One out of two ain't bad !!? Still awaiting a reply.
Ordered 2 pairs of Raybans (£183.60) on 29th October and received them on 14th November. All good so far, I was happy with the time they took to arrive. On testing both pairs of glasses I noticed that the frame of one pair was very distorted and damaged so arranged to send them back. SelectSpecs received them on 23rd November but 11 days later and I still have no idea what is happening with a replacement/refund for this pair of glasses and refund of my return postage costs. Emailed them but received a reply saying they are still trying to work out what to do(?). Created 'tickets' on my account to highlight the problem. Still nothing. Live chatted to them, was told that I would be contacted asap by a manager but still nothing. I have had to resort to a formal complaint giving them 7 days to respond. It really shouldn't come to this should it? A poor experience, I will not use them again and will warn family and friends to try somewhere else.
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