AllStar Nutrition reviews

AllStar Nutrition reviews

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40 Trustpilot review(s)
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Please do not use this company

I made an order with Allstar Nurician, 4 weeks and still only part of the order received
I have tried to cancel by sending 4 emails, 2 telephone message still no response from them.
Thet are clearly not fit to be in business. I have never had a problem with online companys. If there is istill no response I will take the matter up with the appropriate authorities
DO NOT USE THEM
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Great Company

Really good company with lots of products that i can't get in France.
Low international shipping as well, Recommended. Andrew.
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C A U T I O N ! DISHONEST !

- 5 Feb 2014: I ordered and paid £ 57,67
- 18 Feb 2014: since item is out of stock, a certain Ryan offers a replacement item. I agree.
Since then, no sign of life: no answer, no item, no refunds.
In the following 4 weeks I send 4 mails asking for the status.
No answer, no sign of life: no item, no refunds.
After more than 5 weeks without any reaction from ALLSTARNUTRITION, I decide to cancel my order.
- 16 March 2014: I write "More than five weeks no product nor any mail from you. I WANT MY MONEY BACK ! IMMEDIATELY!"
Still no answer, no item, no refunds.
- 17 March 2014: I send a second mail with the identical text.
No answer, no sign of life, no item, no refunds.
- 24 March 2014 (today): Still no answer, no item, no refunds though I did my order (and PAID !) almost 7 weeks ago.

Apparently, ALLSTARNUTRITION are dishonest criminals. I WANT MY MONEY BACK !
In twelve years of international online-buying such a behaviour did never happen to me.
CAUTION ! CRIMINALS !
allstarnutrition.co.uk

Reply from allstarnutrition.co.uk

Hello
The product was out of stock.
All customers are sent an email explaining the delay and the option to to wait or have a refund in full.
In this case a further email was sent to the customer explaining that a replacement was available. With no response from the customer.
We are sorry your experience with Allstar Nutrition has not been as you expected.
You order has been refunded in full.
with thanks
AllStar Nutrition.
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Dreadful Customer Service

20 March
I placed a trial order in February. It arrived quickly so I followed it up with a triple order. That was a month ago. I have received an out of stock notice. I have tried to contact the company via email, via the website, and have called both numbers and left messages.
NOTHING.
THE CUSTOMER SERVICE IS ABSOLUTELY DREADFUL.
I JUST WANT MY MONEY BACK.

30 March
Well still not contact from AllStar Nutrition, and still no sign of the automatic refund they promise you if they can't fulfil your order within 1 month.

ALLSTAR NUTRITION, IN CASE YOU READ THIS, I DO WANT MY MONEY BACK.
allstarnutrition.co.uk

Reply from allstarnutrition.co.uk

Hello
This customer placed an order on Feb 22nd, The product was out of stock.
All customers are sent an email explaining the delay and the option to to wait or have a refund in full.
In this case a further email was sent to the customer explaining that a replacement was available. With no response from.
We are sorry your experience with Allstar Nutrition has not been as you expected.
You order has been refunded in full.
with thanks
AllStar Nutrition.
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I've never had a problem with an AllStar product.

Every order I've ever made from this company has been great. Thank you for the wonderful service!
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AllStar Vitamins

Allstar hey are really great for all my needs.
Recommended.
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Very good happy happy

Good company to buy from

I have always found Allstar products to be good value. Their service has always been excellent. No complaints here. Keep it up.
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Low prices!!

Low priced quality supplements and very good communication at all stages
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Awesome

Loves it! Great service
I wanna be that GUY who runs this store!!
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Great products at low prices

I have used this online store several times and have received no problems.

Thank you, I will continue shopping with you.
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AMAZING service!

Not sure how anyone received bad service from this company, but I was treated well and my orders were completed on time. Satisfied customer! Thank you!
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Excellent!

I've had no problems and great customer service! Very much recommended!
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are they joked? the worst customer service and the items missing don't arrive

March 2014

I'm STILL WAITING for the delivery of the seven missing items!! My order was placed on augus 2013!!! they still do not give me answers!!

january 2014
I wanted to write a new review and does not replace the other, however, after I wrote on trustpilot in november the customer service contacted me by email on 23 november : "Please email me all the items that are missing".
I replied immediately but then NOTHING.

I wrote several email and I left two message in their phone box but nothing, I don't have any news.

I am very angry and disappointed, I paid 239,90 £ for all items (ten) but they arrived only three products and not all items in my order.

I asked and paid for a shipment Europe EU Signed Tracked and I was never notified the shipment number to find out where the goods were.

I don't know WHEN and IF the rest of my order with the seven items missing arrive or if they refund me and how!!!!

I'm getting tired of waiting and have no answers

20 january 2014
nothing. I wrote other e-mail but they don't answer.
are they joked? I paid in August 2013 and still have not sent me the missing products
their customer service seems to be a ghost!!
seems to be impossible to contact them by mail or over the phone

13 february

I wrote many e-mails in the past few months to allstarnutrition.

