Having the sat nav took the stress out of driving in Florida. I wouldn't hesitate to hire one again. The p&p and return postage wasn't cheap which is a shame but the hire price is reasonable. The sat nav was good quality and in good condition. I found the staff helpful when I telephoned with a query.
We found using a satnav in the US this time made the driving so much easier. So we were very pleased to be able to use this service. There was some confusion when we booked, over whether the company would program in the first destination or whether we had to (they had changed their policy I think). And they did not respond to the email order - we had to chase up by phone. And we had not realised that we had to pay the return cost.
So - an excellent service which could be improved by better service delivery standards.
Sadly, my experience does not reflect that of others I have read and, too many issues occurred for it to be just coincidence that this company does not perform to very good customer service standards. I initially completed all of my rental needs on their website form and sent it in expecting a reply and a quote. After nearly a week had passed, I had heard nothing in reply so I telephoned them personally. For about the first 20 attempts on two phone lines, all I got was an engaged tone. I eventually left it till the following day and then tried again to thankfully this time to get an answer. I mentioned my email contact when I called and they couldn’t find anything so they continued to do a telephone booking for a satnav to be used in Florida. My holiday travel date was around ¾ weeks away at this time. I requested a TomTom system as a preferred option as I was used to these and unfamiliar with the Garmin model. This would be noted on my booking I was told but not guaranteed as TomToms were more popular. I paid there and then for my booking and was told that the satnav would arrive on the Fri the week before we travelled (we departed on a Thursday) or at the latest, we would get it on the Monday before travel. This is their 5 days before guarantee statement. About 4 days after my booking I received a telephone call in regard to my email request, asking if I still wished to book a sat nav, this concerned me not only due to the time it took to respond to that email but also that their system should have seen my booking. Anyway, by the Monday before travel it hadn’t arrived and with us travelling on the Thursday and leaving home before any post would arrive on that day, that only left two clear days, assuming they could still get one out before it was too late on the Monday afternoon… I was concerned.. I desperately called them for a reason and it appeared on checking with the warehouse it hadn’t been dispatched the previous week so, they promised they would now send one on a next day delivery. It turned out to be a Garmin sadly, which at least got to me with less than 48 hours to spare. I hadn’t noticed on their website that you also have to stand another cost of returning the Satnav at your own expense by recorded delivery when you get back. I see that as another failure, here to show how much this rental is going to cost you up front, whats the point of quoting for ‘x’ amount of days rental when all of the costs are not included, people like to be able to cost their purchase fully, not in part so they can evaluate if its competitive and acceptable value. Why quote for example, £35 rental when in fact its come to nearer £50 with postage costs both ways. I run three dynamic ecommerce websites and all emails are replied to within one working day, all costs are clearly set out on these websites and customer service these days is paramount as is good communication. I think this rental service needs some considerable improvement starting possibly with better management.
I hired a SatNav for my recent trip to the South West USA. I travelled over 2000 miles in 12 days and the Garmin SatNav provided worked perfectly. If you are hiring a car in the US I would recommend you use SatNavUSA or their UK counterpart HireGPS to hire a SatNav as it is the easiest and safest way to get around. I had thought about buying a SatNav in the US whilst I was there as the charges advertised by the car hire companies of over 20 dollars a day made that a distinct possibility. However, after using SatNav USA i wouldn't suggest any other option. I had a fault with the first SatNav provided so its worth checking in out in your car in the UK first. However, I got in touch with SatNav USA in Devon as soon as I had the problem and they immediately despatched a replacement which working perfectly. I didn't have any problem with returned the SatNavs to them in the bags provided because although they were next day delivery bags the Post Offices accepted 2nd class recorded one both occasions. A couple of points for SatNav USA to consider would be to provide instructions for using the SatNav which can be simply photocopied and included for us luddites who don't use one on a daily basis. Also beware that some USA states have regulations of exactly where you put your SatNav on the windscreen and it would be worth SatNav USA providing this information or giving a link to the US Government website. Great Service and very friendly and efficient people in Newton Abbot.
I rang Sat Nav Usa in the last few remaining days to go before we set off for Florida. I asked if they would be able to deliver to me before we left for the States and they said there would be no problems they would get in the post that day. True to their word everything turned up on time, the service is very good and the process for retuning very easy. I would recommend this company to all my friends.
