14 of us booked a weekend down in Newcastle for a Stag do. They ended up moving our hotel three days before travel. I cant describe how disappointing the accommodation was in a very tired Premier Inn compared to a new build we were meant to be staying in, night club outside, busy motorway like junction, noisy/not working air conditioning, the most cramped rooms imaginable, horrendous plumbing/water pressure, carpet frayed, mould in the kettle...I really could go on.
What’s worse is we were told this was an upgrade! Visited the hotel we were actually meant to be staying in and was perfect, new build, better location, clean and spacious rooms but it was over booked. I'm sorry we were paying 8 months before travel! The activity we chosen was not as advertised and completely the opposite of what we were sold, no fond memories had. We would not have travelled down from Aberdeen for that. On the insistence of every local person we met we ended up cancelling our reservation through redseven for the Indian meal at the venue they recommended, which has an in need of improvement status for hygiene fairly recently, and was pretty clear and up front I didn't want a non-reputable place. Even after contacting them and an agreement made we would not be visiting, we were subsequently told no refund would be offered. I could go on and on about issues over the weekend, we are out of pocket and contacted redseven as soon as we knew things weren't going to plan and was assured they would deal with our complaint. Lovely on the phone....but once they have your money they aren't interested. I'm embarrassed to have signed us up to these clowns, as best man and was an awkward weekend for me, but thankfully we got to give my pal a good send off in spite of everything we paid in advance going wrong. £3000 spent by the group and not even an apology on the points I raised but that our opinion doesn't matter compared to the reviews online of the hotel. They outsource complaints to a customer care team whos job it is to ignore complaints and worm their way out of responsibility, ignore any part of your letter they feel they cannot respond to. I’ve spoken with some really nice people at Redseven but ultimately its shuffle the buck from department to department or onto suppliers with no accountability. Do yourself a favour and avoid this company, plan it yourself and do a better job of it than these guys. This company look to remove your complaint from online in an attempt to keep their reputation but it’s just empty promises that they will take your complaint seriously in hopes you won’t repost.
Landed in Portugal for my stag party with a little transfer problem but the transfer company admitted a misread read flight time' not to worry as hit weather and a wee bar outside faro airport sorted that and the company more than made up for the short delay. A very helpful Carlos kept us right for the whole time we were there and good craic was gaf by all 15 lads... Cheers.
Company let me, a lovely bride to be and her other 13 hen's down on Saturday the 31st by waiting until the time the hen party bus was due before telling us the bus had technical problems that could not be fixed.
The company had known about the fault earlier in the day and had not thought to contact anyone that made a boking on the bus (4 seperate groups) to let us know there was a problem. Which made for an unfulfilled surprise night for the brides to be and their guests.
Redseven.co.uk did not offer us alternative transportation to the planned venues which meant we had to stay in one venue for the best part of the night with no booked space and then had to walk to the last venue of the night with only a paltry token for one free shot as compensation for their failings.
To add insult to injury, we are having to chase our refund with them on Monday as opposed to receiving email apologies and immediate refunds as one would expect from a worthwhile company.
Not at all impresssed and would not reccomment Redseven.co.uk to anyone.
Aman Takhar found this review useful
I recently organised my friends hen party, a night away in Edinburgh. The booking process was very easy and saved me a lot of hassel. The hotel we stayed in was fantastic and went above and beyond to make sure our stay was enjoyable. The Dreamboys dtrip show was a good laugh and a perfect night out for a hen party. Overall everyone had a fantastic night and I couldnt recommend it more!!
From start to finish it was a well organised weekend away. Payment was an easy process with the whole weekend being great value for money. Perfect location in a great hotel. The weekend activities were fun and suited all ages of the group. I would certainly recommend using this company again.
I am just back from a fantastic 4 day stay in Puerto Banus, Marbella for my friend Lauras henny.
Our coach transfers were done by very helpfull staff who lugged all 16 cases in and out of the bus!
The accommodation was spacious and great value for money.
Our first night spent in Linekers bar was great. Plenty good value alcohol and friendly staff. The music was great for dancing the night away with the girls!
We went to La Sala for a lovely meal and cocktails one night.
One of my favourite places was Astral cocktail bar. The cocktails here are amazing!!
We also spent some time in a trenfy little Club called The Zoo.
I am using Red7 again next April for my own hen weekend in Essex.
I am also dealing with a very helpful team member - Brittany - in organising another hen weekend abroad next July.
Was put in charge of organising my best friends stag do; that's right best man!
Found the company through a mate of mine and got put through to an advisor - can't remember his name sadly. He managed to sort us a great deal and it will never be forgotten.
What goes on abroad stays there! But i can't deny none of it would of been the same without the help of these guys.
I discovered Red Seven by accident last year when first planning my hen weekend. I loved the choice and the friendly service and soon signed up 16 hens for my two night extraganza to Manchester. We had 14 months to break the payments down over so the hens were all pleased with the small amount that was going to be taken conveiniently from their bank every month, Everything went to plan over the weekend with regards to activities and we had an amazing time. We had a meal planned on the first night which was beautiful even though i hadnt chosen the restaurant there was nothing to worry about! Saturday day we had cocktail making booked in the afternoon which was slightly hindered by most of us getting lost in the pride parade and no taxi being willing to pick us up but revolution were great and waited for us to arrive and even made arrangements for the next group to use a different room so we werent cut short! The main event was the Birdcage which was sooo much better than anything i could have ever imagined. We had main stage reserved seats and the atmosphere was great.
