I received a shocking service from this company and they still owe me £25 after months of battling with them for my refund.
I ordered a bag on their website as a Christmas present. After two weeks of no sign of any bag arriving nor email from Sbuckinghams about any problems with my ordered, I decided to call them to find out what's happening. It took me two full days to eventually get hold of anyone from their company!
I was informed that the bag I've chosen is out of stock and asked whether I want the same bag in different colour. As it was very close to Christmas by that time (3 weeks form my order date), I said I need to think about it first and will get back to them.
But what Sbuckinghams decided to do is to simply ship the other bag to me. Fair enough, they wanted to make a sale. But this is where my hell with them started.
When I informed that I do not want the bag in the different colour as I've already purchased an item somewhere else, they claimed that the bag in the post is now my liability and I have to return it to them. Which I did. However, they charge me £25 for returning it!
£25 for returning their stock that I did not order!
Over more, their support is extremely rude and unhelpful. It took me two weeks of calling them every day to even get my refund, only to find out that they deducted £25 from me!
My advice to you, If you don't want to loose your money, do not shop with them.
UPDATE: Sbuckinghams.com finally refunded all of my money after months of battling with them and only because my reviewed appeared on here.
I ordered a laptop bag on November 25, 2013. i received an email on Dec 2 that it was dispatched. I never received it and kept asking for a tracking number and received no response. I then canceled the orde and never heard back. I called up to request a refund. I was told it would be processed within 3 business days. No sign of refund. Avoid this company. They are a ripoff. Makes me wonder whether all the positive reviews are fakes.
Tell you what; this store is a useful one if you are intending to select a gift for your boyfriend! I always knew that Hussey likes having beautiful wallets and I was looking for the most impressive wallets on different online stores. Luckily, I came across this one and found huge variety of wallets here. I did choose three of them and ordered immediately. Though it took considerably long to receive them, still the quality of the wallets compensated for the horrible delay. I am going to present him the gift tomorrow and I hope he’d like this. Thank you SBuckinghams for your superb choice of wallets!