I ordered a pair of Sanuk's and they were dispatched the same day. They arrived 2 days later as expected (using the free postage service). I wasn't sure I got the right size when they arrived, so I ordered another size to compare. They arrived with the same great service. I have now selected the right size and will be returning the other pair. I am sure the return service will go just as smoothly.
I ordered shoes on Thursday, paid for next day delivery to arrive Friday. Received a confirmation email without a tracking number so had to phone customer services to obtain it. I quoted an order number (i had two - one on an email and one on an invoice - was corrected (rather sarcastically i thought) that the second one was not an order number but an invoice number - on the document i had it definitely stated Order Number so document was incorrect! As a lady who has worked in Finance for over 30 years i KNOW the difference - believe me! On speaking with customer services, i was advised that next day delivery was not booked so told i would receive on Saturday 2nd Class Royal Mail. This was inappropriate since the delivery address was a business address that would not be open on Saturday. Told they would then arrive Monday - good job i did not need them on Saturday night! I was refunded my £4.99 delivery charge on same day i phoned.
I really impressed with the service I received. The shoes arrived in 24hrs plus i was updated on tracking info so knew when to expect them. The price and the communication were first class. What more do you want from a online store? Will be coming back again for sure!
I had never heard of this company before but would now recommend highly to anyone- delivered fab shoes within 24 hours ! When the size was wrong I had friendly service on the phone and the replacement pair arrived within the next 24 hours. Good product good price and excellent service