Did what it said on the tin.......very well priced and service next to none.
I decided to buy my wife a sewing machine for Christmas and, knowing very little about such things, took sound advice from The Thrifty Stitcher Blog (http://thethriftystitcher.co.uk/sewing-basics-a-guide-to-buying-a-sewing-machine/). I decided I'd probably go for the Janome 5018 from Sewing Machines Direct, of Wrexham. An enquiry about alternative models resulted in an immediate personal reply from director, Russell Forrester. But I stayed with the 5018 and the machine arrived safely a couple of days later. My wife is absolutely thrilled with it - and is amazed its features are so similar to the (then rather expensive) Brother machine bought for her almost 40 years ago. And then there are the extras of quality thread and scissors.
I cannot fault the service provided by Sewing Machines Direct and, based on this experience, would thoroughly recommend them to anyone.
I spoke to Russell regarding the XL601. His dealings with me were exemplary and I therefore ordered the machine from SMD. The Janome was delivered when he said it would be and the delivery company even gave me a one hour time slot, what could be better. The machine looks superb and the complimentary gifts will be well used. I have not used the machine yet so further feedback will be given at the appropriate time.
When my wife,s old sewing machine gave up we decided to look for a new one and were fortunate enough to find Sewing Machines Direct?
The service and delivery were the best we have experienced - nothing was too much trouble. Ordered,dispatched and delivered within 24hours, together with a personal intervention by Russell , a director! to have the machine left in a secure location at our home as we were away when it was delivered.
Best of all is that my wife is "over the moon" with the sewing machine.
It was easy to order on-line and the delivery was quick. The sewing machine arrived new boxed and with loads of cotton reels and a set of scissors - it's a gift and I'm sure the recipient will be pleased. The price was competitive too.
I was delighted with the help given over the phone when I ordered. The speed of dispatch and delivery were impressive and I could track the courier so knew the time of delivery. I purchased an overlocker and a sewing machine, I've had a little time to play with both machines and so far I am very satisfied with the quality. I consider both to be excellent value for money. The free gifts were a very useful bonus, the scissors cut well and the overlocker carry bag is strong and extremely useful.
My enquiry about Sewing Machines was expertly handled and I was able to place an order with confidence that it was the correct machine for my daughter-in-law.
Unbelievably, the machine arrived the following day.
As it is a Christmas present, I haven't unpacked it but have confidence that everything will be perfectly in order.
What more can I say about this fantastic team that hasn't already been said. This is the second time I have made a purchase with this company and honestly the service is second to none. My purchase was delivered the next day and I was kept informed every step of the way. The prices are very competitive but the surprise is the quality of the gifts that come with the purchase.
I spotted the Frister and Rossman Professional Quilters Edition 681 c on the Sewing Machines Direct website. I admit, it did seem to be the best machine at a somewhat surprisingly low price and had a nasty feeling that once again, I might be buying a lemon online. However, it just goes to show how wrong you can be. Russell was really helpful when I ordered it (I thought I might have to pay extra to get it on a Saturday as I could not guarantee being in all day on the day it was due). It came by interlink and there was a link to show you where my driver was at any point during the day and when I might expect him to arrive (I was 97th drop!). The machine is everything I could hope for, apart from Frister and Rossman's pretty awful instruction manual. Having said that, it could be considerably worse. Take note, Frister and Rossman, a DVD with pictures might have been a useful addition! The machine also came with some spectacular extras, a load of spools of thread, the big jumbo size too, not the little spools, a bunch of scissors and a useful little pack of needles, bobbins, tape measure and seam ripper. There is a hard cover, much appreciated, and an extension table. The machine itself, once you get used to the buttons and scrolling through the LCD display, is simplicity to use. It has an automatic threader (much appreciated but those of us wearing varifocals), speed variation on the foot pedal, a host of feet and more varieties of automatic buttonholing than I ever thought possible. The usual embroidery stitches are there, as are alphabet and numerals. Whilst not a beginner's machine, I would have thought that there is something here for everybody and I can highly recommend this machine.
All in all, this has been a pleasant experience and the extra guarantee offered gives a nice feeling of a security blanket! Thanks very much!
Couldn't recommend highly enough. From placing order I was kept informed by phone text and email about my order . Dispatched the same day and received the next day within the hour time slot advised. I would certainly buy from again.
My old Frister & Rossman Cub packed up after many years reliable service so I thought I'd buy the Frister & Rossman Quilter model with loads of decorative stitches - so far I'm very pleased with the results on the few things I've made and also with the free gifts included with the machine!
