Had a fridge freezer delivered today in pinner. I chose it based on advice from the staff. I thought that they gave fair and honest advice in general. However, when they delivered the item it had a dent on the left hand side panel. As we have children we wanted a new replacement immediately but they had none in stock. Then we thought they should give us some kind of discount as the item was damaged. I was only offered £25 and as we have children, who need to eat when me move in tomorrow, I had no option but to take it. This Bosch fridge freezer would probably sell for £100 less than what I paid for because of the damage and it would have been good customer service if they gave me such a discount; or at least more than the £25 refund they gave me for a damaged item. I feel that I have paid a high end price for a damaged item and I do feel upset about this. One of the staff did apologies but words are easy.
was very pleased with the friendly,well informed service,both the recommended electrical and gas fitters were lovely,smart,on time and professional.
Just one little glitch,the gentleman in the red sweater who Imet on my second visit was of another era, where I presume pleasantries and eye contact were not necessary, Iwondered what had happened to young Mr Grace!!!
merry Chrimbo to you all
We managed to fit out our whole kitchen with Graded Appliances, my wife was concerned that scratches etc would be visible but Nick picked out items where any damage would not be seen when fitted into the units, this resulted in a massive saving. Very Pleased.
I'm glad that I bothered to call Buyers and Sellers.
Having passed their old showroom on Ladbroke Grove for years, I knew that when I wanted to buy a cool new fridge they'd have what I needed.
The Fisher and Paykel was my dream fridge and although I had to wait a few weeks for it to arrive, it was well worth the wait.
The gruff big blokes who delivered were a bit dismissive of my confidence that it would fit the alcove, but my measurements were spot on and they had to admit it too.
The only downside is, it would have been nice if they bothered to adjust the feet and level it for me. That would have been a really nice touch. Instead I was down on the floor making the adjustments myself. The fridge is still not angled back correctly, so the door swings out and hits the wall, but hey ho!
Its an incredible device and I'm delighted to own it, so thanks for the memories and I'l be in touch about a new washer dryer in good time
Patient friendly service and engineer rang back when i reported a possible fault and gave me correct diagnosis (connection problem, not a faulty unit).
Good experience and would definately recommend to others for Excellent prices and service.
I was on a real budget. I recieved great advise and great service and my tumble dryer was delivered a few days later and fitted.
I have used Ruislip Appliances over 14 years. I would recommend this company all my friends and they will have good advice, right product for there needs without any delays and very good quality.
My family always have a deal with Ruislip Appliances and very happy with them.
Having had a very bad experience purchasing a freezer from Currys ,we then used Ruislip Appliances to buy the same model freezer. The service could not have been more different.
The website was easy to use and the item was delivered the next day by friendly staff. I will definitely use them again and would highly recommend them to anyone.
Having purchased an item off eBay and having an exceptional discount applied to the item, I was truly pleased to experience that not only was the item exactly how it was described but it was delivered on time, speedily, packaged well and left securely where I had requested. Would I purchase from this seller again...without a second's hesitation. Brilliant doing business with you!!!
A very happy customer
I purchased a Siemens dishwasher and a retro Smeg fridge from Ruislip appliances. I found the staff to be very knowledgeable and helpful. The delivery men were on time and likewise very helpful - no comparison to the service you get at the big stores. Highly recommended
We have bought a number of items from Ruislip Appliances and they have always been very helpful. I recently bought a cooker and fridge / freezer, which they held onto for me until the point the kitchen fitter was ready to install them.
I recently purchased a Bosch Washer Dryer from Ruislip Appliances. The staff were extremely helpful and advised me on different makes and models. Their product knowledge was 1st class and they really helped me with my purchase. They delivered my new appliance the same day, installed it and even showed me how to use it. They look the old one away along with all the packaging and even cleaned the floor. A far better service than some of these online companies that just seem to dump a box at your door and expect you to know what to do with it. I have recommended them to my friends and family and would definitely use them again. *****5***** HIGHLY RECOMMENDED LOCAL COMPANY
Had looked in Currys and Argos and online etc noted prices for built in bosch. As I did not wish to install built in dishwasher myself ( I knew from experience removing decor panel and installation could be a a pain ) made enquiries at other retailers concerning installation of built in appliances. The response I received from the other retailers was very guarded and conditional. Then in a Eureka moment I thought of Ruislip Appliances !! So jumped in the car and when I arrived it was a totally different experience. Price for bosch built in was lower when I asked about installation I was assured it was no problem and would be done. OK paid for dishwasher and arranged installation with their installer Michael who was brilliant. he delivered dishwasher... installed it... tested it... no fuss no hassle job done 10/10.
