I write from italy, excuse me for my english, I have placed my order on 28 august
My husband on october 1 rejected the first shipment because the envelope was broken and miss 1 box of msm.
In the notes of my order was written that lacked ONLY the vitamin E but not the msm.
I paid for Europe E.U Signed Tracked but I don't have any news about the number of shipping.
the 8 october arrive 2 box of vitamin e and 1 of msm but the rest of the order has not yet been returned.
I called their customer service by phone.it is answered by a voice mail and I left three messages without ever being called.
I wrote them emails and notes on the order but have not yet been contacted.
Your customer service is terrible. I have purchased many times from other sites in England and I have never had any problems.
I would like to know at what point is the verification of my return and I'll be posted as soon as the rest of the goods (7 boxes of products).
Thanks for your answer. I have read the customer update emails but there isn’t answer about my email for the damaged items.
The first spedition arrived on 1 october and my husband back to you because the envelope was broken and lacked 1 MSM. In the customer update emails you tell me only the vitamin E was out of stock.
On 8 october arrive one envelope with two box of vitamin E and one box of MSM.
I wrote many emails and I have left you three message on your phone box but I don't have any news about the order came back you.
I want news about the order back to you on the 1 october with seven items and send me for Europe E.U Signed Tracked . All the seven items are out of stocks?
Please can you read my email for the order placed on 28 august hour 18:58 and answer as soon as possible by email. thanks.
I ordered from Allstar nearly 3 weeks ago and my items are still at the 'processing' stage!! I have contacted them 3 times and have heard absolutely NOTHING. I haven't tried phoning them yet because I live in Spain and I feel the money I spend on the phone call will be just as effective as my emails and cost me yet more money! Allstar your customer contact is absolutely APPALLING, as is your service. Thank you for absolutely NOTHING and I will be contacting Trading Standards in the next week or so.
PS. Your website is super accessible though. You obviously took the time and money to organize a good designer. Pity you didn't put the same kind of effort into your customer's needs.
I ordered a bottle of Vitex at All Star Nutrition and cancelled the order the very next day via email since they don't answer the phone. I didn't hear anything back so emailed them again telling them to cancel the order. I never received confirmation that the order had been cancelled and they charge my credit card. I emailed them again telling them I had cancelled my order, and they responded telling me item had been dispatched. Now I have the Vitex and want to return it and they don't answer the phone or my emails inquiring about how to return the product. All Star Nutrition- please refund my money when you receive the returned, un-opened product as promised on your website so I can write you a good review.
I ORIGINALLY ordered cell salts on the 22nd Feb from this company and they took my money by the 24th had heard NOTHING no confirmation e mail no dispatched e mail so e mailed them via their site using the form they recomended NOTHING my order had snown as pending since the 22nd and by the 25th was still pending !! E mailed them again NOTHING no communication at all and i then called them on the 26th NOTHING no response what so ever from any of my e mails and order still showing pending on the 27th SIX DAYS AFTER PLACING ORDER !!! So this is my newest update with this FIASCO i CALLED THEM THIS MORNING THE 27th straight to a voice mail and left message with my phone number to call me back NOTHING no call by 4pm today.
I also sent another e mail direct to their e mail using my mail account NOT the form they recommend on their site, and when I got home today at 4pm there's a e mail from this terrible company NO APLOGY NOTHING just an e mail stating my order is now not pending it's being processed !!! Unbelievable SIX WHOLE DAYS AFTER THEY TOOK MY MONEY IT'S STILL NOT DISPATCHED! I Am so cross with this whole sorry mess I have contacted trading standards today about this company and my advice is AVOID AVOID AVOID because they are clearly not operating at the standard they were when all the reviews before mine were done!! Never had such bad service or such bad customer relations in my life .. So sad I have to write a review like this when they could have called me and sorted it out just an apology that's all I wanted.
I found some good quality supplements at a competitive price, arrived on its due delivery day, and well packaged. I will certainly recommend this company and will use them again if I have the need to buy anything else.
Jacob found this review useful
I'm pleased with the service I received with this company. After misreading the delivery times, I was reassured by the customer services of my mistake with good and understandable communication. I will be returning as I love the products and prices!
Great customer service, excellent delivery, low prices. Will be visiting again!
Items arrived in good order. Excelent Customer Service.
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