Having had a major operation and been given the go ahead to go on holiday. We then had to curtail our holiday and get back to hospital in an emergency. We had to leave the boat where it was and call Richardsons to explain the situation, They couldn't have been more helpful and understanding and a curtailment payment was made with no problem. We look forward to having a complete holiday with you in the future!
I cant praise Richardson's highly enough, from the website to the first call and all the way through my holiday they were extremely polite and friendly. They helped me choose the right boat for me and my daughter, gave me ideas of where to visit and nothing was too much trouble for them. It was my first time taking a boat out but the staff were very helpful and made sure i was fully aware of the handling of the boat. From the minute I set off I was in my element. I will be back with them next year and quite possibly the year after.
The boat was ready and waiting and, with a quick check in process, we were off that afternoon for a great relaxing week away. The whole family, including the dog, enjoyed themselves floating round the broads, visiting pubs, beaches, and the Norfolk countryside.
Such a friendly staff - even those who weren't dealing with us greeted us cheerfully! Everything was clear, no question was too silly. The boat was immaculate and the instruction thorough. We thoroughly enjoyed our short break, and were particularly pleased to have rented (very cheaply) a rowing dinghy to tow along - pottering around in that at dusk and dawn was so peaceful.
Starting with first nice mail contact after booking, every request was accepted gently. We took over a perfect equipped boat in good condition. Hat a good instruction. Everything was very clean. Every transaction was very uncomplicated. We enjoyed our holiday with Richardson´s Boating very much and will return soon. Stern on mooring should be trained during the instructions.
We were suprised how much space we had on board a traditional boat which handled well and gave us every comfort. Everything was clean and working.
The boatyard staff were very friendly and gave us every assistance when we did need a bit of help.
A peaceful and tranquil, slow pace holiday, relaxing and stress free from the hectic lives we have today, limited wifi and 3G to keep in with the quiet tranquil environment,, but always the chance to make catch up at regular refreshment stops (a pub at each stop lol) the boat was adequate for our needs, no fancy accommodation but suitable for kids. Was between a camping and caravanning type of holiday . The kids loved the challenges of mooring up and helping with securing the boat, fishing freely and always getting a catch, the ice cream boat, play areas, great walks and the wildlife. Mum and dad enjoyed the peacefulness and plenty of laughs with the challenge of reversing a boat lol. Would recommend it to all to give it a go. Not sure if the weather was bad that it would have been the same experience. Some places could be doing with more entertainment or activities for families. The type of holiday to bond with each other and can create your own fun and entertainment. Next time i would try a fancier boat and maybe even a couples holiday.
Staff were really good, helpful, polite and accommodating. Boat itself was well looked after, and we had no issues at all. I recommend Richardson's to anyone. I believe it was value for money too. We had a 6 birth which could get through potter Heigham bridge with pilot help. Excellent holiday.
Just come from a week on the Norfolk broads, one of the best holidays I have had, up there with going to Australia. So peaceful and beautiful.
Can not believe I have never done this before.
You get full rain of what you want to do and where to go and the people you meet are so friendly.
This must be one of the only places in England that is old school true England
I will be back!!!!
The main advantahe of the boat we had was the quiet cruising. It was also good that it had plenty of single beds for the party we had. It did brakdown once when the rudder cable broke but it was quickly responded and repaired. The boatyard really need to something about the geese though as the poo makes the place look a mess.
My cousin and I and the dogs came too had a lovely short break on the Broads on a boat hire from Richardsons. I was expecting the chap who showed us around the boat and how to drive it to be condescending as my cousin is 59 and I am 63. Not a bit of it he was friendly and patient.
The boat, although one of the cheaper models was very adequate and well maintained.
The boat was perfect for we two and the weather was fabulous. Everybody you meet on the Broads is friendly and helpful and the Norfolk beer is the best!
The only bad thing was the telly didn't work, maybe that was a good thing!
Clean boat "Moon Adventure", it was very well appointed with a lovely welcome back all local produce, helpful and friendly staff (except for one grumpy woman....who was a bit rude, but I suppose you always get one, dont you) everyone else was so nice. Perfect for our small family....easy to book although the operator forgot to put on the booking sheet we had a toddler so needed the bed made up accordingly......I couldnt recommend this holiday more....the sun even shone for us!
This year was the sixth time we have chosen Richardson's for our cruising the Broads, because they offer a complete and efficient service we have come to trust and their boats are maintained to a high standard, handover is quick, efficient and helpful. Vehicle parking is plentiful and the site is secure at night .
extremely friendly and helpful staff at start and end.
overall we had a positive experience but there were a few minor points that should be ironed out; this is not an inexpensive holiday and as such one expects everything to work.
- side curtains for main cabin were incorrect i.e they did not match up with the curtain for the front window (two sides the same)
- the front cabin should have a blackout blind above the skylight
- the gas pressure was extremely low and the oven did not seem to work (I appreciate we could have called to sort this out and not a huge deal for us)
- runners for the canopy need oiling as effectively they were not turning when opened and closed
We have used Horizoncraft at Acle for many years - always delightful and helpful people. Blue Horizon was an excellent craft and was low enough in the water to enable us to reach Coltishall, our favorite pub and fishing spot. Perfect weather was a bonus!
I really enjoyed our time on the broads, we had lovely weather and it's a beautiful place. We were disappointed that's our boat was very tall and we could not get under any bridges so limited to where we could visit.
We loved our weekend but it was very expensive so would be limited to do it again soon
AS EVER, THE BOAT WAS CLEAN AND READY FOR US. WEATHER WAS FANTASTIC AND CAN'T WAIT TO RETURN.
