Very professional, very informative, fast responsive customer service!!!
Thanks for your recommendations and suggestions for my sauna room. The wood burner is great! The heat tread aspen looks perfectly with average aspen and makes a beautiful design. The quality of materials is 5+!!! Very recommended. Thank you SaunaInter for my sauna!!! Br, Maria
Read a lot of good reviews and feedback about your shop. Glad to find such a big sauna shop in UK. The building materials were great! I liked the aspen lining and thermo aspen lining. I also ordered sauna door, Harvia wood burning stove and Cariitti sauna fiber light solution. Everything was well packed and delivered in time. Thank you for your service!
Excellent customer service, very quick to reply to e-mails. Good value for money. Very polite and forthcoming.
So my wife had doubts about buying from Estonia. There were no problems. The units arrived quickly. In fact I hadn't finished building my sauna before they arrived! Installation wasn't too much of a problem. Biggest problem was that, to move the burner you really need to lift from the bottom. The thin side of the casing are therefore rather sharp so wear leather gloves for doing that. I would have liked an extra hole in the back bottom of the unit to introduce a fresh air supply to mitigate any carbon monoxide problems. It's been in now for a month and is working really well. According to my temperature gauge the unit easily heats my seven cubic metres up to 55 degrees celsius. After that we gave up as it was too hot. Excellent value for money.
I've read some good reviews about SaunaInter, so I ordered wooden panels for my sauna.
I'm glad I ordered from here. Delivery was well organized and timely. 8 days delivery, good quality product. The overall service is excellent!
I now suggest it to all my friends.
I used in past local vendor, who was selling Canadian made whisks. They were not soft as desired. Other vendors had similar quality. I heard from others that they usually buy best whisks when traveling to Europe.
So I decided to try and order online whisks from Europe. Quality by far exceeded my expectations. Will order their services in future.
...After a painful few weeks, this morning I finally picked up my shipment of Harvia Legend 300 heater + stones. Nothing to say about the product: As Expected.
However, there's A LOT to say about what happened between the order date and today. I knew nothing about importing and customs and duties, etc. But I do like to save money and ordering from SaunaInter saved me over 30% compared to any US merchant. So when I ordered from SaunaInter I did not realize that besides shipping fees, I should have expected destination charges and (random but with my luck chosen for) customs exam charges. These extra charges would have wiped out my 30% savings and then some!
Well, to my huge surprise SaunaInter took care of all additional charges without any argument even though I (kind of) expected them to. I was getting ready to pay with my card and then dispute it. But I haven't gotten a pushback from them once.
I've had disputes with everyone from Amazon and Ebay to mom-and-pop shops, but these guys made at least 3 international wire transfers (that I know of) to ShipCo Transport who handled the destination issues without a hick up.
Thank you guys!
I did a thorough search of sauna stove suppliers and stove types, even contacting one firm by email for more detailed information and was told off hand "it's all there on the website" as if I was stupid!
... then I found Saunainter.
I could search their stoves, compare like with like, eliminate those that were not quite right, make a decision and then call them to discuss my decision. I received friendly, patient, informative advice and accurate information. Prices are very competitive and the delivery from Estonia was flawless. I highly recommend them.
Mainly I was wondering how the material would arrive at my destination.
When I inspected the goods I have seen the excellent packaging as well as the kindness and professionalism of the carrier.
also the merchandise has completely satisfied my expectations
Thank you again... and thanks to....
I bought quite some material in this store for our steam sauna. We bought the Harvia hgs45 steam generator, the automatic discharge valve, the fragrance pump and a tylo steam door. Everything got delivered as promised. In addition, a week ago, our steamgenerator was malfunctioning and the discharge valve did not work perfectly. I sent a mail to the customer service. Already one day later I received a request to send some pictures and I took the liberty to make a little movie to show what was wrong. A day later, I received a mail that a new printboard and a new discharge valve had been sent to me. Within the week I
received the new material and now everything works perfectly. I am really impressed by the customer service and given the very competetive pricing, I would advice anyone wanting to build a sauna to shop here!
We are selling saunas and sauna technology in our country. Saunainter is our primary supplier. We have good experience with them. This company make fast shipping, good service, good communication with customers. They are solving any problems or costumers questions fast and decent. I can recommend saunainter companny.
I want to thank SaunaInter team for their service and quality products. I bought a steam shower cabin Tylö I110 / C. The cabin was perfectly delivered to my doors in safe package and undamaged what often happens in UK with on-line shopping delivery... I highly recommend this site to sauna fans and building companies who offer their clients sauna products and building materials. Thank you SaunaInter for your professionalism and amazing service!!! You can count on me to recommend your store to my friends.
I was very happy with the products a received. None of them were damaged or unmatched description. We chose the economic shipping and were adviced it might take around 20 working days but we received it in less then 10 working days! Costumer service was very nice and helpful. i will recoment to everyone I know and will be back shoping myself again!
I didn't realise the company was based in Estonia, no that this matters. The service is excellent, bought wood for cladding, benches, mouldings and accessories, all arrived in perfect order, very little wasting due to knotting, very clear wood, the Thermo Aspen in particular is lovely and makes a fantastic contrast to natural Aspen. The sauna stone is a bargain, lighting is excellent quality (Harvia), can't make any criticism against this company. Couldn't find cedar in the UK for less than price of the Aspen delivered inc VAT. I bought a glass sauna door from a supplier in the UK - disappointed in build quality - I wish I had found this site first, Arghhh! You (I) don't build a sauna every day, but this will be my first port of call for anything sauna related. Great products.
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