I have always found really helpful. The service is great and they will always try to find exactly what you are looking for. My husband cringes when I say I want to pay a visit to the shop as he knows I have been on their really helpful web site and with their help I will be buying another appiance.
We needed to buy appliances at very short notice , the service and products available were second to non, a vast range of products and prices to fit all pockets , the installation on the day was exceptional and friendly, it pays to shop local in our opinion, thanks guys (ruislip)
I needed a new fridge and dishwasher especially the fridge as it packed up on me and with the heatwave it was rather important I bought the right one as soon as possible.
As I have used Ruislip Appliances before I visited their shop and they could get me anyone I wanted but they did not press me for a sale. I found them very helpful and conscious of my needs and financial budget.
They came up with the right selection and delivered them within a couple of days.
They took away my old items and were very cheerful and obliging men.
If you want quality appliances at great prices, try Ruislip Appliances. Delivery is quick and easy.
In an era where everybody is driven by the criteria of price in the decision making process...and the quality of customer service has started to disappear. It is good to meet a company which still ticks all the boxes.
I have had a great deal of trouble sourcing a gas hob and oven. To cut a long story short, John Lewis let me down twice; 1. failing to deliver their side of the bargain regarding a 55cm standalone gas cooker; 2. providing sub-standard advice on the type of built in hob and cooker to go for (essentially the partner at John Lewis didn't seem that bothered to help find and supply a gas cooker for me).
What a breath of fresh air it was to walk into Ruislip Appliances and be greeted with reassuring advice that they could help me and that the ten minutes spent in the shop would solve my problems relating to the hob and oven. Only armed with my smart phone, I was ale to demonstrate my predicament with our new house,namely it had a delapadated gas hob and oven in need of removing and a new one installed. I thought it would be a difficult task but no, in less than 10 minutes, I had on order a new gas hob and double under oven with contact details of installers who could come round to the house at my convenience to install these products.
What a great way to shop; taking the hassle out of buying large and expensive household appliances by providing local electricians/plumbers/gas fitters.
I paid a little bit more than I expected but realised immediately that the staff at Ruislip Appliance know a lot more than me about this type of thing.
Many thanks for the help and suport provided to ensure I received the right advice and goods at the right time.
Staff were knowledgeable and helpful. Every question we had was quickly answered, delivery was arranged at a mutually convenient time, and (as we live a fair distance from the store) the delivery drivers loaded the appliance in to my Dad's car for him to deliver to our house. Would recommend, and will certainly use again!
I have used Ruislip Appliances for both my home and business and have always been 100% happy with after care and product. The company really care about the customer as an individual and ensure you purchase what is right for you and your family and business. I am a very happy customer.
I am in the middle of a house refurbishment and due to some late changes the date of my kitchen installation needed to be dramatically brough forward. This was complicated further by an impending small person arrival- a house with no working kitchen is not a good place to be at such a time . I rang Ruislip Appliances and their diverse selection of products plus a deep level of understanding of the most appropriate appliances to meet my requirements, meant the units were delivered and in place within 3 days of my call. I cannot recommend the overall level of service highly enough. Now all I need is a bathroom and the new addition can finally reveal itself! Trust me, if Ruislip Appliances did bathrooms, I would be looking no further.
Despite not living local to the area the service we have received so far has been first class with any little question answered over the phone and on one occasion the engineer came out for a 10 minute job arrived at the time stated with a round trip of over 100 miles all for the cost of a cuppa. Now that is what customer care is about.
Excellent service when we ordered a new Siemens IQ100 tumble dryer - it was at the best price we found, delivered free and they collected our old unit free as well! The delivery guys also stacked the new dryer on top of the washing machine which was extra helpful. The sales people I spoke to were great and I was kept in contact at all times regarding the order and delivery. Couldn't ask for better service and Ruislip were so much better than ordering from those faceless 'superstores'.
When looking for a new appliance, look no further than Ruislip Appliances. From the moment you walk into the showroom to the delivery of your new toy, you could not want for more.
We were not sure what oven to choose. After looking round for a while we were offered help by a staff member. When we told him what we were after and what space we had, he looked at us and said "what colour do you want?" we replied "white" and he said "you need that one." That made the decision easy - so we bought it and are very pleased with it. Thank you Ruislip Appliances a place to trust.
To reply as a company, please log in to your business account.