Reply from Red Hot Sunglasses
[REPLY]
- Reviews (204)
- LovingGeneva
- 1 Review
Staying cool with Red Hot Sunglasses!
I put myself on a list once stocks returned for a specific model Ray Ban! I am over the moon once it arrived quite quickly! The online system is quick & fair!
- Sharon
- Northumberland, GB
- 1 Review
Fanatstic
Unsure what item to buy, however customer service was on hand to help. The service was second to none, and delivery was exactly when they said it would be. I would definitely buy again and recommend Red Hot Sunglasses to others. Thanks you once again.
P.S I love my sunglasses!
- Roshni
- 1 Review
Didnot receive the item yet,
where it says next day. order placed on Friday. It was birthday gift..
Reply from redhotsunglasses.co.uk
Apologies for the confusion, I have tracked your order and it appears that the goods were shipped on time and the delivery was attempted the next day but nobody was in to receive the parcel.
I will contact DPD again for you today and find out what has happened with your parcel.
Apologies again for any inconvenience.
- Chris
- 1 Review
Ordered on Friday PAIDfor Saturday delivery, however nothing
Ordered my Ray Bans on Friday afternoon just before the cut off for Saturday delivery. I paid £5.00 for the Saturday delivery and waited in all day for no delivery, this is totally unacceptable and will be ringing first thing Monday morning to get a refund on this £5.00. If not and I do not get my glasses tomorrow (Monday) I will be getting in touch with trading standards.
Reply from redhotsunglasses.co.uk
Apologies for the mishap the Saturday delivery option seems to have been missed by our warehouse.
Your account will be refunded the £5 you paid, please allow 3 working days for the money to show in your account.
Apologies again for the inconvenience.
- Sara Ellinghaus
- 1 Review
very kind in cancelling my order
I made a mistake with my order and unfortunately I had to cancel everything. The team from RedHotSunglasses were very kind and helpfull. I can recommend their excellent customerservice! Thank you
Reply from redhotsunglasses.co.uk
Thanks again for choosing Red Hot Sunglasses, feel free to give us a call any time you need help with your sunglasses in the future.
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- Luke Clark
- Newcastle upon Tyne, GB
- 1 Review
Great website, would recommend to anyone
Ordered a pair of raybans, came on time with great customer service. Would recommend this website to anyone.
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- Hebe Iris Blackett
- Newcastle upon Tyne, GB
- 1 Review
Great product and excellent customer service
I bought a pair of Ray-Bans from the website and the customer service was great. Would definitely buy from them again and would recommend to anyone
- of Chris Jones
- 1 Review
Iconic product combined with iconic service
In my opinion Ray Bans are the best sunglasses on the market and with their modern take on the classic Wayfarers they have kept ahead of the game.
Red Hot Sunglasses with their very competitive pricing and excellent service have a right to feel proud of their association with Ray Ban.
- kamal thapa
- 1 Review
perfect
perfect like as said and delivery exactly on time. like to deal again.
- Agnes
- 1 Review
- Karen hallam
- 1 Review
- JOHN
- 2 Reviews
Delivery service ok, customer service very poor
I bought some sunglasses on the website, I had a few questions but the customer service is appaling, its hit or miss wether they will reply to you or not.
Also I asked if it would be possible to return items in person to Newcastle, but they said that they dont keep stock there and it goes to a warehouse, upon checking the full return address on google maps, it doesnt really look like a warehouse.
Reply from redhotsunglasses.co.uk
Apologies for the poor communication, at this busy time of year we can only apologise for that.
With regards to returning the product in person, with it being an online only business and we do not have a shop, it is company policy not to make any transactions at our head office. All returns come back to our head office for the returns department to check and then they are transferred to our warehouse.
- Stuart Young
- 1 Review
Very quick good service.
Very efficient service. Ordered in the afternoon, was here the next morning.
Good quality product, can tell they're not fake and best price I could find as well.
Very good all round.
