Resorthoppa.com reviews

Abysmal customer service

booked a transfer from Dalaman to Oranihye with resort hoppa who sent us confirmation for Sarpendon Travel. on arrival late at night the local Campania said they didn't do transfers to our destination and blamed resorthoppa. Eventually we were transferred but by the time we arrived the hotel was locked up and we ended up sleeping on benches. Tried contacting resorthoppa the next morning by email, 9 days later soon no response, currently considering small claims court action.

No complaints whatsoever

Arrived at Palma Airport - found the desk and within 10 minutes we and another couple were on our way to the hotel. The journey was about 1 hour which we knew about. We had no delays. The day before we were due to go home again i telephoned resorthoppa and they told us the pick up time for our hotel . They were on time and the driver informed us that we would have to swop cars at about 2 kms as he had been working all night and needed sleep (which was fair enough). We waited about 5 mins for the connecting car and away we went to palma airport. I must say we had no problems whatsoever.

Awful customer service

Booked online and the confirmation email didn't come through. Took over a week for someone to sort out the day before departure! Arrival at Dalaman was ok, there were only 6 of us travelling seeing as it was out if season in April. Did the usual stop off at some tacky transport cafe for a 'comfort break'. Got into the resort and the driver who spoke very little English asked us where are accommodation was! Luckily we had been there before and we ended up giving him directions.
Confirming the pick up online was useless, the time was not posted in the timescales advised. Tried emailing, but got no reply. Eventually time was posted earlier the same day. Waited and waited, phoned the emergency number, only to be asked for directions! Then they said it would be half an hour. The driver had clearly not left yet. When we were eventually picked up an hour late, we were shuttled to Marmaris where the driver drive around several back streets looking for another minibus, where we had to get off ours and change to the other. We were greeted by a bus load of unhappy passengers who had also been waiting an hour to be picked up. The driver then asked us what time our flight was! He should have known this! When he realised how late it was, he thankfully put his foot down and drive directly to the airport without stopping at the tacky transport cafe!
I suppose you get what you pay for, but next time we'll be giving this company a miss!

Resorthoppa will not be used again by me

Girona to Costa Brava (Santa Susanna) took 2 hours and 20 minutes......no joke!!
The first Spaniard we spoke to was the coach driver, who was moody, grumpy and rude, not a good first impression.
We got on the coach (yes a coach) at 9.45 p.m. and sat there until 10.25....grrrrrr this is my holiday time, thank-you Mr Coach Driver for telling me to go and have a smoke, but I don't smoke I just want to get going thank-you!!
The return journey was 1 hour 10 minutes, hence my rating of 2 stars but I really didn't appreciate the journey into my resort and being told it would take about 40 minutes when it clearly didn't.............

