Well it seems like a respectable company that has hit the big time has finally stopped being customer lead and the money machine firmly kicks in by not giving a damn about the customer.
We are talking about failure to deliver the goods on time. Two orders placed in as many weeks. Both failed to be delivered on time and end up arriving late by up to 5 days. The excuses, a glitch in the stock system is their explanation. I am still waiting for the second order!
On both occasions their system flagged items out of stock. Notified after closing time by text message, so there's nothing can be done for the same day despatch as they sell it, and charge for it - nothing cheap about delivery costs here!
When you do get contact from them, they deny the items were out of stock and then let you know they will despatch. The second order was delayed 2 days before despatch as their system flagged 2 out of stock items, then they advise they weren't out of stock, but yet still delayed. I suspect the items were out of stock but they won't admit a flaw in their 'live' online stock system.
If you order more than a couple of items, expect problems. They never used to be like this, buyers beware!
To reply as a company, please log in to your business account.