- of Carl Mehta
- 1 Review
Great website, great pictures and great retailer - highly rated
Very impressed with the clarity of your webpage, clear photos that enabled me to check and compare the sunglasses and narrow down my choices. One thought - would have been helpful if I was able to select 'favourites' as I went through so that I could then more easily review and compare those before narrowing down to my final choice.
Your prices were competitive and the service, communication excellent. Deliver was also excellent. I went for the next day deliver and got a message informing me that the driver would be there between 10.41 and 11.41. He arrived at 10.42!
Thank you and would recommend you to others
Reply from redhotsunglasses.co.uk
Thanks for the great review. We are always looking into how we can improve our site, we will keep your suggestion in mind for future updates.
Enjoy your sunglasses.
- of S.
- 1 Review
- of Lorraine Levin
- 1 Review
great customer service
if you want to buy sunglasses at a great price buy from these. Great prices and fast delivery
- S roberts
- 1 Review
Ignore next day delivery
Disappointed that having ordered sunglasses for next day delivery as advertised goods not in stock and delivery 3 to seven working days. Only ordered them as I wanted them quickly for my holiday and will now not get them. False promises of having them in stock and next day delivery.
Reply from redhotsunglasses.co.uk
Apologies again for the stock not showing the correct status, due to the high popularity of the style we received a high number of orders which resulted in the stock being out of sync.
We have worked with our tech team on resolving this issue and hope this does not put you off buying from us in the future.
- of caroline
- 1 Review
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- Barry Cunningham
- Hindley, GB
- 1 Review
Outstanding
Called RedHot first to make sure they had product in stock, which they did :)
Ordered online but didn't ask for Express delivery which I wanted ( My Fault )
Called Them Up & They Sorted Delivery For Me
Ordered 3PM Friday By Saturday 9:30AM Had Them
Fantastic
- Matthew Knapper
- 2 Reviews
First Class Service
Phil provides an excellent first class personal service.
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- Stephen
- Liverpool, GB
- 5 Reviews
Excellent service.... Would use again.
This is my first time shopping with redhotsunglasses. I ordered before the May bank holiday so my order took longer than advertised. To be fair, I didn't expect my order to be processed until the next working day anyway. My glasses came by courier between the time slot given in an email.
So my Ralph Lauren sunglasses arrived and are an excellent fit and exactly as described.
Well done.
- of Anthony
- 1 Review
Great no problems arrived next day with free delivery !
I would have no issues with buying from Red Hot Sunglasses again and would certainly recommend.
Reply from redhotsunglasses.co.uk
Thanks again for choosing Red Hot Sunglasses, we hope you enjoy your sunglasses!
- Amman Ayub
- 1 Review
Great products, great website and fantastic service
Initially ordered Rayban Wayfarer's off Amazon page and after getting a 10% discount card, I ordered a pair of Hugo Boss Black sunglasses. I loved the way the website shows everything, and the fact that you get free next day delivery is an added bonus. I'll definitely be shopping from Red Hot Sunglasses again!
I am still waiting!
It's been two weeks now and still no sign of my sunglasses. I have also sent an enquiry by email asking for an update and I have not even received a reply. Not a good service I'm afraid.
Reply from redhotsunglasses.co.uk
Please accept our sincere apologies we had enough Ray-Ban stock to last us all through May and so did Ray-Ban in Italy however the first hot spell of the year took us all by surprise. We have not received an e-mail from you however you sunglasses will be despatched today for next day delivery.
- Ryan Turner
- 2 Reviews
Absolutely brilliant.
Order my glasses on Saturday and received on Wednesday due to the bank holiday, so very fast delivery.
The glasses are also fantastic and even better a a brilliant price!
Will definitely recommend anyone to buy from this retailer as everything about them is 5*.
- Julie Ann
- 1 Review
simply spot on!
perfect glasses - as described and delivery the next morning - perfect service
Reply from redhotsunglasses.co.uk
Phil Blackett
MD
- neb-
- 1 Review
- Tony
- 1 Review
'In Stock' sunglasses not delivered in time as out of stock!
