Rocket Aquatics reviews

Rocket Aquatics reviews

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Put off by reviews at first but glad I ordered.

Looked all over the net for my Juwel Rio 400 with cabinet, most sites didn't even come
Close to price even without the cabinet, I was about to order direct from Germany but came across rocketaquatics, read very mixed reviews and was slightly worried after ordering but luckily everything came intact, only 1 guy delivered the item it was massive and really heavy so really should have been a 2 man delivery. The thing that really annoyed me was although not directly the fault of the website but the manufacturer (even though the business should have confirmed) was the gravel that came with it said it was pH neutral, I filled up my tank with expensive plant substrate and then filled with gravel, added my mature filter and 2 XL German Ram died the next day, ammonia etc was fine, pH WAS 6.5 I tested it after the deaths to find it was over 8ph! Dorset pea gravel is NOT pH neutral, I had to take out all the gravel and replace with black gravel, whilst I was doing this my filter was switched off and ended up killing the beneficial bacteria, killing a 2+year matured filter, now I have to go through the whole cycling again, with expensive fish and no suitable hospital tank (no seeded/seedable media left)! The actual service and main product was fine so don't hesitate to order but just don't use the Gravel if you need low ph, also the poster it came with was 4ft, (not the right size for the tank) but I don't need it anyway but yh...
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Terrible customer service!

Ordered a Komodo Adult Corn Snake Advanced Kit from Rocket Aquatics on the 18th feb with a 2-3 day estimated delivery and money was promptly taken from my account the day after on the 19th feb. After waiting a little over a week I decided to ring them on 27th feb and enquire when my items would be delivered to which I was told "someone should have been in touch to let you know there has been a couple of missing items due to a warehouse move and therefore your items have not been dispatched". After spending £164.49 in the first place and being asked to wait longer for my items yet given no delivery date or even an estimation I have to say the customer service is terrible and I will not be ordering anything from this place in future and will warn friends and family to steer well away. They were very happy to take my money yet nobody had the decency to inform me what had happened to my items which in my opinion is not the way a so called reputable business should operate.
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exellent company

item good vey good information would buy again
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Non starter !

I purchased a filter for my tank and it said in stock. Took my money then 2 days later I get an email says cannot get this product from suppliers. So they didn't have stock as falsely advertised. Waste of time could of and did ordered it elsewhere .
Rocket Aquatics

Reply from Rocket Aquatics

Hi Chris,
We are sorry to hear you have experienced a problem with your order. Could you please provide your order number (if ordered online this will be a 6 digit number starting usually with 16). If you don't have your order number to hand, please provide a contact phone number so that we can investigate the matter further.
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Excellent

Excellent service ,speed ,and price who needs anything else.
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good

Prompt delivery
good email contact
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Very quick service and delivery

This was a present for my sons birthday. He is really happy with it. He cannot wait to get the fish and put it in his bedroom. Thank your for a lovely service. I will recommend your company.
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Ignore the lies on the website

Having seen the website saying if it's on the website it's in stock and that if there will be a delay with the order they'd contact within 1 working day I went ahead and ordered an aquarium and stand at 8am on the 31st of August. The payment was taken, and the order processed very quickly.

That's as far as it went. I received no further updates, so on Monday 5th when I got home from work (gave them 3 full working days, not including the wednesday) I logged into my account and see they are awaiting delivery from their supplier. I send a message querying this, as their website promises contradicted what I was experiencing. I get a reply on Tuesday morning to say they are sorry for the delay but the only tank they had in stock that I ordered was discovered broken, so they had to order a new one and it will take 2 days. Fine, these things happen but they didn't have the common courtesy to even notify me of the delay.

Of course, it's now Thursday, 8 days since I placed the order and my money was taken, and no further updates. The order still shows as awaiting delivery from their supplier.

I'd recommend ignoring the blatant lies on their site as they don't bother to contact you, and instead spend your money with someone who actually has a clue about stock management and customer service.

The only reason I chose them was because of the promises made on the site. If I'd have used another supplier I'd have my tank here now setup.
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Excellent service!!

After checking out different companies on the Internet for a Juwel Rio 180 Aquarium Rocketaquatics came out tops for price. Straight forward ordering. Ordered on a Saturday evening received the tank on Wednesday. Great communication. Would definitely recommend and would deal with them again.
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Brilliant

Found what I was looking for cheaper than any where else, free delivery, Came the next day. Was given updates of every stage from process to delivery. In all honestly best company I have had the plesure to use.
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a great looking pond /water feature

if you like fish and like looking at them this product is great , a little fiddly
to put together but well worth the time and effort required (first spotted this at my local aquatics centre and even they could not secure the pond liner in the back corners it is possible with time don't let this put you off ) far better than a hole in the ground, looks like my fish think so as well , so to sum up great, and a lot cheaper from rocket aquatics than my local aquatics centre .
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Perfect from start to finish

I buy from this company because they are 99% of the time cheaper than everybody else and they get your order to you in super fast time, ive used them before and I will continue to use them again.
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No problems with order or delivery

There was no trouble finding the product I wanted to order, no problems in ordering it, and it was delivered in good time.
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Great Service and Price

Delivery within 36 hours and a great price, that will do me, Thank you.
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EXCELLENT

Really impressed with the delivery service, was emailed with a very precise delivery time - prices always competitive.
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9 out of 10

very pleased with purchase and delivery service would use again
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brilliant service and will use again

I placed my order in Friday and the tank was delivered on Tuesday really well packaged up and I even had a email stating a hour deliver slot so I knew when it would be here and everything went very smooth from the transaction to delivery i'm very pleased with the service provided.
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Excellent Service

I was unsure exactly what my requirements were and following a telephone call to Rocket Aquatics, I was given all the info and help I needed. Excellent customer service and once I had placed my ordered online, delivery was exactly as expected. First class all the way. Would have no problem recommending them and will certainly use them again.
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Poor customer service

Ordered a vivarium which is now over a week overdue.
Company rep could not even be bothered to query with there courier, instead asking me to chase it up. Still have no idea if I'm getting my delivery as there courier service is giving me the run around with the usual it's left the depot no it hasn't yes it has routine. So I'm very unlikely to shop here again
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Great service and product .

I purchased a Juwel Korall 60 goldfish aquarium , it was delivered within 2 days and the courier text me on the day with a one hour time slot which helped and he was on time . Item was very well packaged and aquarium set up easily . I am extremely pleased with product and overall service . Recommended .

Rocket Aquatics Details

About this company

Aquariums, fish tanks, aquarium supplies and accessories. Rocket Aquatics are the UK's leading specialist online aquatics shop.

Visit Rocket Aquatics

Contact information

Call us on: 01525 888295
We live here: 24 Home Farm Way
MK45 5LL Westoning
United Kingdom

Category

Rocket Aquatics is ranked 321 out of 503 in the category

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