Turned up on time and their professionalism put my mind at ease as this is a big spend. However they did a fantastic job and cleaned up after themselves. I can't find any mistakes so i know that the purchase from Safestyle was the right thing to do even though they are a bit more expensive. Gave me the confidence right from the start to know money well spent. Already looking forward to my next spend with Safestyle for a quality, professional job that's products make my house stand out and look amazing from the rest.
We have recently had 4 windows fitted by one team and a door fitted by one man (Georgie?). All the employees were polite, and well-mannered and considerate. They installed the units quickly and cleaned up after the job was finished. All round we feel that the company is definitely customer centred. Follow up telephone calls made sure we were satisfied with the job prior to payment being made. I can recommend theie prices, services and product whole heartedly.
We had our lounge bay window fitted aswell as some upstairs ones last year and were very happy with whole process, from the first visit of the salesman to the install. This year we decided to take out the rear french doors and replace them with double opening patio doors. This was a span of around 3.5 metres. We did'nt think twice about ringing safestyle. The good thing was that we had the same salesman as last time. The quote was very competitive and within a couple of weeks the surveyor had been and gave us a provisional date for fitting.A follow up call from head office confirmed the date. When the installers came they got straight on with the work and did'nt stop until it was all finished.They showed me how to operate the doors before cleaning any mess up and leaving the area clean and tidy. First rate job and now the wife can see the whole garden!
Safestyle have now replaced all our original windows on the house and also added some French doors on our new extension. The service has been fantastic from start to finish...we called the rep who turned up the same day, the surveyor called an hour before we was due to arrive, the fitters were friendly and VERY clean, which with two young children in the house I was very grateful for! Would recommend to anyone!
I have had a great experience with Safestyle. After carefully reviewing alot of companies for double glazing, I took the plunge with Safestyle, because of their good reviews and very competitive pricing.
From the initial quote, through the surveyor to the two superb fitters, I was more than happy. All my pre-conceptions about this industry were swept away by the time my 7 windows were finished. It now looks and feels warmer , just in time for winter.
One happy bunny !
Well, what can I say a company that believe in total customer care.
From start to finish Safestyle were excellent from the initial contact with the salesman who was friendly and very informative about the product range. He was very helpful with the process of selecteing what was best for our home as we required in total 17 windows to be replaced. The house is a large 4 bed detached with edwardian type (quite large) windows and the original windows did need replacing.
After saying yes and signing the paperwork to proceed the total customer care package from Safestyle really started with telephone calls to say all was proceeding well and keeping us informed every few days on the progress of events.
The surveyor arrived within 2 days and spent more than 2 hours with us by checking every window for accurate measurements plus any additional works.
The fitters arrived 4 weeks later (as promised) and they then spent the next 2.5 days fitting the windows. The guys were polite, very friendly, helpful and first class tradesmen. The one fitter John had 18 years experience with Safestyle. The fit and finish is 1st class and my windows look lovely and are better than I thought possible. My windows required extra trim to help establish the edwardian look and again this was completed well by the fitting team. After the windows were finished/complete all the old windows were removed and the area was clean and made tidy by the fitting team.
Excellent service at an excellent price that matched other quotes easily. But with the added bonus of much better quality windows with a big 10 year guarantee.
I strongly recommend this company to anyone.
Well done Safestyle.
Well we decided to replace all windows and the doors as they were old wooden framed and were not in anyway secure or sealed. We had other quotes from local companies and the prices seemed to be fair but we thought we'd also try Safestyle we arranged for a salesmen to visit.
The salesman came round, he listened to what we wanted and explained in detail what they could do for us he measured up and quoted, the whole process took around 2 hours, the salesman explained everything in detail, listened to us as we changed our minds slightly and altered the plans as he went through. The salesman was very knowledgable and friendly and i no time did we feel pressured or obliged to buy from Safestyle. The next day the surveyor came and measured up, verified everything in the plans.
Within 4 weeks we the fitters arrived within the allotted time to fit 10 windows an 2 doors. Previously Safestyle had said it may take up to 2 days to fit. The team explained how they would work around the house, they also told us they would be finished in less than a day.The guys themselves were friendly, courteous and tidy. All windows and doors were fitted by 3.30pm. All round we are very pleased with the doors and windows we now have a secure and warm home. Safestyle have been fantastic from first contact through the whole process. I would highly recommend them to anyone wishing to buy doors or windows.
We couldn't wish for better transformation of ours property. We always unlucky because our house number is 13 :):) that's why ours appointment was cancelled once due to motorway crash and again delay on day installation this things happened but we put this down to number 13 hehe:) But when guys arrived all service was excellent to every detail from front to back. They even clean house before they left. Wont find better service anywhere.