The Satnav was an absolute godsend! It arrived sooner than expected, worked brilliantly while we were away and we saved lots of pennies too! My only gripe is that I had to send it back via Special Delivery. Other than that a faultless service provided by a company that I would definately recommend!
We received our SatNav quickly from when we ordered it and it was immaculate and easy to use in the USA, so much cheaper than hiring through the hire company out there and easy to follow. Just returned in the bag provided via the post office upon our return.
Would recommend any one travelling to the USA to use this company for your SatNav hire, will be using again next year.
Having rented a GPS from rental companies in the USA many times . I found satnavusa.co.uk whilst searching whether it was actually cheaper to actually buy a GPS out in the States rather than hire from the rental companies . I was staggered by how much the difference was between satnavusa and the figures being charged by the rentals . too be honest I was a little apprehensive at first because of the price difference ,however I took the plunges and ordered the GPS for America ?Expecting to receive a battered GPS unit I was amazed at the excellent condition of the GPS and the accompanying attachments . Out in the States the GPS worked faultlessly only blipping at an extremely new major intersection , but I doubt even the rentals GPS would have been updated yet. I have no hesitation in recommending this company to anyone . I will certainly use satnavusa again
satnav arrived as agreed on very short notice, easy to use and found all the places I needed to go. Much cheaper than using the car rental company, who couldn't guarantee they would have one available.
Only downside was that it had to be returned by Royal Mail Special Delivery rather than Signed For, as Post Office wouldn't accept the SD bag provided for a cheaper service.
Hired a sat nav for our holiday recently. the machine was delivered a couple of days before we were due to leave. All the places we wanted to visit in Orlando were already pre-loaded onto the machine and took us to the places with the minimum of fuss. The hire was considerably cheaper then it would have been via Alamo if hired with the car. i would recommend this company to anyone visiting the states.
Although we had booked the sat nav nearly a year ago, all went well and the unit arrived in time for our trip to Florida. It made travelling around so much easier and was much cheaper than renting one with the hire car in USA. We did have one slight problem as we got a bit lost when we came across a new road that was not recognised by the sat nav and so I think perhaps the maps on that unit need to be updated.
However, it was excellent and friendly service and the instructions for postage were very clear and so we would definitely recommend them to anyone travelling to USA and would use them again if we return.
I have used this company twice before and will be ordering again. The sat nav arrives prior to your departure which gives you time to programme in the places you know you will be visiting including where you are staying which is less hassle at the airport. I get excited when my sat nav arrives as I know my holiday is about to start! Book yours now!
Our satnav arrived on the Saturday before we left (early) on Monday morning; so it could have been a problem had there been delivery delays. The (Garmin) device was brand new and was relatively easy to use, although as this was the first time I had used one it took me a little time to work out that I had to change the search location to a different city. (User failings not company). It took us all around the NE states of USA and Canada without any problems. I would definitely use this company again for future trips.
I ordered a satnav with USA maps at very short notice before travelling and it arrived the next day. It was a new Garmin and worked very well indeed, enabling us to drive around the Los Angeles area and up to San Francisco without problems. The lane guidance was very useful and I liked the English voice. As a return encore is provided, its easy to pack up and return. Taking this satnav with us gave us a considerable saving compared to the cost of hiring one from the hire car company - I would definitely use this service again.
I am so glad we booked our sat nav with this company last year, they were so friendly and efficient. It arrived exactly when and as they said it would and we returned it 'no rush' when we got home. I would highly recommend them and will definately be using them again this year. Oh and did I mention how cheap they are too :))
Satnav arrived 2 days early and I had a day after I got home to send it back. Worked perfectly in USA but struggled a little with the roadworks everywhere in Quebec. Other than that we'd have been lost without it. Well worth the money. Much better than renting from the car hire firms.
Service from SatNav USA was excellent. booking all arranged in one telephone call. Delivered on exact day as arranged. SatNav loaded with up to date maps and information ad easy to use. Return addressed envelope and instruction all included-take to post office and pay postage and it is returned. Better service than fromcar hire companies and a fraction of the cost. i'll be using SatNav USA on our next Florida visit.