Unsure what item to buy, however customer service was on hand to help. The service was second to none, and delivery was exactly when they said it would be. I would definitely buy again and recommend Red Hot Sunglasses to others. Thanks you once again.
P.S I love my sunglasses!
Ordered my Ray Bans on Friday afternoon just before the cut off for Saturday delivery. I paid £5.00 for the Saturday delivery and waited in all day for no delivery, this is totally unacceptable and will be ringing first thing Monday morning to get a refund on this £5.00. If not and I do not get my glasses tomorrow (Monday) I will be getting in touch with trading standards.
I made a mistake with my order and unfortunately I had to cancel everything. The team from RedHotSunglasses were very kind and helpfull. I can recommend their excellent customerservice! Thank you
In my opinion Ray Bans are the best sunglasses on the market and with their modern take on the classic Wayfarers they have kept ahead of the game.
Red Hot Sunglasses with their very competitive pricing and excellent service have a right to feel proud of their association with Ray Ban.
I bought some sunglasses on the website, I had a few questions but the customer service is appaling, its hit or miss wether they will reply to you or not.
Also I asked if it would be possible to return items in person to Newcastle, but they said that they dont keep stock there and it goes to a warehouse, upon checking the full return address on google maps, it doesnt really look like a warehouse.
Very impressed with the clarity of your webpage, clear photos that enabled me to check and compare the sunglasses and narrow down my choices. One thought - would have been helpful if I was able to select 'favourites' as I went through so that I could then more easily review and compare those before narrowing down to my final choice.
Your prices were competitive and the service, communication excellent. Deliver was also excellent. I went for the next day deliver and got a message informing me that the driver would be there between 10.41 and 11.41. He arrived at 10.42!
Thank you and would recommend you to others
Disappointed that having ordered sunglasses for next day delivery as advertised goods not in stock and delivery 3 to seven working days. Only ordered them as I wanted them quickly for my holiday and will now not get them. False promises of having them in stock and next day delivery.
Called RedHot first to make sure they had product in stock, which they did :)
Ordered online but didn't ask for Express delivery which I wanted ( My Fault )
Called Them Up & They Sorted Delivery For Me
Ordered 3PM Friday By Saturday 9:30AM Had Them
This is my first time shopping with redhotsunglasses. I ordered before the May bank holiday so my order took longer than advertised. To be fair, I didn't expect my order to be processed until the next working day anyway. My glasses came by courier between the time slot given in an email.
So my Ralph Lauren sunglasses arrived and are an excellent fit and exactly as described.
I would have no issues with buying from Red Hot Sunglasses again and would certainly recommend.
Initially ordered Rayban Wayfarer's off Amazon page and after getting a 10% discount card, I ordered a pair of Hugo Boss Black sunglasses. I loved the way the website shows everything, and the fact that you get free next day delivery is an added bonus. I'll definitely be shopping from Red Hot Sunglasses again!
It's been two weeks now and still no sign of my sunglasses. I have also sent an enquiry by email asking for an update and I have not even received a reply. Not a good service I'm afraid.
Order my glasses on Saturday and received on Wednesday due to the bank holiday, so very fast delivery.
The glasses are also fantastic and even better a a brilliant price!
Will definitely recommend anyone to buy from this retailer as everything about them is 5*.
Ordered a pair of Ray Bans on the Thursday for my daughter's birthday on the Sunday and paid extra for Saturday delivery to ensure they arrived. They didn't. Order now states 'awaiting stock' despite the fact you can STILL order them as their site still states 'in stock for next day delivery'. Total rubbish. Thank you for letting me down, Redhotsunglasses, I won't be using you again. Awful. Emailed them and as yet have had no reply.
Basically, I ordered a pair of sunglasses that were 'in stock' for next day delivery. It says that they expect to deliver on 3rd may. I then get an email thanking me for my order and saying I've ordered with next day delivery. About 2 hours later I get another email saying that the sunglasses will be with me within the next 3-7 working days. I email back asking why and they said they were out of stock and they were awaiting another shipment. Its ridiculous.
I was made to believe from the information on the website that the sunglasses i bought was available and eould be delivered the next day. It's been a week now and I still dont have the sunglasses.
I highly recommend Red Hot Sunglasses. My order was placed online around midday and the package was delivered the next day free of charge. Regular emails were sent to me keeping me fully updated on the progress of my order, and the courier, DPD, was also superb. All in all, a company that I would certainly use again. Thank you Red Hot Sunglasses.
Just to want to say the customer service was excellent, the delivery time frames was extremely efficient (1 day), the product was also of high quality. I will most definately refer you to family and friends.
I like the fact that the delivery is free. It is just that extra reason to purchase as sometimes I don't complete my order after realizing what I've got to pay to have it delivered. There is just a reluctance about it, especially if you do not like the item when it arrives and want to return it.. Keep up the good work.
Placed my order and after I'd processed it I realised I'd made an error. Emailed customer services and they were really helpful and sorted straight the way. Really quick delivery and great communication all the way through. I would highly recommend this company.
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