What can I say from the moment our salesman came around to the fitters clearing everything away after themselves the experience was as perfect as you would expect from a top company.
To say I was impressed with all aspects of our experience with Safestyle is an understatement, when we invited Safestyle into our home the salesman was relaxed and at no point did he attempt to pressure sell to me (it would not have worked) we agreed what I know to be an excellent price for 6 windows, 1 French doors and 1 composite front door in rose wood inside and out! the whole sales process took approximately 1 hour and he did not outstay his welcome
The surveyor attended at the agreed time and was extremely thorough in ensuring the measurements were perfect and also ensured that I was receiving everything I needed for a perfect job and also made practical suggestions regarding getting the best from the already good deal I had negotiated.
Then install day, unfortunately I had to be at work so I left all the responsibility to my lovely wife who did initially feel apprehensive but this was short lived as both the fitters and their labourer made her feel comfortable and at ease whilst they started work the only condition was one my wife imposed on them was that they had to have regular tea and coffee as the weather was absolutely dire.
the install was supposed to be completed in 1 day but had to overspill into a 2nd day due to the horrendous weather, it was agreed that the French doors would be fitted on the 2nd day as the fitters were very concerned that trying to rush the job would ruin all the hard work that they had done on day 1, we were and still are completely satisfied and totally impressed with all aspects of our experience with Safestyle and the total professionalism of all of their representatives.
we save the biggest and best part of this review for the product itself, THANK YOU SAFESTYLE we love our new windows and doors and could not recommend you highly enough
We had 9 windows, 2 doors and a pair of french doors fitted in one day by a team of 3 fitters. I was most impressed by their attention to the details of finishing and by the way they cleaned up thoroughly before they left. There was a deep scratch on one of the door glass panels but the fitter telephoned his depot and the unit was replaced in less than a week. The whole house is now warmer and quieter.
My windows and doors got fitted very quickly and professionally. I'm very delighted with the outcome and service I recieved. The quality and look is a lot better and warmer than my old windows and doors. This is my second time I've used safestyle they are trustworthy and realible and I would recommend them to anyone.
safestyle fitted our whole house with diamond windows and front and back doors the front being a composite door for a very competetive price.on arrival the 2 fitters came in to assess the job and had a happy and positive approach to the job.after giving us a breif overveiw of how they would go about and where they would start the men set about there task.in next to no time they were finished and we were taken round for a inspection and operational tour of each window to make sure we were happy with the finish and anything else we would like to ask.all that was needed now was the payment and document singing.all in all wound use again and would definately recomend to others.
Safestyle offer a finance deal which it seems reasonable, but watch out for the cost. After paying for several years I owed nearly as much as I borrowed and I found it would have been cheaper to have borrowed from a credit card.
The second problem is the low quality fittings. There is a 10-year guarantee, but this is not because of high quality that does not break. This means Safestyle coming out to repair the windows when they break, which happens often. Not only is it inconvenient to stay in for the window engineer, but when the windows continue to break after the 10-year guarantee it will be very expensive.
I called Safestyle asking for a salesperson to visit and quote. Even though I'm the sole homeowner they refused to visit unless my husband was present. Apparently it's because they're very concerned about security. Firstly, it doesn't really give much comfort if they don't trust their own employees - to the extent that they feel that their own staff might threaten my security! I called back later and said that I was a single person. No questions asked about security whatsoever - no mention of making sure I had someone with me. Nothing. Clearly they cant really be concerned about security. It's pretty clear that his is just a smokescreen for the fact that they feel that their sales patter will be better received with both partners. Or worse, that they are making sexist generalisations that the male partner is the one holding the purse strings or most likely to make the decisions with regard to home improvements. Either way they will lose valuable customers using this kind of tactic.
Verity Catlow found this review useful
We have just had new windows and patio doors fitted and the results are fabulous. The original window units had 'blown' and so had become inefficient as well as looking dreadful. The front door was tired and was beginning to be a cause for concern as locking it was extremely difficult.
Their 'cold call' timing was perfect. Not everyone can say that but it was. The fitting was done over the course of two days and the same team of fitters started and finished the job.
The house feels warmer and more secure and looks much better after its 'face lift' which has also altered the atmosphere in the house totally. The kids feel safer at night now the door locks properly and even though Autumn is definitely here, the heating hasn't gone on yet -something of an achievement, believe me.
Brilliant service and product - again!
If you're looking for hassle free customer service aftercare then avoid this company, it's not for you.
I had windows and doors fitted by this company 10 years ago and I have had no problems with the glass or external frames - they still look good.