TERRIBLE SERVICE – WILL NEVER USE AGAIN

I booked a transfer from Disneyland Paris to CDG for a group including 2 small children, after checking Resorthoppa on a review site on which the pages I looked at had only one bad review (not for Paris). Resorthoppa arranged the transfer with Autocar Majesty. When booking I provided the flight time, but the confirmation email/voucher gave this as the pickup time from the resort. I emailed Resorthoppa to query this and to request 2 child seats. The reply simply said Resorthoppa assured me we would be picked up in time to catch our flight, but did not give a pickup time. It also said that only one child seat could be provided. I emailed to query this and received an acknowledgement saying Resorthoppa would reply within 72 hours. They did not reply.
I phoned Resorthoppa a week before the transfer was needed and was told they would contact Autocar Majesty to get a pickup time and confirm car seats would be provided, and would let me know the result. Resorthoppa sent me an email confirming this promise, but did not come back to me.
The voucher strongly emphasises the need to contact Autocar Majesty at least 24 hours to reconfirm the pickup time and gives two numbers, one for reconfirmation and the other for emergency contact. Resorthoppa also gives a number at its own office to confirm pickup time and says that the pickup time can be obtained via its website. This is all baloney.
Two days before our return I phoned Autocar Majesty’s reconfirmation number 15 (FIFTEEN) times during the stated hours – each time I got a recorded message saying (in English) that the reconfirmation line was not available “for the moment”. This was followed by a French voice telling me the line did not allow messages to be left.
I called the emergency contact number twice – this also took me to a recorded message telling me to call back later.
I phoned Resorthoppa 8 times before I got a reply. The member of staff said she would email Autocar Majesty and come back to me. I said I needed an answer that day and asked what she would do if they didn’t reply. She then said she’d make sure she got through and would borrow someone’s mobile if necessary. Before I was able to ask what she meant, she said that Autocar Majesty “sometimes don’t answer our calls”, but that they could always pick up a mobile. If their own provider ignores phone calls from them, why on earth are they still using them?
Resorthoppa did not call me back.
The day before the flight (less than 24 hours before we needed to be picked up), I phoned the Resorthoppa number on which it is supposed to be possible to find out a pickup time. This gave out a recorded message saying that pickup times could only be provided in resort and that I should follow the instructions on the voucher!
I logged onto Resorthoppa’s website and entered details to get the pickup time. This was shown as “N/A”.
I called Autocar Majesty’s reconfirmation number 7 times and its emergency number twice. I got the same messages as the day before.
I phoned Resorthoppa and spoke to a member of staff who actually tried to resolve the problem. She phoned Autocar Majesty (supposedly on the emergency number) and, miraculously, got a reply within a couple of minutes. They had said they would pick us up two hours before our flight time (not check-in). I had to say this was too late, so she contacted them again. This time they offered an acceptable time.
You can probably appreciate that by now I had grave doubts about Autocar Majesty turning up, so I had to draw out additional Euros in case I had to us another way of reaching the airport.
In the end the vehicle turned up, only 5 minutes late and got us to the airport in time. THERE WERE NO CHILD SEATS THOUGH! The driver was very smart and polite and drove smoothly and safely. It’s such a shame he was let down by poor management and rubbish communication.
Sorting this out has cost me more than £8 in phone calls and the cost of withdrawing cash I didn’t need, not to mention the stress and inconvenience. A day and a half of our visit were overshadowed by this.
Having looked at other review sites it is clear that Resorthoppa/Autocar Majesty have a very poor reputation in relation to transfers to/from Disney, with numerous complaints about unanswered phone calls and failure to provide child seats.
I will never use Resorthoppa again and will certainly read much further through review sites before booking this type of service.

Great Service

On collecting our baggage at Heraklion Airport we easily found the resort hoppa desk. We were then guided to our coach which we shared with one other couple. Driver was friendly and helpful and got us to resort in good time. On returning we had to call a couple of times in order to get pick up time as schedule was not completed but coach arrived bang on time and once again we shared a whole coach with a different couple on the way back to the airport. The driver dropped us off at the right terminal and we were off, bang on time.

Awful!!!! Do not use!!!

We booked resort hoopa airport transfer for our holiday in Turkey. They were the transfer choice for Lowcostholidays.com and I didn't know it was with them until I had booked it. When we arrived at the airport and had collected our luggage we had to wait 45 minutes out on the Tarmac with 3 drivers and about 20 other travellers, none of the drivers spoke english or seemed to be organised. Once we had our allocated driver we were instructed to the mini bus where we ended up waiting a further 20 minutes for another customer who I presume had a later flight. The driver did not tell us this and he did not switch on the air conditioning.

When we finally got going in "laid back Larry's" mini bus we proceeded to cruise down the high way at about 40 miles an hour, after about an hour when I finally thought we were near the resort (we had been to same resort last near so aware of average driving time) we pulled over at a roadside shop for him to have a tea and smoke! Again no explanation in any language was given. Finally another hour of travelling and 4drops later we made it to our hotel, needless to say we did not tip him which he didn't seem overly happy about.

On the second to last day we did as instructed and went online to find out what time out pick was and all it says is Pick up time N/A (it still says this now and we are at the airport!) we tried to call the number given on our paperwork, eventually getting through to someone, who quickly transferred us to a number that rang out for 5 minutes and then someone cut us off! We have spoke to the hotel to make sure the times aren't printed anywhere but they couldn't help us either. We gave up and ended up paying £60 for a taxi back to the airport!! Please do not use them!!

Unacceptable behaviour, customer service at its worst!

We booked a trip to Majorca and had our normal luggage plus a bike bag. On their website they state that you have to inform them about sports luggage as this -understandably- needs extra room. During the booking process there was no option to add this therefore I sent them an email straight afterwards informing them about our extra luggage and asking how to pay the extra costs for this. Weirdly there was no contact phone number for them hence the email. I got an automated reply that they would be in contact within 24 hours which they never did. I sent another email a few days later with the same result so we had no other option as to travel and hope for the best.

