Red Hot Sunglasses reviews

Red Hot Sunglasses reviews

Good
8.7
from 0 - 10
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558 Trustpilot review(s)
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Review by confirmed purchaser

Great website, fantastic service (but less pop-ups, please!)

Website is easy to use, and product features clear and unambiguous. Easy checkout flow and simple registration process. Not keen on the idea of buying Facebook 'friends'...more like 'flirts' to me. Good delivery options...even better now that Collect+ is part of the range of options. Only criticism is the number of pop-ups during the shopping experience - these are, frankly, annoying - but a minor irritation, really. Great product, great service, a great online retailer
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Review by confirmed purchaser

Misleading and rip off company

I ordered a pair of sunglasses for my dad's 60th birthday on a monday and then paid extra to ensure that I had them by the Wednesday to give to him on Thursday. I didn't receive them on the Wednesday so in the evening I checked online and they said they were out of stock?!?! Then emailed the company (no choice as there was no phone number, dodgy) and actually got a fairly quick response. However it felt like the blame was being shifted onto me, they said this was because of stock not arriving but shouldn't they have told me?! Also as an afterthought I was offered a refund of my extra charge for delivery and told it would of been next day delivery if I ordered before 3pm anyway (I'm not stupid, I just ordered at 9pm!) then another afterthought email told me I would get a free pair of chocolate wayfarers and a cleaning kit. Finally arrived on the Friday so a day late, I had also paid extra for giftwrapping. Their idea of giftwrap was a piece of brown paper around the brown box, absolutely disgusting. The free chocolate wayfarers were broken and there was no follow up from the company. Overall terrible service, terrible giftwrapping, unreliable and rude!!!! I would never use this company again and I am telling EVERYONE I know about them. Normally I understand mistakes happen but this was bad from start to finish. Unacceptable.
redhotsunglasses.co.uk

Reply from redhotsunglasses.co.uk

Hello Laura

We are very sorry for the series of issues you experienced when ordering with us.

As explained by the staff there was unfortunately a delay with our replenishment stock and we have accepted responsibility the error.

In regards to the information you were given, the staff member you spoke to explained that Red Hot usually send an automated email when the product is out of stock, however these emails are sometimes forwarded to your Junk box which might have explained why you did not receive a notification sooner. The email also stated that generally UK orders placed before 3pm go out the same day for free; however in your case, the delay was due to a lack of stock - rather than delivery method or times.

The evidence of correspondence also shows that our sales team were extremely polite throughout your contact and the team offered you the chocolate sunglasses and a free sunglasses cleaning kit as a goodwill gesture to make up for the error. We also refunded you the £5 delivery.

Unfortunately the chocolate sunglasses have clearly been damaged in transit and we will look to preventing this in the future.

Overall we hope to improve our services following your query and once again we are very sorry for this negative experience. If you should choose to shop with us again we will gladly honour a special discount off your next purchase.
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Review by confirmed purchaser

good to deal with u

They are good company

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This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

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Review by confirmed purchaser

Quick and good service

It is shipped to me five days after I paid on the web. First I asked about the delivery and was answered kindly and fast. Once I was noticed that my glasses will arrive to me, it only took one day to approach. Pretty satisfied with the service and product.
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Where are my RayBans!!!!

I was wondering when will i receive the Ray Ban RX5184?
I was notified that you have them in stock by Sarah Morley -(sarah@redhotsunglasses.co.uk)- at the end of January and I have been waiting ever since December 2013.
I emailed to Sarah Morley numerous times and she has not replied back.
Please reply to me as soon as possible, I'm very unhappy about the customer service that I'am receiving.

Melinda Ly , AUSTRALIA, Garfield
redhotsunglasses.co.uk

Reply from redhotsunglasses.co.uk

Hello Melissa

I believe Sarah contacted you this morning to inform you that the item was unfortunately out of stock with our supplier so we have not yet been issued with a replenishment in order to send.

We are sorry for the inconvenience caused

Kind Regards,
The RHS Team
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Review by confirmed purchaser

good selection and good prices

Good selection of products really good prices and quick delivery.
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Polite and quick

Had some problems getting information about a delayed refund but the situation was eventually helpfully explained by [Name] and refund was issued immediately after. Happy with the result, thanks a lot.
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Fuss free experience & prompt delivery!!!

I had a really pleasant and hassle free experience! the delivery was super quick too which I was really happy about. love the brands they stock and theres a lot of choice so would definitely use again! :)
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Excellent service, thoroughly pleased!

Super fast delivery, came in absolutely no time. Im really happy with my new sunglasses and can't to wear them. I will definitely be buying from Red Hot again! thank you so much.

This review has been reported to customer service by a Trustpilot user for missing proof of purchase.

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Review by confirmed purchaser

Dissatisfied h

Placed an order over a week ago paying for express delivery and nothing turned up!!
redhotsunglasses.co.uk

Reply from redhotsunglasses.co.uk

Hello Timothy

We are sorry that your order did not reach you in time as planned. There has been a delay with some of our dispatches due to servers being down. We have information that your order was dispatched on the 20th March and should be with you now. We shall refund your express delivery costs for the mishap.

Sorry again for the inconvenience.

The RHS Team
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Review by confirmed purchaser

PERFECT SERVICE- TOP PRICE

Perfect THE ROW 8 glasses received, fast delivery to Germany. excellent customer service. MANY THANKS
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Proper mint company

I ordered a pair of Ray ban, aviators, with Red hot last week and was delivered very quickly, in great packaging!
Really really great company will be using them again very soon!!!!
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Review by confirmed purchaser

A bad experience with a satisfactory outcome!

I paid for a pair of sunglasses and haven't received them and I am getting no response to any communications about a refund. Stay away from them!!!!