Unfortunately I have had major problems with the window locking mechanism gears.
The gears jam and leave you unable to open the windows including our upstairs fire escape window.
I had seven windows fitted and I have had to have every mechanism replaced on each window at least once and several times on some windows. Now I appreciate that things can fail and I'm fine with that, however I do not expect to see the same problem over and over again.
My latest mechanism failure has just happened on my fire escape window and I'm now left with a bedroom window that will not open for the fourth time. Guess what, my guarantee has expired and so they want to charge me £72 to obtain a price for the repair. They claim that they do not know the price of fitting a new mechanism even though they have replaced mine on numerous occasions.
After spending twenty minutes talking to their customer service team I am no further forward in getting this repaired as they refused to tell me how much the repair is likely to cost without me parting with my £72. The operator was being obstructive and very unhelpful and kept putting the call on loudspeaker as her colleagues could clearly be heard laughing about our conversation. I was even told to take my business elsewhere and use somebody else to get the repair done.
So if you want to lose days off work, have stress and be disappointed then this is the aftercare service for you.
The 10 year guarantee obviously does not apply to the replacement parts that they fit.
When we signed up to a large contract to fit all our windows and doors, we thought from past reviews that the customer service was not the best, but that the product was good. Unfortunately for us we are living a nightmare that started in February and is still ongoing today, 8 months later. I will not hesitate to say that EVERYTHING about this company is appalling - but above all the way the company is being managed. Trying to talk through issues with managers has been traumatic- they argue with you on the phone (that is when they bother to phone you back), try and make every excuse under the sun (including blaming us?!), swear at you and in the end make it quite clear that they are only interested in getting hold of the final deposit. We eventually contacted the managing director out of desperation, who responded with a standard letter offering us 200pounds compensation. We have not heard from him since and as ever in trying to fix some of the issues, new ones appear. Details of issues below!
In February when we had bi-fold and double doors fitted. These all "dropped" straight away so that the doors could not be opened or closed properly. 3 different fitters came to try and fix them over the ensuing months, and they all had a different excuse as to why is happened "the hot weather", "bolts used in transportation", "stones" in the runways...they would then defer to a different department (the surveyors) who argued that the measurements were correct and tried to blame the original structure of our building. In the interim all the windows and the front doors were fitted. The front door did not fit the frame - after arguing with the depot manager to send someone to take a look, one of the fitters told us that all the doors are bowed and therefore do not fit the frame properly. Obviously this was a surprise...we bought a door expecting it to fit a door-frame both of which were fitted by them...?
Every window had something wrong with them (one even had a pane missing!). Mainly the window frames did not line up with the structure of the bay windows- again the fitters tried to refit to no avail, and the surveyors denied everything. Eventually all of them (including doors) were removed and refitted completely (after the head Director of installation got involved, and maybe by coincidence or not after we contacted the managing director)...unfortunately they did not design a feature we had asked for correctly so again we are having to phone the call centre and chase down someone that can arrange for a visit to review, then arrange for fitters to come etc. etc.
The time we have spent on this has been phenomenal, to the point that the family has to take it in turns to deal with them to share not only the amount of time taken, but also to spread the stress it is causing having to deal with people that are not interested in providing a good service, and only want their money quickly by doing a sub-standard job...please please avoid!!!
Had our living room window and front door done in july ,loved the look and very happy! So happy in fact that we actually asked them to do upstairs as well!
The same fitter came for both jobs and did an excellent work, was very pleasant and cleaned up afterwards. Very happy customers.
We have just had our lovely new windows & doors installed by SafeStyle & are so pleased we chose them over all the other glazing companies out there. The service was brilliant from start to finish, we were kept informed throught and actually managed to have them installed much sooner than expected which was a real bonus for us.
The quality is really great & our home has been completely transformed.
In addition to this the fitters were great, they explained what they were doing whenever I was intrigued and asked & they did a brilliant job before tidying up after themselves.
Brilliant all round - Thanks Safestyle
We have just had new windows and doors installed. After a lot of research we chose Safestyle. From the moment we met Paul we were confident about the installation and the changes we wanted to make . The follow up prior to installation was fantastic, we were kept informed of progress and advised about what we should do in preparation for installation. On the day they were installed, the fitters arrived as promised . Some of them were with us for 2 days as there were a lot of windows and doors to be changed. During this time they were polite, respectful of our home, and worked solid through out the day as well as fitting the windows with very little disruption and mess. Safestyle was defiantly the right choice for us.
The team of 3 arrived at 9am and never stopped working until 16:45 to remove and fit all our doors and windows, they were friendly and a credit to Safestyle UK. They took extreme care whilst fitting especially in our newly finished bathroom and cleared up once they finished the job, it is very rare that I write to companies to let them know my thoughts but on this occasion I wrote to Safestyle o give credit to the fitting team, well done Safestyle.