Ordered a pair of Ray Bans on the Thursday for my daughter's birthday on the Sunday and paid extra for Saturday delivery to ensure they arrived. They didn't. Order now states 'awaiting stock' despite the fact you can STILL order them as their site still states 'in stock for next day delivery'. Total rubbish. Thank you for letting me down, Redhotsunglasses, I won't be using you again. Awful. Emailed them and as yet have had no reply.
Reply from redhotsunglasses.co.uk
On checking our records we have no contact from you so far and we always respond to 100% of our customers e-mails.
Please accept our sincere apologies because of the first recent SUNNY spell of 2013 not only did we run out of stocks so did Ray-ban in Italy we are all rectifying this for the remainder of the summer.
Please contact Dean at our customer services tomorrow.
Phil Blackett MD
- Rik P
- 1 Review
It is what it is....Great site.....100% Happy
It is what it is....Great site.....100% Happy
- dean
- 1 Review
in stock or not in stock, that is the question.
Basically, I ordered a pair of sunglasses that were 'in stock' for next day delivery. It says that they expect to deliver on 3rd may. I then get an email thanking me for my order and saying I've ordered with next day delivery. About 2 hours later I get another email saying that the sunglasses will be with me within the next 3-7 working days. I email back asking why and they said they were out of stock and they were awaiting another shipment. Its ridiculous.
Reply from redhotsunglasses.co.uk
Please accept our sincere apologies, because of the first recent SUNNY spell of 2013 not only did we run out of stocks so did Ray-ban in Italy we are all rectifying this for the remainder of the summer.
- Rita
- 1 Review
Dissapointed
I was made to believe from the information on the website that the sunglasses i bought was available and eould be delivered the next day. It's been a week now and I still dont have the sunglasses.
Reply from redhotsunglasses.co.uk
Please accept our sincere apologies because of the first recent SUNNY spell of 2013 not only did we run out of stocks so did Ray-ban in Italy we are all rectifying this for the remainder of the summer.
Please contact Dean at customer services.
Phil Blackett
MD
- Dean Morley
- 2 Reviews
Exemplary sevice from this company.
I highly recommend Red Hot Sunglasses. My order was placed online around midday and the package was delivered the next day free of charge. Regular emails were sent to me keeping me fully updated on the progress of my order, and the courier, DPD, was also superb. All in all, a company that I would certainly use again. Thank you Red Hot Sunglasses.
Reply from redhotsunglasses.co.uk
Phil Blackett
Managing Director
- Pol Robson
- 1 Review
SPECtacular service
Website so east to use - very good choice of items listed. excellent service. Arrived promptly and in perfect condition. Would use again with no qualms
Reply from redhotsunglasses.co.uk
Phil Blackett
Managing Director
- Mohammed Wajid of Bradford
- 1 Review
Excellent service, extremely efficient and high quality products.
Hi,
Just to want to say the customer service was excellent, the delivery time frames was extremely efficient (1 day), the product was also of high quality. I will most definately refer you to family and friends.
Regards
Mohammed Wajid
- Emmanuel Madariola
- 1 Review
Awesome service and communication was great.
I like the fact that the delivery is free. It is just that extra reason to purchase as sometimes I don't complete my order after realizing what I've got to pay to have it delivered. There is just a reluctance about it, especially if you do not like the item when it arrives and want to return it.. Keep up the good work.
Reply from redhotsunglasses.co.uk
Phil Blackett
Managing Director
- Sally
- 1 Review
Fab sunnies :)
Easy to find what I wanted. Price was competitive. Super fast delivery. All round good service :)
- Taryn
- 1 Review
Found exactly what I wanted and delivered fast!
Found the exact pair of sunglasses I was looking for and they were delivered on time! I also got £1 off my order by liking their Facebook page!
- Neil
- 1 Review
first class service
Simple to use web site, fast secure payment and a super fast delivery.
