 weeks to be dispatched and went missing in the post. I made the mistake of placing another order. This took several days to dispatch and also did not arrive. RealFoods were not prepared to help me claim compensation from the currier.
Also, I contacted support before my first order. It took about 3 months to get a reply, which did not answer my question.
I placed my first order with this company several weeks ago. Mostly nuts and berries. The walnuts were very very soft. They should be firm. The brazil nuts and apricots just tasted 'off'... I sent them several e-mails to which they replied they have had no other complaints and there is nothing they can do. I will not buy from them again and i will not recommend them. I will stick to planet organic.