The team of 5 lads turned up bag on time at 08.00 am they all worked together as a team, everyone new their role and they all worked quickly, efficiently and as quietly as possible. They were polite to both me and my neighbors and completed the full installation of 2 doors and 13 windows by 2.00 pm that afternoon. I would strongly recommend Safestyle to friends and family with out hesitation.
The 2 young men did an excellent job, clean, efficient and even helped us remove our 10 foot 3 inch vertical blind rails. The windows look good and the matching inside sills finish the job off (even less painting). We went for the Eco Diamond range, I am sure we will reap the benefit when the cold weather arrives. Love the ventilation position, can have a bit of fresh air without worrying over security.
From the interview with the nice friendly, persuasive salesman we could see that we really needed these new windows and doors and when we were offered the Eco Diamond range for the same price as the standard range we didn't stop to argue, we accepted the quote and the professional ffiters took very little time to fit them. They left very little mess too, so from start to finish the process was easy and now we have a nice new house! With Safestyle you get the guarantees you don't get with smaller, one man firms - so we can recommend them without hesitation!
The installation team consisting of two gentleman arrived as previously agreed to install our 8 windows. Covered indoor flooring with dust sheets, worked all day with no breaks and I must say they did a fantastic job, finished off lovely with beading to hide rough edges and fully cleaned up after themselves. I am thrilled with my new windows, they are a very good quality product and fitted to perfection.........
5 years ago we replaced 3 windows in our property costing £1800. We had intended to pay cash but the salesman persuaded us to use the finance deal. He told us it was over 3 years, when we signed we noticed it said 10 years which we questioned. He told us it was standard but that once it was set up we could reduce it. The APR was also supposed to a great rate. This was not the case, we have paid around £39-£40 a month for 5 years and we still owe £1400 for the windows. The windows have ended up costing us more like £4000 by the time we can get out. We tried to complain and no one will take it seriously. Never ever believe what the salesman tells you regarding what you are signing! Has anyone else had this? Can we do anything?
In short, we are very pleased with the new door we had from Safestyle UK. In was installed in 2 hours on the day agreed (they were 2 hours later than originally agreed because of bad weather causing delays previous day-but they did phone us the day before to let us know of the delay.-not everybody does that).
They cleared up all the mess afterwards and we are delighted with our new better-secured door).
Safestyle had also installed new windows for us about 10 years ago,so we got a previous customer discount. All in all a very good experience of this company.
After contacting Safestyle Damian called to see us,he was great he explained everything thoroughly and how it all worked,we then had the surveyor who was very friendly and went about his job with no inconvenience to us, on the day of fitting the two fitters arrived at the exact time we had been told, they started straight away and continued working non stop until they were finished, even when we made them a drink they wouldn't stop they had it on the go, when it was all finished they cleared everything up and left no mess, they then showed us how the doors and windows all worked,made sure we were happy with it all before they left,both fitters were friendly polite and hard working. the next day a manager from Exeter called to see if we were happy with everything that had been done we told him we were very happy and would definitetly recommend Safestyle to family and friends.
Ed Reed Devon.
Initially had 2 doors and 2 windows. So impressed we had them back to do another 8 windows and front door.Both times the sales reps,surveyors and fitters were polite and helpful.No pressure either. All the fitters worked very hard and cleared up during and after installation.The windows and doors are excellent quality for the price.Friends and neighbours have commented how the appearance of the house has been transformed. We wouldn't hesitate to recommend or use again.
who new what a diffrence windows make to your home, I was one of those people who had heard all the stories of pushy salesmen not wanting to leave before they get the order, not Safestyle, a courtious salesman came round explained in detail what they could do measured up an quoted, they left us to chose what we wanted without being pressured, 2 days later the surveyour came round an measured properly and just varyfied what we wanted and within 4 weeks 3 window fitters came round at 8;15am to fit 12 windows an 2 doors they also kept us entertained all day with banter between them and to be fair i was quite sad to see them go, but on a serious note they came in at 8;15 an buy lunch time all windows an doors were in place with just the final touches left to do they finally left about 3:30pm,
This was just one set of Safestlye employees but if they are all like this i would reccomend them to anyone
From the first phone all arranging the appointment to the actual fitting an absolute joy knowledgeable sales staff and surveyors and a fantastic fitting team installed 4 windows 3 doors left no mess were friendly and efficient 5 out of 5
My father - aged 87 years - bought a front door from Safestyle recently and when I heard who he'd ordered from I expected the worst. My view of Safestyle was formed a few years back when their area sales manager phoned me up just to call me a "f**king timewaster" - charming ! The reason for this abuse was my fairly reasonable expectation that their salesman would arrive with some product literature and a tape measure, measure up, quote and leave. Instead he arrived with nothing but an order book and an intention to camp out on my sofa for three hours until I'd signed an inflated sales agreement.
