Sage Pay reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

appallingly slow and still no refund after three weeks! and update...

I have no idea what is going to happen to my money, but early in December I ordered a marino wool beanie from a shop that cost me £30. They sent me the wrong one and didn't have the one I wanted in stock and told me to send it back, saying they'd refund me straight away and also my charges for recorded delivery which was a few pounds more on top. Within a couple of days they told me they'd refunded me at 12.40pm on December 13th, though I didn't get a transaction number. Three weeks later I am still waiting for my money and frankly, after all this time, I doubt I'll get it back. I don't know what else to do - I've emailed the company and got no further response (I guess they figure they've done their bit), and I've emailed sagepay by contacting a sales line which probably will get nowhere (nothing so far anyway). I've also contacted my credit card but nothing from them either. So I feel like I've been totally fleeced and their behaviour is just totally unacceptable. Their name is everywhere on shopping websites - how do they get away with it?! I'll avoid them myself wherever possible in the future, but I didn't know this company was going to 'refund' me using them so I didn't really have a choice. I'd certainly advise anyone to avoid them in the future anyway, they seem like they're not doing things the way they should be done. I guess my next step will be the Ombudsman...I'll have to look into it. I'm not going to leave it there anyway and will continue to complain to anybody who will listen!
Update:
It's now almost halfway into February and I've just got my money credited to my credit card - nothing to do with Sagepay, I filled out lots of forms for my credit card company and after over a month they rang to tell me that I was in the right and they were in the wrong. Apparently the company that sold me the wrong goods has 50 days to challenge my repayment (!) but they don't expect any trouble. So, it's taken two months to get my money back and I have to wait and see if they challenge it. The credit card people weren't interested in Sagepay at all, they just said the repayment wasn't made and it should have been, so they were taking it anyway. I still blame Sagepay and don't understand why nobody is looking into them. It seems that the credit card is having to clear up after the mess they made.
2
gary and Death Dealer found this review useful
    Comment (?)