Ordered a Komodo Adult Corn Snake Advanced Kit from Rocket Aquatics on the 18th feb with a 2-3 day estimated delivery and money was promptly taken from my account the day after on the 19th feb. After waiting a little over a week I decided to ring them on 27th feb and enquire when my items would be delivered to which I was told "someone should have been in touch to let you know there has been a couple of missing items due to a warehouse move and therefore your items have not been dispatched". After spending £164.49 in the first place and being asked to wait longer for my items yet given no delivery date or even an estimation I have to say the customer service is terrible and I will not be ordering anything from this place in future and will warn friends and family to steer well away. They were very happy to take my money yet nobody had the decency to inform me what had happened to my items which in my opinion is not the way a so called reputable business should operate.
I purchased a filter for my tank and it said in stock. Took my money then 2 days later I get an email says cannot get this product from suppliers. So they didn't have stock as falsely advertised. Waste of time could of and did ordered it elsewhere .
Having seen the website saying if it's on the website it's in stock and that if there will be a delay with the order they'd contact within 1 working day I went ahead and ordered an aquarium and stand at 8am on the 31st of August. The payment was taken, and the order processed very quickly.
That's as far as it went. I received no further updates, so on Monday 5th when I got home from work (gave them 3 full working days, not including the wednesday) I logged into my account and see they are awaiting delivery from their supplier. I send a message querying this, as their website promises contradicted what I was experiencing. I get a reply on Tuesday morning to say they are sorry for the delay but the only tank they had in stock that I ordered was discovered broken, so they had to order a new one and it will take 2 days. Fine, these things happen but they didn't have the common courtesy to even notify me of the delay.
Of course, it's now Thursday, 8 days since I placed the order and my money was taken, and no further updates. The order still shows as awaiting delivery from their supplier.
I'd recommend ignoring the blatant lies on their site as they don't bother to contact you, and instead spend your money with someone who actually has a clue about stock management and customer service.
The only reason I chose them was because of the promises made on the site. If I'd have used another supplier I'd have my tank here now setup.
After checking out different companies on the Internet for a Juwel Rio 180 Aquarium Rocketaquatics came out tops for price. Straight forward ordering. Ordered on a Saturday evening received the tank on Wednesday. Great communication. Would definitely recommend and would deal with them again.
Found what I was looking for cheaper than any where else, free delivery, Came the next day. Was given updates of every stage from process to delivery. In all honestly best company I have had the plesure to use.
if you like fish and like looking at them this product is great , a little fiddly to put together but well worth the time and effort required (first spotted this at my local aquatics centre and even they could not secure the pond liner in the back corners it is possible with time don't let this put you off ) far better than a hole in the ground, looks like my fish think so as well , so to sum up great, and a lot cheaper from rocket aquatics than my local aquatics centre .
I placed my order in Friday and the tank was delivered on Tuesday really well packaged up and I even had a email stating a hour deliver slot so I knew when it would be here and everything went very smooth from the transaction to delivery i'm very pleased with the service provided.
I was unsure exactly what my requirements were and following a telephone call to Rocket Aquatics, I was given all the info and help I needed. Excellent customer service and once I had placed my ordered online, delivery was exactly as expected. First class all the way. Would have no problem recommending them and will certainly use them again.
Ordered a vivarium which is now over a week overdue. Company rep could not even be bothered to query with there courier, instead asking me to chase it up. Still have no idea if I'm getting my delivery as there courier service is giving me the run around with the usual it's left the depot no it hasn't yes it has routine. So I'm very unlikely to shop here again
I purchased a Juwel Korall 60 goldfish aquarium , it was delivered within 2 days and the courier text me on the day with a one hour time slot which helped and he was on time . Item was very well packaged and aquarium set up easily . I am extremely pleased with product and overall service . Recommended .
I ordered an aquael fish tank set up which was promptly sent and very well packed,however the heater supplied is not up to the job and is clearly marked as being for a smaller fish tank. I contacted rocket about this but they do not seem interested in correcting the mistake.With a bit more customer after care they could have got full marks.