The product is stunning, leather is of good quality, it looks very well made and was sent in a large gift box. Only small issue was that fedex took 5 days to deliver. This may not be entirely sbuckinghams fault, I was given the tracking number and I could see that the holdup was due to Fedex not finding my address. But good experience and i will buy again.
I was extremely impressed by the whole process of choosing, ordering and receiving the product online. Telephone operator advised the different bags i could go for my laptop bag. After ordering, i was kept informed via tracking number and I received the item very quickly.
I ordered a Tuscan leather backpack. The estimated delivery date was 07 March, but on my request, they sent it earlier by Fedex and i received the bag on 03 March, which was 2 days after I placed the order. I was very impressed!
However, when I looked at the item, the shoulder strap was missing a buckle, I sent them an email. They sent out the buckle and i received it the next day.
The issue was deal with promptly and I love the product. Staff were very helpful on the phone and support tickets.
Overall, I was very impressed with the way sbuckinghams had dealt with my queries. Customer service is outstanding as well as the product quality, so I would definitely recommend sbuckinghams.
The holdall i received is of great quality and I am very happy with the leather quality and stitching around the edges. I have used the company once before, that was a good experience as well, i had to return the item for another one, the staff arranged it without much hassle.
Very pleased with the holdall i received today! Appears to me made from very nice leather, also came in a gift box. I rang earlier to ensure it would be large enough, guy on the phone was very helpful.
I received a shocking service from this company and they still owe me £25 after months of battling with them for my refund.
I ordered a bag on their website as a Christmas present. After two weeks of no sign of any bag arriving nor email from Sbuckinghams about any problems with my ordered, I decided to call them to find out what's happening. It took me two full days to eventually get hold of anyone from their company!
I was informed that the bag I've chosen is out of stock and asked whether I want the same bag in different colour. As it was very close to Christmas by that time (3 weeks form my order date), I said I need to think about it first and will get back to them.
But what Sbuckinghams decided to do is to simply ship the other bag to me. Fair enough, they wanted to make a sale. But this is where my hell with them started.
When I informed that I do not want the bag in the different colour as I've already purchased an item somewhere else, they claimed that the bag in the post is now my liability and I have to return it to them. Which I did. However, they charge me £25 for returning it!
£25 for returning their stock that I did not order!
Over more, their support is extremely rude and unhelpful. It took me two weeks of calling them every day to even get my refund, only to find out that they deducted £25 from me!
My advice to you, If you don't want to loose your money, do not shop with them.
UPDATE: Sbuckinghams.com finally refunded all of my money after months of battling with them and only because my reviewed appeared on here.
I ordered a laptop bag on November 25, 2013. i received an email on Dec 2 that it was dispatched. I never received it and kept asking for a tracking number and received no response. I then canceled the orde and never heard back. I called up to request a refund. I was told it would be processed within 3 business days. No sign of refund. Avoid this company. They are a ripoff. Makes me wonder whether all the positive reviews are fakes.
Tell you what; this store is a useful one if you are intending to select a gift for your boyfriend! I always knew that Hussey likes having beautiful wallets and I was looking for the most impressive wallets on different online stores. Luckily, I came across this one and found huge variety of wallets here. I did choose three of them and ordered immediately. Though it took considerably long to receive them, still the quality of the wallets compensated for the horrible delay. I am going to present him the gift tomorrow and I hope he’d like this. Thank you SBuckinghams for your superb choice of wallets!