Found the boots I had been searching everywhere for at a better price and they had my size! Even better! Fast delivery meant I had them before the week was out= one very happy customer :) will definetly use again
My boots arrived in good time, and although it was exactly what I had wanted, they just didn't fit right so I decided to return them. All the information I needed was provided on the order form, including a return sticker. Buying online can be a gamble and puts me off sometimes, but this company's no nonsense approach encourages me to use them again.
Extremely comfy boots.
Ordered a pair of boots that I had been after for ages. They were £20 cheaper on this site and was impressed with the free delivery and returns as have had difficulty with this with other companies. Boots were delivered promptly, well-packaged and excellent quality. Would definitely recommend.
I love my red boots. I have only taken them off to sleep.
I was very disappointed. My order has never reached me. I ordered early May, was supposed to receive the delivery within 2 weeks. Wrote several emails, was told to be patient. Finally after another email from my in July, I was told there was some issue with the mail and that I will received a refund. It is now September 2nd and I still have not received a money back. It is not acceptable. I never experienced problems with ordering via internet, but this is a second case this year for me already.
I was skeptical to buy from this website as it looked dodgy. I ordered some sandals for my holiday and they never showed up so I rang up and they said 'oh sorry they were damaged so we didn't send them, did we forget to tell you?' Yes, yes you did forget. By this point It was too late to get any off another website and shoe store claimed the whole stock of these sandals were damaged. The woman I spoke to offered me a immediate refund so I said yes. It was not immediate at all.
I always buy my shoes from this company and they always deliver to me on time, I am a happy shopper and will continue buying from Shoestore.co.uk
I ordered a pair of Sanuk's and they were dispatched the same day. They arrived 2 days later as expected (using the free postage service). I wasn't sure I got the right size when they arrived, so I ordered another size to compare. They arrived with the same great service. I have now selected the right size and will be returning the other pair. I am sure the return service will go just as smoothly.
I would use them again!
p.s. I ordered through www.shoestore.co.uk
I ordered shoes on Thursday, paid for next day delivery to arrive Friday.
Received a confirmation email without a tracking number so had to phone customer services to obtain it. I quoted an order number (i had two - one on an email and one on an invoice - was corrected (rather sarcastically i thought) that the second one was not an order number but an invoice number - on the document i had it definitely stated Order Number so document was incorrect! As a lady who has worked in Finance for over 30 years i KNOW the difference - believe me!
On speaking with customer services, i was advised that next day delivery was not booked so told i would receive on Saturday 2nd Class Royal Mail. This was inappropriate since the delivery address was a business address that would not be open on Saturday. Told they would then arrive Monday - good job i did not need them on Saturday night! I was refunded my £4.99 delivery charge on same day i phoned.
I really impressed with the service I received. The shoes arrived in 24hrs plus i was updated on tracking info so knew when to expect them. The price and the communication were first class. What more do you want from a online store? Will be coming back again for sure!
Brilliant timing, and really good communication thank you!
I recently bought a pair of Animal Flipflops from this Company, rrp £16.00 bought for £10.99
Service was excellent, postage was very quick and I will definitely recommend and use this Company again
I had never heard of this company before but would now recommend highly to anyone- delivered fab shoes within 24 hours ! When the size was wrong I had friendly service on the phone and the replacement pair arrived within the next 24 hours. Good product good price and excellent service
free delivery, you can't get much better than that, ordered it one day, received an e-mail the next day and my flip flops 4 days later which if i had paid postage would not have been happy with but FREE DELIVERY so can't quibble if u r not in a hurry for your goods then go for it, though im sure they offer a faster payable delivery service
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