I've had a 'Silver Virtual Server' package with Rose Hosting for over seven years now and it's been running almost 100% of that time. Whenever I have had a problem with my hosting, it has nearly always been my own fault as you are expected to configure and update your hosting yourself with a VPS package (that's kind of the point of purchasing this type of hosting).
On the rare occassion where I've been pulling my hair out trying to figure out why my Linux distribution isn't playing ball, the technical support offered through the online chat system has always been second to none. The platform gets better and better year on year and it's now possible to reinstall your Linux server through the user control panel. I've not had any problems whatsoever as a UK client and find that the online support is available at accessible times of the day.
My only minor gripe is that you sometimes have to prod the online technical support to have your account updated to the latest specifications. For instance, my server is still 10-20GB where I see now that the Silver package should offer 30GB. However, this seems to be the norm across hosting providers, and with a polite query on the technical support chat I know my instance will easily be updated to the current product offering. I'm left only to thank Rose Hosting for being an excellent service provider for so many years.
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