DID HAVE A PROBLEM WITH THE TV, BUT RETURNED TO STALHAM FOLLOWING DAY AND IT WAS RESOLVED WITHIN AN HOUR
My family and I were welcomed at the boat yard by friendly, efficient staff on arrival and received very helpful information and comprehensive tour of the boat followed by a boat handling lesson. The weather was cold (Easter) but with the heating on in the boat we were fairly warm. We knew the forecast was for cold weather so we went prepared with plenty of warm clothes, but we were offered the option of doubling up on our bedding in order to keep warm at night. All necessary facilities were provided on the boat.....tv, radio, cooking facilities, fridge, etc. We did a good tour of the northern part of the broads and by keeping to the speed limits we only used £27 of fuel! We found good free moorings. All in all, we had a memorable holiday. Thank you Richardsons.
A small group holidayed with you for a hen weekend, we were worried regarding driving the boat and mooring up and things, however the induction was excellent and we were asked if we required a re run to make sure we were confident with the handling of the boat. the boat was very clean and tidy and was very homely. cannot wait to be able to come on the broads again, the experience was great and the views were beautiful along with the nice weather we had.
I would highly recommend this to anyone as we all thoroughly enjoyed this little trip
Very efficient company with a good customer service. Staff were pleasant and helpful and dealt with us arriving and leaving in a pleasant and efficient manner. Southern Horizon boats are fairly basic but were clean and everything functioned well. Our only concerrns were more to do with the unruly and sometimes downright rude younger element we met out on the rivers who can make life unpleasant on occasion. That said it did not spoil our overall enjoyment and many of the Broads people we met could not have been more pleasant and helpful. I would not hesitate to recommend Richardson's to family and friends and would use this company again if we return to the Broads in the future.
We booked a boat for six people with Richardsons, but had to pick up our sixth member halfway through the holiday - the people at the Stalham Boat Yard were really helpful and informative and gave us advice about where best to meet our friend - along with some helpful advice about how best to enjoy our trip round the broads. The boat was excellent and more than met our needs. Would definitely recommend this to others, and am already planning the next visit. We all loved the relaxed attitude of the staff, and the relaxing nature of the broads in general! Brilliant holiday.
We spent a lovely short break with family. Our boat was a tiny-little cruiser, like a 'hobbit-house', but very organised and basically comfortable. The staff was knd and helpfull, so we can't wait to come back.
Our holiday was to have run from 14 to 24 May. Barbara and I were deeply disappointed
to find that on arrival at the boatyard, the boat we had booked was unavailable as it
was undergoing repair. We have always liked and chosen the DAINTY/LITTLE/PETITE/CAPRI/MERMAID/CAPRI style of craft.
We can't understand why we were not informed prior to leaving our home (285 miles away)
that our boat was not available. We could then have either cancelled our holiday or rearranged it for different dates.
The choice of upgraded boats was not to our satisfaction and we ended our holiday
The Norfolk Broads are such a relaxing place to take a break. Everywhere you go you're made to feel welcome and most places are kiddie and dog friendly.
We chose Richardsons again as they continue to provide a very good service. The staff are knowledgable and very helpful. They have well presented and very reliable boats with great tuition to get you on your way.
Richardsons were a helpful and professional team from start to finish.Full tuition and a complete safety guide was given before being let loose.The man giving the tuition was patient and informative,and we never felt rushed.A full refund of unused fuel was returned to us when we returned the boat.As with all boating holidays,it is basically a caravan on water.If you expect any more than that,you will be disappointed.The only negative thing about the holiday was mooring.It was impossible to moor on too many occasions.Everywhere said Private Mooring Only.This became a problem when we needed to moor and find somewhere to eat.It is a good idea to make sure you have food and drink on board, just in case you cannot moor in a place with any facilities.In summary,Richardsons was a good choice with regards to efficiency,friendliness,helpful staff,honesty over fuel consumption,facilities on board the boat and cleanliness.
We had a great week on the Norfolk Broads, our boat was roomy - big enough for four adults and an excited labrador! And really easy to drive and moor up.
Everybody we met were friendly and helpful, such as the moorings at Great Yarmouth and Norwich.
A lovely, relaxing way to spend a week.
We were thoroughly impressed by the whole experience - helpful and professional staff, nothing was too much trouble, they took us through how to operate the boat until we felt confident. They have good advice about where to go. The boat was comfortable and clean.
We loved every second of our boating holiday and can't wait to do it again soon and we have recommended Richardsons to all of our friends and will continue to do so.
Very good service on arrival and departure. Our boat was very comfortable and easy to drive although the engine was always rather difficult to start. However, when called the engineers came out right away. The loyalty scheme is a great idea and I will be using it to come back asap. I can't wait!
We were so very lucky with the weather on our Richardson's Broads holiday - the week before the last May Bank holiday 2013 - cold though dry!!! And on our last day we sailed along with the roof down!! Initially we had a slight problem in that the heating was not working - a call to Richardson's and their engineer was soon with us and problem solved! We were a three generation family of four adults and two children looking for a relaxing, wild life watching holiday with the opportunity of sampling local hostelries, which we had and did and we all thoroughly enjoyed our experience.
We thought the boat was well kitted out. We had a very enjoyable holiday. The main improvement for any of the last holidays we had (which have not been for 3 or 4 years) was your arrivals and departures procedure at the boatyard which was much improved and so much slicker. We were really pleased to be off within 30 mins of arriving at the boatyard
We felt as though we were royalty as we cruised along the Broads, getting many admiring glances from fellow boaters. The Broadsman5 has to be the best boat that we have hired so far. From the extra space in the bedrooms and bathrooms to the ease of handling when mooring. The only downside was the reflection on the windscreen from the dash board, although we were informed that future models would be Black in color to prevent this. We had a fabulous holiday and cannot wait to go back again. Richardsons were very helpful and informative and made us feel very welcome.
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