Don't place any orders with shoprush. They sent me the wrong products, so I emailed (as indicated on their email/website) no response. Called and went through to the warehouse. Told the warehouse manager I'd had no response from customer services and he didn't sound surprised. Asked me to email him and 'cc' customer services, still no response. Called several times but when the lines are busy it asks you to email. On their site it says they aim to reply to emails within 24 hours. Well 5 emails and 1 month later no response.
It's clear ignoring customers is a deliberate policy. You can get all the products they sell through much better online stores.
I ordered two products from them mid December and still haven't received them. I have contacted them by email and have tried calling them a number of times for status but am getting no replies. As it has been two months now, they are obviously ignoring me. DO NOT ORDER FROM THEM. There are so many companies out there, offering the same products at the same prices. Terrible customer service.
I ordered some Kerastase products at a brilliant price with lots of fab freebies which came very quickly. One of the freebies was missing and when I emailed the company to let them know they replied immediately and sent extra for the inconvenience. Never had such good customer service, really really impressed and would definitely use themaagain.
I bought a couple of Kerastase products from Shoprush, these arrived promptly with a very generous number of Kerastase travel sizes which I love for taking on holiday. One of the products I bought had a fault (the spray was broken) so I emailed Shoprush. I received a swift reply and a full replacement was with me within days. I'm very impressed with the level of communication I received through to resolution.
I've been using Shoprush to buy all my professional haircare products for a while now and they have never disappointed. I'm really impressed with the range of products they sell, and the consistent discounts and promotional offers this company runs. Even when I choose free delivery it often arrives the next day, always very carefully packaged. The reason I'm leaving a review though is because I recently had a problem with my order and they responded really quickly and resolved my issue better than I could have expected. I would strongly recommend their services and products to everyone!
Ordered some Kerastase products - great prices, delivery within a couple of days & even got some freebies as I had ordered 2 products. Had a problem with one of the products & the staff couldn't have been more helpful in arranging a replacement.
Wouldn't hesitate to recommend them & will definitely buy from them again.
I found this website after googling a search for Kerastase products. So glad that I found them. Competitive prices, super quick overseas delivery (my order was sent by sign-for delivery and the parcel transit was fully traceable on the mail website ) and very friendly staff. What more could you ask for. This was my first order and will most certainly not be the last. They're safely tucked away in my "favourites list" ready for my next order.
My order didnt reach me and of course, I sent an email enquiring about the delivery status. They had replied to all my emails sent, and replaced my order with another delivery, ensuring that I received it the second time round. Their prompt replys & flexibility in handling me, an overseas customer - I am impressed. Thank you ShopRush!
after visiting shoprush for the first time I was delighted to see so many great products that I decided to buy all my friends and family Christmas presents with them. I placed an order for nearly £300 and they all arrived within a day ! all packaged neatly, nothing damaged and nothing missing.! All my Friends and Family were delighted with their presents ... and it was the easiest Christmas I had for shopping !! i since had an aunts special birthday and I treated her to a lovely Elemis gift box that really looked luxurious .. but great value . i will be using shop rush again.
I ordered some goodies for my dried out locks on Monday evening, and selected standard delivery which was 2-4 working days! On Tuesday evening when I returned home, all my products had been delivered! Thank you so much Shop Rush! This is excellent service!!!
I was struggling to get hold of some ShuUemura conditioner before my hols in Thailand over Xmas (recent highlights+sea+sun=potential disaster). First time I've used Shoprush and it saved the day - easy to order and quick, no-hassle delivery. And the free travel pack turned out to be really handy as well. I'd order again. Jakki
I was a bit worried after reading reviews and when my order didn't turn up after a few days, I called. Their customer service was fantastic and my order arrived the next day with a free travel pack!! Thanks shoprush!
This is the worse online company ever and I am not kidding. Do not expect to receive your order nor expect to speak to somebody from customer services nor get any replies with emails. In fact I doubt they provide any customer service. After 5 phone calls at least and 2 emails, i am convinced i am never going to get any help. This is my first review and I am so furious that I am determined to warn all consumers out there to keep away!