I ordered a 14ft trampoline net and it turned p late and missing parts - I then found out hat you are unable to telephone them and can only contact them via email - when the new parts eventually arrived over a week later we found out that it was actually the wrong size net !!!!! No surprise to find now that hey aren't even replying to my emails ! I paid £49 for a net that doesn't fit my trampoline and i will have to pay £25 to return it in the post !! I have heard nothing from them disgusting company do not buy fom them they are frauds !!!!!
Ordered replacement net and website said 1/2 days delivery. It took 10 days to arrive and you can't even call customer service. When you call the number on the website all you get is a recorded message basically telling you not to bother phoning as they can't be bothered to employ staff to answer your call. So send an email.
I bought a trampoline for my daughter July 2013 based on the wonderful recommendations on this website. The trampoline was brilliant and seemed to be excellent quality. However on the 24 January, about 6 months and 14 days since the order was placed on the 10 July, but literally 6 months after being erected, a spring sheered and hit my daughter on the leg cutting her skin. I was concerned how a spring could snap like this when so new and the potential serious injury it could cause. The website states that trampolines are guaranteed for 10 years and springs for 5 years. Please read the small print....... after 6 months this guarantee is worthless.
I e-mailed the company and they were apologetic and assured me it was a one off. I accepted the replacement spring. However on replacing the spring, not long after half an hour on the trampoline a further THREE springs snapped in exactly the same place within quick succession of each other. I couldn't believe that this would be possible, especially when my daughter was using the trampoline responsibly. I contacted the company as I was alarmed and felt certain that there must be a fault in the batch of springs I have been supplied. The company REFUSE to replace the springs as I purchased the trampoline over 6 months ago. Absolutely appalling in my opinion. Please be very wary before buying this make. My daughter's previous trampoline lasted 4 years and was only replaced because it was looking shabby. I would hate for your kids to be injured in any way. There are obviously far better makes and companies who care about their customers and their product safety. I will never buy from this company again. I can purchase replacement springs from other suppliers and I will replace every single spring to avoid any further injury as I can can not allow my daughter to use this potential lethal piece of equipment. I am bitterly disappointed with this company's stance, lack of goodwill and concern for the safety of their product. I hope that a child is not seriously injured through springs snapping and that my experience is an unfortunate one off. BUYER BEWARE
Appromimately two years ago I got a 12Ft Trampoline cover which had the elastic straps that go underneath the frame and hook onto the springs from yourselves. I was very pleased with it as it stayed on all the time never held rain in puddles on the top and lasted two years, the only reason I had to get a new one was it got a couple of tears in it due to our harsh weather conditions. So when I went back on your website and found them, I was more than happy to order a new one. Alas when it arrived despite being advertised as the same one it wasn't. I called you and expressed my concerns to a drawstring and four ties staying on a 12foot trampoline to be told that you had complaints about the old one. The lady did give me a 10% discount to keep the new one as it was advertised incorrectly. I said I hoped it would prove me wrong but sadly what I thought would happen has. Although I have secured the ties and pulled the cord using the toggle and secured the cover around the trampoline, there are puddles of water sitting on the trampoline and despite the cord and toggle being secured the cover has lifted in places which never happened with the other one making sense as you are securing the strap and hook to the springs all round the trampoline. So to me it was a waste of money even with the discount I am sorry to say, and I will now have to find one like the one I thought I had ordered in the first place.
Ordered this trampoline as a present for my 6 year old for a Christmas present. Spent ages comparing trampolines but this one had the best reviews and the better weight limit (as I am sure that my 8 year old will want to go on it as well). I ordered it late Thursday evening and it arrived first thing Saturday morning. I cannot comment on the trampoline itself as I have to wait until Christmas eve evening before I can build it. I hope its as straight forward to do as the reviews said!!!!!
As I have not received the 12ft Tramp. Cover, because it is out of stock, I am waiting for a full credit on my card. Therefore I am unable to review the product. No Stock? No Sale? No review?. B Hill,(annoyed). Suffolk.
Ordered 7pm online Sunday, delivered Tuesday, erected Wednesday AM in 40 mins by 2 adults - 2 very happy bouncing kids on return from school. Brilliant prompt service & value for money - TV/computer now a second best to the tramp - wish we'd spent the money years ago! Top fibreglass hoop for the safety net a great idea to stop sagging. Only 8/10 for the instruction manual - needs a re-write - but so straight forwards, can't see why others have struggled. Strongly recommend Vaseline on the spring ends (there's only 60 of them on a 10 footer!) and WD40 on the frame sections - squeeks a thing of the past. Sorry for the short review - got to go back out for another bounce before bedtime Malcolm in East Sussex
I bought the 12 foot trampoline off the Rebo website which was nearly £100 cheaper than most of the others online. The quality is good and it came with a safety net, ladder and cover. Would recommend it.
I ordered the rain over for my kids trampoline on the Monday and the next day it arrived at my door even the driver who delivered it was amazed it arrived so early,I opened my package and placed the cover on the trampoline and it is perfect,well done to rebo trampolines company.
Online order was quick & easy to complete. Trampoline was delivered in time stated on website. No problem with delivery. Got a call from courier to take delivery. Excellent quality & fairly easy to assemble, even with light going at the end of the day!! There were no directions for anchor kit or padding toggles but easy enough to work out! Fantastic & the whole family love it! Thank you 'Rebo'
Have recently bought a Rebo trampoline. We decided this time to try a rectangular trampoline, not disappointed. Great product. The service from Rebo trampolines is first class, would definately recommend. Well done.
This is our first trampoline, but we have seen lots of different ones at friend's houses. Having set the 8ft rebo trampoline up I can say the build quality is great, we have used it for a few weeks now and everything is still strong. The rebound off the mat is as described, responsive for the little ones, great for our 3 & 4 year-olds. Max weight 100kg. We particularly rate the netting, it stays in place and does not sag or collapse, because it has a top rod system that keeps it in a perfect circular shape. The netting is more robust that expected, it's sort of a moulded plastic net, so far no holes or loss of shape so thumbs up Rebo! Very good buy for the price, fully recommended. The ladder that came with it with the deal was a little long but we have sorted this out ourselves. Well done.