Reply from redhotsunglasses.co.uk
Phil Blackett
Managing Director
- Faye
- 1 Review
Really great choice and great service
Placed my order and after I'd processed it I realised I'd made an error. Emailed customer services and they were really helpful and sorted straight the way. Really quick delivery and great communication all the way through. I would highly recommend this company.
Reply from redhotsunglasses.co.uk
Firstly, thank you for your review.
Secondly, we always aim to help in any way we can't always be perfect.
Regards,
Philly
Red Hot Sunglasses
- A. Palmer
- 1 Review
Great service
Service was excellent and very professional. Delivery was fast as well. Would recommend this site to anyone.
Reply from redhotsunglasses.co.uk
We always appreciate a good review. We hope you're back soon to buy more sunglasses, but not if it's because you've lost or broken your sunglasses.
Regards,
Philly
Red Hot Sunglasses
Why Choose Red Hot Sunglasses?
Competition ***Winner***
The winner of our March review competition is Nick M. He has been notified and will receive his £100 gift voucher to spend at Red Hot Sunglasses immediately. Congratulations Nick from everyone at Red Hot Sunglasses. Thanks to everyone for all the reviews, good OR Bad. THE RHS TEAM
Delivery
In addition to our innovative and unique, competitively priced, high-fashion designer sunglasses collection we also offer FREE worldwide delivery on all orders and FREE next day delivery on all UK orders placed before 3 pm Monday-Friday. If you don't like the product or they don't fit we offer FUSS FREE Returns.
Our Guarantee
All sunglasses at Red Hot are 100% in-trend, providing you with the very latest designer sunglasses trends. All of the sunglasses we stock are 100% genuine, Red Hot Sunglasses are authorised retailers of all the designer brands we stock, we will never sell fake goods or cheap imitations. Red Hot Sunglasses are an authorized retailer of: Alexander McQueen, Andy Wolf, Balenciaga, Boss Black, Boss Orange, Bvlgari, Bottega Veneta, Calvin Klein, Carrera, Cazal, D&G, Diane von Furstenberg, Diesel, Dolce & Gabbana, DSquared2, Emporio Armani, Fendi, Givenchy, Gucci, Iconeyewear, Jimmy Choo, Lacoste, MDG, Marc by Marc Jacobs, Michael Kors, Miss Sixty, Miu Miu, Nike Vintage, Oakley, Paul Smith, Persol, Persol Steve McQueen, Police, Polo Ralph Lauren, Prada, Prada Sport, Ralph Lauren, Randolph Engineering, Ray-Ban, Salvatore Ferragamo, Stone Island, Stella McCartney, Tom Ford, Vera Wang, Valentino and Vivienne Westwood. OUR PROMISE Here at Red Hot Sunglasses our philosophy is to provide the optimum customer purchasing experience. We aim for the highest standards of consumer comfort and satisfaction. For a stress free online shopping experience look no further than the Red Hot Sunglasses, your one stop shop for designer sunglasses.
Contact Us, We're Happy To Help
If you would like to speak to any of our friendly staff. Please feel free to contact us on 0191 466 1118 or alternatively email us customerservices@ redhotsunglasses.co.uk. We aim to answer every query within 20 minutes. We can also be contacted by our live chat system, simply click on the live chat link at the bottom of the home page.
History
Established in 2010 Red Hot Sunglasses is an exclusive online designer sunglasses fashion boutique selling a wide selection of luxury, high-fashion designer sunglasses for men and women. The idea behind Red Hot Sunglasses developed from an identified market need for a 100% trend driven, fashion focused designer sunglasses website for fashion conscious consumers. Our buying team combines over 28 years’ experience within the fashion industry, with specialised experience in the design, development and supply of sunglasses. 'Our Promise' Here at Red Hot Sunglasses our philosophy is to provide the optimum customer purchasing experience. We aim for the highest standards of consumer comfort and satisfaction. For a stress free online shopping experience look no further than the Red Hot Sunglasses, your one stop shop for designer sunglasses.
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Contact information
Category
Red Hot Sunglasses is ranked 4 out of 4 in the category Categories Clothes & Fashion Sunglasses