Update to this review; I received communications from Red Hot Sunglasses customer service appologising profusely for the lack of service they provided me with, the lack of communication and for not providing me with a refund. They informed me that they are in fact trading and are operating under a new parent company. They offered a full refund PLUS the sunglasses for free PLUS a discount if i wanted to purchasse from them again. I received the refund and the sunglasses very promptly and have received constant communication from them regarding the issue. While i would be wary to purchase from them again and i am please to have received the sunglasses and the refund, the constant communication and the apology were the most important to me and i apprecieted the explination and the emails.
redhotsunglasses.co.uk

Reply from redhotsunglasses.co.uk

Thanks for your feedback Loudles

We hope that you are happy with your sunglasses and would like to assure you that we are working towards improving our services for the future to avoid similar disappointments among our customers.

Kind Regards,
The RHS Team
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Review by confirmed purchaser

Delay in delivery

I am normally very happy with Red Hot Sunglasses in my previous orders, but this time I am still awaiting my item I placed the order 1 week ago and haven't had a dispatch email yet. I have contacted customer services but had no response, considering they are a birthday present I'm not very happy.
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Review by confirmed purchaser

No sunglasses

Been over a week since my order and still haven't received my glasses!
redhotsunglasses.co.uk

Reply from redhotsunglasses.co.uk

Hello

We apologize for the inconvenience however your order was cancelled for failing our fraud check. You are welcome to place the order again if you wish

The RHS Team
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Review by confirmed purchaser

Still waiting to hear from RH Sunglasses.

I have been trying to contact Red Hot Sunglasses for a week to organise the return of sunglasses I ordered. The phone number is offline, all my emails to the various Red Hot Sunglasses addresses have been returned and I have heard nothing to say that sunglasses have been received, or that I will receive a refund. Tweets and Facebook messages have also been ignored. Understandably, I am highly concerned as I want to know whether the sunglasses made it, and when my refund will be processed. I am hoping that someone from Red Hot Sunglasses sees this as I have no other means of contacting them and responds with some information before it has to go any further.
redhotsunglasses.co.uk

Reply from redhotsunglasses.co.uk

Hello Antonia

Unfortunately our servers have been down due to our parent company changing hands which has made it very difficult for some customers to reach us as our email addresses and telephone numbers have not been in working order. A separate team deals with our social media which explains why they were unfortunately unable to deal with your query.

Please contact the team directly at customerservice@hotmail.co.uk (which should now be in working order) if you still have any questions regarding your refund. Please provide us with all the required information such as how the parcel was returned and which pair of sunglasses you required a refund for.

Our customer service team shall try their best to help.

Why Choose Red Hot Sunglasses?

Delivery

In addition to our innovative and unique, competitively priced, high-fashion designer sunglasses collection we also offer FREE worldwide delivery on all orders and FREE next day delivery on all UK orders placed before 3 pm Monday-Friday. If you don't like the product or they don't fit we offer FUSS FREE Returns.

Our Guarantee

All sunglasses at Red Hot are 100% in-trend, providing you with the very latest designer sunglasses trends. All of the sunglasses we stock are 100% genuine, Red Hot Sunglasses are authorised retailers of all the designer brands we stock, we will never sell fake goods or cheap imitations. Red Hot Sunglasses are an authorized retailer of: Alexander McQueen, Andy Wolf, Balenciaga, Boss Black, Boss Orange, Bvlgari, Bottega Veneta, Calvin Klein, Carrera, Cazal, D&G, Diane von Furstenberg, Diesel, Dolce & Gabbana, DSquared2, Emporio Armani, Fendi, Givenchy, Gucci, Iconeyewear, Jimmy Choo, Lacoste, MDG, Marc by Marc Jacobs, Michael Kors, Miss Sixty, Miu Miu, Nike Vintage, Oakley, Paul Smith, Persol, Persol Steve McQueen, Police, Polo Ralph Lauren, Prada, Prada Sport, Ralph Lauren, Randolph Engineering, Ray-Ban, Salvatore Ferragamo, Stone Island, Stella McCartney, Tom Ford, Vera Wang, Valentino and Vivienne Westwood. OUR PROMISE Here at Red Hot Sunglasses our philosophy is to provide the optimum customer purchasing experience. We aim for the highest standards of consumer comfort and satisfaction. For a stress free online shopping experience look no further than the Red Hot Sunglasses, your one stop shop for designer sunglasses.

Contact Us, We're Happy To Help

If you would like to speak to any of our friendly staff. Please feel free to contact us on 0191 466 1118 or alternatively email us customerservices@ redhotsunglasses.co.uk. We aim to answer every query within 1 hour. We can also be contacted by our live chat system, simply click on the live chat link at the bottom of the home page.

History

Established in 2010 Red Hot Sunglasses is an exclusive online designer sunglasses fashion boutique selling a wide selection of luxury, high-fashion designer sunglasses for men and women. The idea behind Red Hot Sunglasses developed from an identified market need for a 100% trend driven, fashion focused designer sunglasses website for fashion conscious consumers. Our buying team combines over 28 years’ experience within the fashion industry, with specialised experience in the design, development and supply of sunglasses. 'Our Promise' Here at Red Hot Sunglasses our philosophy is to provide the optimum customer purchasing experience. We aim for the highest standards of consumer comfort and satisfaction. For a stress free online shopping experience look no further than the Red Hot Sunglasses, your one stop shop for designer sunglasses.

Visit Red Hot Sunglasses

Contact information

Call us on: 0191 466 1118
We live here: United Kingdom

Category

Red Hot Sunglasses is ranked 55 out of 90 in the category Fashion Accessories

Red Hot Sunglasses is ranked 19 out of 24 in the category

Red Hot Sunglasses is ranked 17 out of 20 in the category Wintersport

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