Upon arrival in Palma we were told by the local agent who does the transfer that he couldn't take us as the bike bag wasn't booked in. Apparently this happens with Resorthoppa all the time and they constantly have to send angry customers away, but due to limited space on the vehicle there was nothing they could do. We had to hire a private taxi then and spent 93 Euros for it!

For the transport back I - again - tried to get in touch with Resorthoppa, without luck. Finally we gave up and booked a shuttle ourselves via our hotel which was only slightly more expensive but everything went well. We will now try to claim back the £22 we spent for Resorthoppa plus the taxi costs, even though I have little hope we will actually manage it.

All I can recommend is NEVER to use Resorthoppa, or definitely not when you have more than your regular luggage.

Terrible service even before travelling

Absolutely couldn't care less attitude, even if they are cheaper dont use them.

pickup

I visited Gran Canaria last week and for the second time there was no person with any clip board that we could head to.
When using Resort hopper last year I had to phone the office number and eventually a guy turned up, this time after looking (along with other passengers on our flight), a local person told my wife we should be standing outside the terminal because thats where the rep would be and sure enough he was, but with nothing that would associate him as our pick up, everyone was a bit bemused.
The journey to the resort from the airport was first class, very smooth, but on our return the driver went to his last pickup point (max. 4 stops ) and diappeared at an apartment block in Peurto Rico when the customer never showed, the street was sigle carriageway and there were a couple of buses being blocked by our mini- bus, eventually the driver returned (no passengers), funnily enough this happened at exactly the same apartments last year. Our onward journey to the airport was fine.
I think the service when working is very good but these couple events just take the edge of a very good service (especially the Clipboard at the airport)
Finally I intend to use the service if/when I return next year and hope to be giving a 10 to your rating.

3rd time lucky? Not in this case.

I have used this company 3 times as they were cheap but that is the only thing that is good about it. On 1 occasion I booked a transfer which should only take around 25 minutes instead it took 1 hour 30 minutes. On the 2nd occasion I booked a transfer which guaranteed me a maximum of 4 drop offs to destination but I waited 1 hour for my transfer to arrive, the 3rd occasion again I booked the maximum of 4 drop offs but when I got to the arrivals desk no one seemed to know anything about my transfer and again I waited 40 minutes to be then directed to a full coach of people who were all waiting to leave, the driver shouted hallelujah and I was made to feel like it was me that had let everyone down.
On all occasions no one has ever picked up the phone to re-confirm my pickup.
I will not be using this company again.

NO waiting about!!!

Arrived at Ibiza airport on time. There were ten people in our party.I had booked Resorthoppa at home on the internet. We went straight outside to find our pick up to our resort. We Found it very easily and it was there waiting for us. It was a very comfortable bus and arrived at our resort in the time it stated.
The day before we were due to go home I asked the reception desk to find out what time we would be getting picked up but they could not get any reply. They tried again a few hours later but still no answer. They tried the next morning at 9am but still no answer. I found my paper work I had printed off at home and noticed an email address
to go to to find out the pick up time. The receptionist was only to willing to let me use her computer to go to the web site to find the times, The website was easy to find and the time was clearly stated but I think it would have been so much quicker if they could have rung the hotel with the pick up time rather than having to use the internet.
The pick up was on time and once again the bus was very comfortable and the driver was very helpful. Would recommend and use this company again.

Resorthopped from plane to coach to place of stay..

Everything very smooth. Found desk easily in Faro. Paperwork sorted in a minute and led to minibus with less than 5 min. wait. Picked up within 2 mins of given time for return journey. That was longer but still well in time for desk. Wouldn't hesitate to book with them again after this second time of excellent service.
J.Ingman

DON'T USE...THEY ARE CHEAPER FOR A REASON!!!!

Just got back from Disney Paris with 2 young kids, we thought we would make things easier for everyone by sorting out a private taxi via Resort Hoppa. No one answers the phone at their office when you want to confirm a return taxi. Both times they were at least 30 minutes late, we nearly missed our flight. They just basically lie to you..!!!

Paul O'Connor found this review useful

Flawless transfers from Tenerife south to Peurto de la Cruz

We booked with resorthoppa with reservations as this was the first that we'd booked our family vacation fully from the internet the entire experience , only due to the lack of tangible, tactile to see tickets etc or the thought of having a representative on site with only a piece of paper as proof.