January 29th the company FINALLY told me the tracking number and February 10, I wrote back to allstarnutrition indicating the number of the return shipment made ​​by the Italian Post Office on October 3!!!!

I'm STILL WAITING for the delivery of the seven missing items!!!

I hope that the missing items are shipped in a short time, because it is so long that expecting them and I'm tired of waiting.
allstarnutrition.co.uk

Reply from allstarnutrition.co.uk

This item is out of stock. Please see customer update emails about this.
We can refund if you do not want to wait for the delayed item.
Please contact us with your decision.
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AFTER 20 DAYS MY ORDER IS STILL PROCESSING!!!!!!! ARE YOU JOKING!??

I ordered from Allstar nearly 3 weeks ago and my items are still at the 'processing' stage!! I have contacted them 3 times and have heard absolutely NOTHING. I haven't tried phoning them yet because I live in Spain and I feel the money I spend on the phone call will be just as effective as my emails and cost me yet more money! Allstar your customer contact is absolutely APPALLING, as is your service. Thank you for absolutely NOTHING and I will be contacting Trading Standards in the next week or so.

PS. Your website is super accessible though. You obviously took the time and money to organize a good designer. Pity you didn't put the same kind of effort into your customer's needs.
allstarnutrition.co.uk

Reply from allstarnutrition.co.uk

AllStar will only ship to the customers card registered address for new customers.
This customer will be refunded in full.
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I cancelled my order with All Star Nutrition and they still sent me the product and charged me

I ordered a bottle of Vitex at All Star Nutrition and cancelled the order the very next day via email since they don't answer the phone. I didn't hear anything back so emailed them again telling them to cancel the order. I never received confirmation that the order had been cancelled and they charge my credit card. I emailed them again telling them I had cancelled my order, and they responded telling me item had been dispatched. Now I have the Vitex and want to return it and they don't answer the phone or my emails inquiring about how to return the product. All Star Nutrition- please refund my money when you receive the returned, un-opened product as promised on your website so I can write you a good review.

Thank you
allstarnutrition.co.uk

Reply from allstarnutrition.co.uk

Please return any unwanted item for a full refund.
We offer a 14 day refund for all purchases. The return address is on our website.
Season Greetings.
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Update from previous review STILL TERRIBLE NO CHANGE but moved along a bit !

I ORIGINALLY ordered cell salts on the 22nd Feb from this company and they took my money by the 24th had heard NOTHING no confirmation e mail no dispatched e mail so e mailed them via their site using the form they recomended NOTHING my order had snown as pending since the 22nd and by the 25th was still pending !! E mailed them again NOTHING no communication at all and i then called them on the 26th NOTHING no response what so ever from any of my e mails and order still showing pending on the 27th SIX DAYS AFTER PLACING ORDER !!! So this is my newest update with this FIASCO i CALLED THEM THIS MORNING THE 27th straight to a voice mail and left message with my phone number to call me back NOTHING no call by 4pm today.
I also sent another e mail direct to their e mail using my mail account NOT the form they recommend on their site, and when I got home today at 4pm there's a e mail from this terrible company NO APLOGY NOTHING just an e mail stating my order is now not pending it's being processed !!! Unbelievable SIX WHOLE DAYS AFTER THEY TOOK MY MONEY IT'S STILL NOT DISPATCHED! I Am so cross with this whole sorry mess I have contacted trading standards today about this company and my advice is AVOID AVOID AVOID because they are clearly not operating at the standard they were when all the reviews before mine were done!! Never had such bad service or such bad customer relations in my life .. So sad I have to write a review like this when they could have called me and sorted it out just an apology that's all I wanted.
allstarnutrition.co.uk

Reply from allstarnutrition.co.uk

This is a very unhappy customer.
The customer didn't read the shipping times on the website and was annoyed at the item not being dispatched the next day. This is something we do not do.
All customers automatically receive order placement emails which include links to
our support pages below.
http://shop.allstarnutrition.co.uk/questions-2-w.asp

This explains how to log into their account to check on the order progression.
Which almost every other customer seems to be happy with and does.
After stating how unhappy they were, they suggested we send them the item for free for the stress caused or they would leave poor feedback. This is something we do not do.

Please see all our happy customer feedback on both Truspilot and Ebay
AllStar Customer Support.

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Very Happy

I really like the new site design its much better than the old one, plus still great products V Happy.
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Brilliant!

I am so pleased with my order. I've bought a few items from this company for several weeks now. Quality products at the cheapest prices I've seen.
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I will certainly recommend this company

I found some good quality supplements at a competitive price, arrived on its due delivery day, and well packaged. I will certainly recommend this company and will use them again if I have the need to buy anything else.

allstarnutrition.co.uk Details

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AllStar Nutrition is ranked 375 out of 391 in the category

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