The service I received from Sewing Machines Direct was excellent. They couldn't have been more helpful both on the telephone when ordering, and when I had a query after delivery. The delivery service couldn't be faulted. I placed an order just before 4o'clock and my order arrived 16 hours later!!. Thank you.
bought it , received it, wrapped it , ALL WITHIN 3 DAYS, will give it at christmas,
she'll be happy i'll be happy,
she can mend the zip on my favourite jacket, and sew up the frayed button holes, i'm happy! but i'll soon be Very Happy
Would recommend to anyone
I found Sewing Machines Direct on the internet while I was looking for a sewing machine for my daughter for Christmas. I was delighted to find a gem of a machine, same brand as my own (which I have had for almost 30 years and it was second hand - but still as good as the day I bought it), with a pile of additional features and at a great price, and also the added bonus of the free items. I'm sure my daughter will be delighted with it and will make good use of it for many years to come. Thank you for your excellent customer service and delivery arrangements went like clockwork.
However their Courier service (interlink) let them down,
Its was dispatched for next day delivery and it arrived at my local depot only 1.5 miles away (5 mins drive away) at 06.07 in the morning , I stayed in all day waiting for delivery by 1630 I phoned the depot & they said their system had got down but the parcel was not it the depot probably out on a van 1830 still not arrived so I went to the depot and was told it was still out . !930 it eventually arrived ;o)
13 Hours to come 5mins
I ordered a Janome and it arrived the following day as promised, (unfortunately for me I was no52 on the delivery route that day so I had to wait patiently until the end of the day for my sewing machine). It made the wait all that more worth it as I was delighted with my Janome. It took no time at all to set it up, I'm a complete novice so I was really pleased that it was so simple to get started. I was also chuffed to receive the free sewing pack which included so many threads all different colours, scissors, tape measure etc. complete surprise of how fab these extras were. I would recommend SMD for sure!
I am very, very impressed with the service from Sewing Direct and would have no hesitation in recommending them to friends and family. Not only was the price of my machine (Brother overlocker 1034D) competitive, but the additional accessories which were included make the whole package extremely good value. Communication was exceptional with online updates of what was happening! The delivery was exactly as described, on time and fully trackable. What more could a customer want. Thank you!
Having purchased a sewing machine from Sewing Machines Direct with good service before I had no hesitation in purchasing a Husqvarna Topaz 50 and had the same efficient service.
I love this company. I've bought four different machines from them and I've never been disappointed. The customer service is excellent and the delivery times fantastic. I can't recommend them highly enough.
If I would need another sewing machine, I would buy it from here. Would recommend to friends also.
I called and everything went very smoothly - given options for delivery dates and all very friendly. Texted to be told 'delivery window' which means you are not marooned at home which was great. Arrived in the time slot. Have bought from them before and would do so again.
Found on Internet by mistake. Russell gave me great instructions how to get there. Found it no problem. What an Aladdin's Cave. Sewing heaven!! Bought a Frister Rossman 6423. Great Machine, having fun mastering the auto needle threaders, bit hard if you are left handed like me. You should see the sewing kit, gobsmacked. Would certainly buy from you again.
I bought my first sewing machine about 40 years ago so it has been used a lot. Whilst it is still in working order it was very heavy and I suppose a little tired so I decided to treat myself to a new one. Being undecided I on which one to buy, I contacted Sewing Machines Direct via their website. The adviser answered all my questions and made suggestions. I ordered late on a Friday evening and took delivery the following Wednesday noon. There was also an option to pay by instalments which I decided to take advantage of. Although I have only had the machine two weeks I have used it a fair bit although I have not taken advantage of all the presser feet supplied and the extra ones I have ordered. My new machine is very portable, unlike my first one meaning I can sew either upstairs or downstairs. I love the needle threader and also the quick change presser feet. Another useful feature is the hole in the second reel holder in order that the thread does not twist. All in all my purchase has been very smooth and enjoyable.
If you're looking for a sewing machine, these guys come highly recommended. They know their stuff and give enough information to make an informed decision. The machine is for my wife, but I'm sure she and her friends will enjoy the fruit of her labour.
They advertise free next day delivery, and despite the quick turn around, the customer service and notifications are brilliant and make the process seamless. Very impressed.
Impressed...time of delivery so short and a lot of free gifts inside the package.
Russell is a very kind person and I would recommend Sewing Machines to anyone who wants to buy a sewing machine or an overlocker...
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