Service was fantastic, our order arrived very quickly.
We love this trampoline, had it a few months now and can't keep the children off it. A great size for young children and unbelievably light which means I can move it round the garden to stop the grass being damaged, although I can see in the future we'll design a permanent space for it.
It is much sturdier than others we looked at, however it took much longer to put together than expected.
Our original cover had completely fallen apart so we bought this as a replacement. Fits our 6ft plum trampoline perfectly making it safe again and it looks almost as good as new. Quality doesn't seem amazing but it's as good as the original padding so we're pleased with our purchase.
Bought this one as my neighbour has it and my old 8ft one was getting too small for my 8 & 5 year olds. It duly arrived on schedule but unfortunately we couldn't finish building it as the screws/nuts/bolts etc., were missing. This was on a Sunday. Phoned the company (after finding their number on Yellow pages as it's not listed on their website) and the replacement bits were couriered and arrived by Tuesday.
The process was really efficient, from first browsing the website through to delivery of the trampoline. Rebo were really helpful when I had questions and the delivery time was exacty as promised. And the trampoline iself is absolutely perfect!
The only small blot - and the reason I'm giving a 4 rather than a 5 star rating - was the quality of the instruction booklet, which appeared to be a rather poor translation, was sometimes confusing and not very confidence inspiring. It more than doubled the time required to assemble the trampoline as I was always having to work out what was meant!
Nevertheless, I would heartily recommend Rebo products to anyone looking for a high-quality service.
Many companies advertised 6 foot trampolines but when we went to their website the drop down box provided to select size required 6 foot was not an option to select. This company had just what we wanted at a sensible price and delivered within 2 days. Would definitely recommend to anyone.
great trampoline, the kids love it. there was some delay in the delivery, however we had excellent communication from the company and was kept fully informed 9and actually it arrived after the rain stopped which was great!)
Great trampoline but we were informed that delivery would be 2 weeks. It was finally delivered 8 weeks later but of course Rebo took the money from our credit card on the day we ordered. Also, trying to contact them by phone is hopeless as you are put on hold forever and you end up having to hang up after 30 minutes
Firstly I would like to say that my 14 ft fibre rod trampoline is exactly as I had hoped it would be - fairly easy to assemble, well made and very pleasing to look at. My children have already had lots of fun on it and will no doubt continue to do so for many years. My only complaints are around the pre ordering process. On the Rebo website it clearly states pre order with a dispatch date of xxxxxx. Don't rely on this! Somewhere on the website (or possible the confirmation email) is the advice to re check the website for the dispatch date and this is good advice as the date can change - even after you have submitted your order and PAID for the goods. Personally I don't think it is acceptable to pay for goods before they are dispatched under any circumstances, but for the company to then push the dispatch date back by a week or more, in my case it was over two weeks, (without even a courtesy email to advise) whilst still holding on to your money is just outrageous! I actually had to cancel the first order as the revised delivery date coincided with a holiday. On the second attempt, the dispatch date didn't change but delivery didn't actually happen until 5 days after the date shown. So in summary, great product but not so great customer service.
I pre-ordered the trampoline on 22nd May for a June delivery and it eventually turned up on 1st August. Money for the product was taken at the time of placing the order, which is not clear on their website, unlike say Amazon who take the money on dispatch. There were apologies for the delay, but no recognition that they had taken an interest free loan from their customers without authorisation. I did not cancel the order, as I thought this would only add to the wait for my kids.
Trampoline great once delivered and assembled. Had a bit of a longer wait for it than expected but did receive email to that effect. Husband skinned his fingers trying to get the bungees on the frame, but fairly easy to assemble despite rather limited instructions. We bought the anchor kit suggested but found that it doesn't fit the low level trampoline we have - the straps are too long. We've managed to use it but wouldn't recommend buying it for a small trampoline.
Found this company through Google search having never heard of them. Needed new padding for our trampoline and other sites were well overpriced. Rebo price was extremely reasonable, no extra p&p charges and the product arrived via courier within 24hrs of ordering. Have already recommended to a friend!
Ordered the 10 foot Rebo Trampoline on the Tuesday evening around 5pm, one day delivery, in the hope that it would come on the Thursday. Sure enough at midday on Thursday it arrived. Packaging was superb.
Despite the advice, I was on my own putting this up (reasonably capable middle aged man) and assembly was pretty straightforward. The instructions are not great and once or twice I had to disassemble in order to reassemble but a full reading of the instructions from start to finish prior to assembly could probably have avoided that. On my on, it took about three hours to get the whole thing together.
My daughters, aged 5 and 7, love it. It is a really high quality product, strong, sturdy and safe. Fantastic for adults too.