We saved nearly £50 from the operator of the holiday using resorthoppa and got the same service, there was no problem with the return journey, we got the hotel to ring the confirmation hotline and we received a confirmation fax to with the details of the pickup and and driver even confirmed our surnames to confirm with the door to door service.
In a word I was impressed from booking from our front room laptop to receiving the service in the resort was flawless. Many thanks Resorthoppa x our trip was memorable for all the right reasons

***** PLEASE AVOID, THEY DONT PICK UP THE PHONE AND ARE CHEAP FOR A REASON *****

Please do not use this company if you are thinking of booking transfers. We went to France and were given two telephone numbers to call, one is the Reconfirmation Number and one is the Resort Office & Emergency Contact Number. We followed the instructioned on the email and tried calling them to confirm our pick up the next day. We tried calling both phone numbers on 4 different occasions throughout the day and each time we were greated with a message saying they were unavailable at present. As a result we were unable to confirm the booking so did not know how or if we would get picked up for the return trip to the airport. We had to make phone calls back to the UK to see if any alternative transport could be found, by calling home to see if other transfers were available and also to Holiday Taxis (unfortunately they were fully booked). I am currently waiting to see how much these calls have cost me. This put an unneccessary stress on the holiday as we did not know how we would get back to the airport or how much this would cost so we had to be really careful about how much money we could spend on food and enjoying ourselves for the rest of the holiday as we now needed to spend this money on getting transport to the airport despite already having prepaid for the transfers before travelling. We were later advised that a nearby train station could take us to the airport. Having no confirmation of our transfers we had no choice but to spend our money on a train journey to get us to the airport. We were unable to phone the day of the flight as well as they only opened at 10am and we needed to be at the airport for the flight which departed at 12:15pm.

So please, please avoid using this company. If you are looking for stress amd spending extra money you shouldnt have to, I couldn't recommend them enough.

Used more than once highly satisfied.

Used resorthoppa private transfer in Fuertaventura March 2013, slight delay in arriving but made up for it by being taken in a very nice Audi,would reccommend to anyone.

Arrogant and useless

Used in Benidorm last October and left at resort because the driver decided to leave early, ending in a 30 euro bill to meet them at the next hotel. Sent in a complaint email to their customer services 3 times without them even bothering to acknowledge me!
Needless to say, we wont be wanting their services again.....!

Paul O'Connor found this review useful

dont use

3&half hour transfer kept waiting in the airport 2hours before leaving never use this company

Paul O'Connor found this review useful

Left waiting !

We found great difficulty in contacting Resorthopper in Sharm el Sheik to confirm our return ( pre-paid) booking. They would not answer their telephone most of the time and did not respond to e-mail. They were supposed to send a confirmation pick-up time to the hotel but this never arrived. On the morning of our departure we did manage to speak and Resorthopper advised that they would pick us up at 14:00hrs.and their paperwork advised to be in the hotel lobby 10 minutes beforehand. We were there some half-hour before. No collection was mad although we waited until just before 15:00 hours. We were so anxious not to miss our flight book-in limits that we took a private taxi ( and of course paid again ).
If a company is unreliable they are not worth using and I would advise against doing so. Make your own arrangements via the net.

Excellent service in Prague

Would definitely use these again. As I walked out of arrivals, the driver was waiting. Straight to hotel within 20 minutes. Different driver picked us up at exactly the time the other driver said. Car was a bit dirty on the outside but the all the vehicles in Prague were dirty. Must've been the time if year. On a positive, the car was spotless inside and smelled nice. Worth the extra few quid so you don't end up on a bus for an hour dropping off at loads of hotels. Excellent value for money

Four hours without drink of utilities, unacceptable

Our booking stated 1 hour 15 minutes approximately, for our transfer to Agios Nikalaos from Heraklion. From boarding the coach to arriving at the resort it was 4 hours. The Person meeting us at our accommodation had given us up and gone home. We had been travelling since 3.pm the previous day with 2 children age 3 and 5 years. Our confirmation of booking states 'they will be responsible for your smooth and efficient transportation from and to the airport; we guarantee you will be arriving at your destination on time' We did not risk the transfer back, and took the local bus instead. However | know of others who took the transfer back to the airport, the journey again took longer than expected and they had to rush at the airport.

