I used to buy from this company in person a lot when I lived in Manchester. Now I'm living elsewhere, I used them again recently, and came to appreciate the quality of their delivery service as well.
Ordered a hard drive, which arrived by soon developed a fault. RMAd it without any problem,. they collected it at no cost to me and a replacement drive arrived a couple of days later. The replacement also developed a (different) fault; again it was collected by them the following day. In that case I asked for a refund instead, which was processed promptly.
Meanwhile, I ordered another drive. In that case, the delivery company claimed I was out while I wasn't (I was sitting at home when I got the text message claiming I wasn't in!). Made a quick phone call to Scan, and the delivery guy turned up later on the same day.
All round excellent service. No inconvenient having to take things to the post office yourself, or pay for return postage, or attempts to claim that faulty items are somehow okay or any of that kind of nonsense that gets companies a bad name. Just decent, straightforward service.
To reply as a company, please log in to your business account.