Am sorry to say that I was shockingly unhappy with my last Ecco purchase ... The products reached to me were either not checked properly or tampered with and the shoes were scratched as a result ... I only wear Ecco as my daily walking shoes and ordered online for the first time but have to say am not shopping online again ...
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We are very sorry to hear your experience with us was unsatisfactory.
It is one of our key priorities to make sure that the products we send to the customere are always check properly. In this case we kindly ask you to send back the shoes to our warehouse and please know that I have sent all the information regarding how to return the shoes to your email address today.
We apologize for this inconvenience and please be ensured that we will process the refund for your returned item as soon as we have received your item at our warehouse. When the refund is processed, you will receive a refund receipt from us.
Once again, I would like to thank you for your purchase and we hope to see you back at shopeu.ecco.com in the near future.
Kind regards, customer support Urszula shopeu.ecco.com