We contacted Resorthoppa only to be told the time quoted was only and estimate. I contacted them further, several times, requesting their ABTA number, but never received a reply. I have since contacted ABTA who tell me the company are not a member. I have taken advise from trading standards and have written to Resorthoppa again requesting a reply within 14 days. WE WILL NEVER USE THIS COMPANY AGAIN.

Never use this company if you want service

We arrived in Madrid airport and followed the instructions to the Resort Hoppa desk for our pre-paid booking. Despite their conditions of a maximum 30 minutes delay we were told the driver would be 40 minutes so go to the cafe by the desk and he will fetch you. 45 minute later nobody arrived so we went back to the desk to be told that she was unable to contact the driver. This was now one hour after we'd arrived. On asking when the diver would arrive we were told she had no idea as she couldn't contact him.I told her therefore I had no choic ebut to take a taxi. These events were reported the following day to Resort Hoppa but apart from a note saying they were looking into it and would get back wiuthin 28 days (which they havent) I have heard nothing. They are completely useless and I would advise agaainst anyone ever using them

No complaints

Driver very helpful and friendly
On time to pick up and driver waiting at the airport on our return.
This is the first time we have used resorthopper, we will use them again.

bus late on arrival but early on return, no complaints at busy time

on arrival at desk i was informed bus was running a little late due to the weather and was advised to grab a coffee and as soon as the bus had arrived they would come and get our party, never had chance to get drink as the driver came and located us after about 10 minutes. on way back to airport driver was there a good 45 minutes early and since we had already checked out this was a pleasant surprise, driver helped with luggage and was a pleasure to deal with. i have used resorthoppa in the past and never had cause for complaint and this time was no different even with the ten minute delay on arrival.

No driver despite pre-booking

Pre booked a car using resort hoppa from Barajas airport on the 18th January. Arrived on time, only to be told there was no driver available. The customer service was awful, they offered no help, alternative transport or a refund. This was despite us traveling with young children.

I have subsequently had no response to my emails with regards a refund, as was forced to get 2 taxis. I have contacted my credit card provider for a refund

I would not recommend this company. at all.

Good hoppa

Found transfer to resort very punctual, both ways and bus was very clean and comfortable. Driver pleasant and helpful in removing luggage.
Good value for money compared to others would definately use again

10/10

we use your company every time we go on holiday,very reliable,driver always loads and unloads suitcases,and we have never ever been late.Cannot fault this company

NOT THE VEHICLE WE BOOKED AND PAID FOR NO RESPONSE TO EMAILS!!

I had used Resorthoppa on a previous holiday and was satisfied with the transfer which prompted me to use them again on a transfer from Lisbon airport. On arrival at the airport we were told that the transfer was to be made with a saloon car instead of the small mini bus we had booked and paid for. The driver carried out the transfer but was none to happy to squeeze our bag and golf bags into his car. On return I contacted Resorthoppa several times by email and as yet still not had a response from them as regards a refund. Needless to say we will not be booking with them again or recommending them.

Garbage Company don't use.

We booked a return trip in July we paid for a minibus but ended up on a coach which arrived late. We also booked a mini bus in October you would think we had learnt a lesson, but gave them the benefit of trying again.Big Mistake we booked and asked for a car seat for our granddaughter 9 months old took for ever at the airport till they found someone who had one, again they were going to drop us off at the main road no way. For return journey they didn't even turn up they went to the wrong hotel, they have not answered emails we sent asking for a refund for the return trip as we had to pay for a taxi or we would have been stuck. This seems to be the way they treat customers all interest lost when they have your money. Then treat you like rubbish, 1st class rubbish company don,t use.

biggest rip off never will i use or recommend this company again

i paid for the speedy shuttle when i was in lanzarote in november this year, went to the airport desk, told to get on a coach, mini bus broke!!!!!!!!!! which was full.. dumped on the main road and told to go to walk to where i was staying...sent a email complaining bout this.. recieved a text 48 hours before my return trip home, pick up at apartment... what a joke 4-30 AM coach arrives on the main road...again full...i know of 3 elderly couples who had the same problems as i did with this company..i have had knee surgery which is why i opted to use the mini bus......2 more emails have been sent complaining ....no answer to any of them...i want my money back please...

Didnt turn up for return to airport!