My expectations of a bad experience this time were delivered in full....
First, the fitters turned up 4 hours later than agreed - no phone call beforehand, no explanation, no apology.
Second, the security spy hole in the door is so high it's useless. I'm 5/10 my father 5/8 so pretty average height. You might be able to see through it if you're 6/2 !
Third, Safestyle phoned up a few days after fitting to check everything OK - that's nice of them. But when told about the spy hole being too high they lost interest and made a vague promise to contact the local sales guy to come back and take a look.
Have they ? No way !
So, am I disappointed ? Yes.
Am I Surprised ? No.
Having needed new windows and doors for the whole house for a while I decided to shop around and get several quotes. When we were visited, the salesman was highly knowledgable across the range of products on offer and very polite. He also took the time to barter with his line manager for the best possible price, which came in at an excellent £6,000 for their top of the range A graded windows, less than a third of the price of their competitors. We were also able to get a fitting date within 4 weeks of finalising the order. The fitters were all very professional and completed the job in double-quick time before giving detailed instruction on how to use all of the hinges and locks. The house was left spotless and we are delighted with our new windows and doors. I'd recommend Safestyle to anyone looking to renew their windows and doors.
Recently had new windows and doors fitted by Safestyle
We had several estimates from different companies as we wanted to be sure we choose the best company
Brook came to our home and did a great demonstration we told him that we were looking around before making a decision and he was fine about that He was very polite and didn't try to push us
The surveyor and the workmen were equally as good and our home is now draught proof
We already had a lovely solid wood front door which we loved and didn't really want to replace but it was over 20 yrs old and in our heart of hearts we knew it was past it's best so we sadly decided to renew it
We decided on the black composite door and to our suprise it looks even better than our old door and is 100% warmer
Thank you Safestyle
We needed to get both front and back doors replaced due to damage. We contacted 4 different firms to various quotes. The local firm was unhelpful, another didn't bother to turn up, The final one, the rep drank a cup of tea and then told us they would be the most expensive, refused to give us a quote and expected us to wait for a return visit to discuss the price! Then there was Safestyle. The rep was prompt, chatty, informative and most importantly helpful. He sat with us for an hour, talking about various types of doors, told us the pro's and con's and about the various payment options. Once we had placed our order, we got a call to arrange a site visit. Again the member of staff was helpful, and informed. He answered all our questions. Doubled checked every detail to prevent mistakes and gave us a fitting date. The fitter was brilliant. Clean and tidy and did a fantastic job. The whole process took less than a month to do. Really happy with our choice, and the guarantee gives us peace of mind that if there are any problems, Safestyle will fix it quickly. Overall we had the best service, from well trained and helpful staff. We have already recommended Safestyle to friends and family.
After having the windows done on the front of our house by a different company, we chose to try Safestyle to do the back of our house including the French doors. Well, we wished that we had used Safestyle from the start. The rep was friendly, informative and not pushy at all. We decided to go ahead with Safestyle, and once we agreed the price and filled in the paperwork, he gave us the installation date there and then. The surveyor phoned to make an appointment to finalize the measurements, and arrived within a couple of hours of the rep leaving. We were kept informed of the progress for the manufacturing of our new windows and French doors, and the installation date was brought forward by about 2 weeks. The fitters arrived on time and got to work taking out the old and putting in the new. After clearing up after themselves, I was shown how to use the locks and also the fire-escape bedroom window. I checked the windows and French doors and could not find any faults at all. Well done Safestyle UK. I would definitely recommend this company.
Mr Alan Tarver
After deciding we really needed to get new windows for security reasons as ours were really old i made the dreaded phone calls! i had 3 quotes and 2 visits 1 very strained visit and then a Safestyle rep came out. What a difference no pushing me into buying just gave me the facts and figures BRILLIANT! After orgnasing the financal part i was straight back on the phone to book a surveyor within 6 weeks windows are in, fitters were great , punctual , efficient and clean and tidy would recommend to anyone. After service care also cannot fault. Thankyou SafeStyle !
I found all the representives,surveyers and workmen all very friendly and efficient. They all arrived at the alloted time were curtious and friendly and knew what they were doing, they did not try to sale me anything I did not want and I am very grateful that I had them done my house is so much warmer now I wish I'd done them years ago
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