Something I was glad I did was ask for an inner city hotel, it added so much to the weekend everything being close and the girls could pop off to the shopss/ food outlets at any point.
Ive just signed up for a hen party to Chester next October for a dirty dancing dance workshop and I cant wait!!
My husband also planned his stag through red seven and it all went without a hitch!!
Highly recommend xXx
I booked a hen night with Redseven and was very satisfied. Everything went to plan and was on time. I booked cocktail making in Birmingham and it was brilliant, food was nice and waiter was really polite. I was extremely surprised at the amount of cocktails we had and the fact that we got to make our own behind the bar. I would highly recommend to anyone that wants to book a hen night or general party.
We went to Paris for one weekend and everything was easy to plan through Redseven. I was planning it and had 8 people to organize, I couldn't have done it without Redseven. We had a few people cancel and it was easy to replace them, the staff at Redseven explained everything but the web site was so easy i didn't really need to call them.
The Hen party itself went without a hitch and the tickets were easy to get at the Euro star. Redseven called me the day before we left and the day after we got back to check everything went well. The hotel was fine, exactly what I expected for Paris and perfect for 8 slightly drunken girls. They even looked after our luggage the day after whilst we went around Paris even though we should have checked out at 11am. We collected our luggage at 3pm and the staff were really lovely. All in all it was wicked, we stayed really close to all the sights and we managed to see a lot of Paris in 2 days thanks to Redseven, i will defiantly use them again!
From start to finish the whole process could not have gone any better!
All the staff at Red Seven, all the staff at the apartments and all the staff's from all the pubs and clubs we visited were very helpful and polite.
Liverpool is the place to go for a stag weekend and Red Seven are the people to sort it for you.
Massive THANK YOU to every one at Red Seven who helped sort out our weekend away, very memorable!!!
we arrived at our hotel in london and checked in by the freindly staff a quick sh**,shower,shave and out into Londons West End a great vibe around the city ,entry into Bar Rumba was painless with vip treatment we received a giant martini with over a gallon over booze in it ,just made it for breakfast the next morn again no complaints.sat went to see the rugby at wembley then evening onto victoria embankment and another night club, Opal bar vip treatment and a great night, we had 12 people in the party and all said what great value for money for two nights in a central hotel london and 2 x night club entry. Looking forward to next year, As for me the party organiser, its so easy no chasing money from people no ringing round for hotel deals its all done by redseven and an easy payment plan too, i even receieved a call to see if we were all ok on arrival at the hotel superb
Go Karting what a venue then on down to Brighton. Straight into hotel and out for the night with the multi bar pass. No messing with anything, Queue jumping and straight in the bars with our pass. Biggest mistake was only going for one night. As best man stag do is a big thing to sort out but so easy and simple with this company,with 14 lads just turned up and everything was just waiting for them, Brill, Good times
Stay away! - this company is a joke!
They are great until they have your money! I've had nothing but problems and the customer service is appalling! I've being ignored for months trying to sort it out! And put my complaint in writing FAO the manager over 6 weeks ago! And still no response! So looks like I'll have to take my matter further!
The initial guy we booked with was lovely, couldn't do more to help, went out of his way to get us something good. Thats where it ended. As soon as we booked we were allocated an advisor - Natalie. Never spoken to anyone so rude in all my life! Never returns your calls and leaves you feeling stupid every time for having bothered her. No one wants to know when you have a problem and even managers fail to reply to emails. Never had such awful customer service in my life. Would NOT recommend them to anyone.
Red seven helped me to organise a successful, fun, manic stag do in Bristol.
The booking process was trouble free and the representative was very helpful with suggestions etc.
The events arranged were enjoyable and the events company (Max events) was well run and clearly knew their audience.
The only negative points I would mention were that the travel documents were not initially uploaded onto the website and it took me to call Red Seven to chase up before they were updated.
All in all thought, the price was very competitive and everyone had a great time
everything was as described and went smoothly, the quad biking was ace! The only grumble is with the karting, when booking I specifically stated we wanted a gp event but when we got there we were told we only had 3x 10 minute sessions which narked everyone a bit but some of us were too hungover to care.
We had such a fantastic weekend in Marbella, from the airport transfer to the hotel and activities we arranged beforehand the entire weekend was brilliant.
The staff in the bars / clubs you recommended were extremely friendly and couldnt do enough for us, they gave us so many free drinks and champagne we could hardly keep up!
The hotel/apartments were in a prime location and were suberb for 3 people to share with a mini kitchen and fridge and the bonus of a pool was great too.
Redseven even arranged seperate transfers for various people arriving at different times throughout the weekend.
Once RedSeven had your money from you the service went down hill and the whole weekend was a real let down. None of the party was impressed and no one would ever use this service again.
Me and my huband have used Red7 many times now booking hens and stags after ours was booked through them. Very helpful and any concerns you have they get back to you with 48 hours. The online booking makes it very easy to manage and contact your party members.
Used Redseven for my Stag do last year in Newcastle so when i was asked to organise my best man's weekend i enquired straight away. Once i knew all of the details i explained what we wanted and basically they orgainsed it all for me and all i had to do was get the lads to pay up online. We all went to Edinburgh where we stayed in a 5* hostel (perfect for a Stag Do), got free entry into clubs and the two nights and also Quad biking (awesome) in the day
I also got a great price as we had used Redseven for my stag
Definitely recommend using this company
Great apartments, clean and spacious!...pole dancing lesson was hillarious and we didn't stop laughing from start to finish! Would definitely recommend booking through Redseven - its fast, convenient, helpful advisors, great price! Huge amount of fun had by all! Thank you very much!!
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