Have only used ResortHoppa once and im reluctant to do so again as they didnt turn up for our return to the airport in Fuertaventura. Continually phoned them from the front door of hotel, no one answered and ended up sharing a taxi with someone to make sure we caught our flight. They emailed me a review form when i returned asking about our service to which i complained. They didnt reply!

Avoid at all cost

Appauling service couldn't get hold of their agent doing the transfer, when I did they hung up on me. Emailed their support team with the problem and got a response saying what is the problem having detailed the problem in the original email. Got no response to this and when I arrived there was no one to do the pickup stood in baking sunshine being harrassed by multiple taxi drivers. Eventually had to change a pile of pound coins for a taxi driver to notes and he got hold of the transfer agent and he was told to take me. However this was supposed to be a private transfer and the driver took another passanger as well. Emailed Resort Hoppa support again to try and sort out the issue and get the return transfer sorted but over a week later and still haven't got a reply. Eventually got the hotel to sort out the transfer back but this is a painful expeience and I didn't get what I paid for. I would never use them again nor should you, I wish I'd searched out their reviews before booking.

DO NOT USE!!!

Well firstly on arrival in France my transfer never actually turned up at the airport! I rang all numbers listed on my booking confirmation and received no answer which resulted in us paying 100Euros in taxi fare to the hotel. The next day we rang the transfer company who told us we should have been given different information on the pick up off Resort Hoppa (which we didn't receive). He then told us he would email Resort Hoppa and tell them we need to be refunded.

On returning home I rang Resort Hoppa to complain and ask for a refund and they told me to email their customer services (who you can't contact via phone). I have since emailed and phones numerous times and been told that it will be delt with shortly. They have even used excuses such as 'our customer services team has just moved from Spain to England so things are taking a bit longer', which was a lie because in the phone call prior to that the woman said customer services were in the next room to her!!

I wrote the complaint in mid October and still have received NOTHING back now!! Do not use the company unless you want to be stranded at an airport and waste your money!!!

Scam artists

Service itself was functional - it got me to and from required destinations. But I paid for upgraded service - paying nearly double the standard service amount to avoid queues and multiple drops - but we received only standard service. So I complained using their requested procedure - and have heard nothing. Have followed up a few times with absolutely zero response - not even an acknowledgement. They've got my money so why should they care. Would not use again.

outwa good service inward bound. Return to the airport was OK if you don't mind them being very late on pick up

Really good on outwardbound service,
Note that the pick up was 20 minutes after the stated time (and we were the only passengers) on the return journey.

Would use them to go to an appartment but wouldn't use them if you've a flight to catch

Awful - Deal with this Company at your peril!!

Booked Private Hire 3 times and always received Group Shuttle Service but charged the higher rate.Letters of Complaint sent in september when they were contacting their Overseas Manager responsible for Malta but 10 weeks later still no reply.Apparently Liz Miller the Customer Service Executive is dealing with it personally so if you get correspondence from her dont hold your breath !!

excellent service, despite late arrival of plane

We would recommend Resort Hoppa, our plane was diverted due to fog, we were therefore 2 hours late into Krakow, the driver was not there to meet us as he had other passengers in the same situation, but a quixck phone call from another driver meant he arrived about 5 minutes later.
The return journey, a different driver was sent , he changed the time to get us to the airport earlier which we hadn't wanted to do and spoke no English, but he dropped us off in good time and waited patiently whilst we collected our cases. I would use this company again as there was no hassle at all.

unreliable and unresponsive

Like many other complainants on your site,I have not received any response to e-mails,regestered letter and been fobbed off by their admin during 7 phone calls regarding being unable to make arragement for a time and place of pick-up in Lagos on 13 oct.due to all their phone lines being blocked or engaged.They have not returned my return fare or reimbursed me for the taxi fare of 87.50 Euro.I have used Resorthoppa before but never again-there are other operators.

Clare Lowry found this review useful

NO PROBLEMS

arrived Tunisia Enfidha airport as specified rep was waiting with name board, very friendly and chatty. Found the rest of his guests efficiently and once done we were on our way. Drive was smooth and unporoblematic. Dropped off at hotel as requested and bags carried in.
On return rang the number on paperwork as requested was given a pick up time, bus was 10 mins late but clearly says this can happen on paperwork so not a problem. again drive to airport smooth and rep chatty and friendly. overall great value for money and will def use again