Reply from shoprush
[REPLY]
- Reviews (25)
- Lois
- 1 Review
Impressed by price and customer service!
I bought a couple of Kerastase products from Shoprush, these arrived promptly with a very generous number of Kerastase travel sizes which I love for taking on holiday. One of the products I bought had a fault (the spray was broken) so I emailed Shoprush. I received a swift reply and a full replacement was with me within days. I'm very impressed with the level of communication I received through to resolution.
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- Alicia de la Cour-Venning
- London, GB
- 1 Review
Free goodies and speedy delivery!
I recently purchased some shampoo and conditioner from Rush online. Later that day, I decided I wanted to buy an additional item, but it alone wasn't worth enough to qualify for free delivery. I called the store and they happily agreed to pop the two orders together and ensure free delivery for me. I was super pleased to receive my order a few days later, well packaged and with multiple freebies included. Thanks so much! I'll be making another order soon no doubt!
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- Lindsay Stringfellow
- Exeter, GB
- 1 Review
Great products, fast delivery and outstanding customer service
I've been using Shoprush to buy all my professional haircare products for a while now and they have never disappointed. I'm really impressed with the range of products they sell, and the consistent discounts and promotional offers this company runs. Even when I choose free delivery it often arrives the next day, always very carefully packaged. The reason I'm leaving a review though is because I recently had a problem with my order and they responded really quickly and resolved my issue better than I could have expected. I would strongly recommend their services and products to everyone!
- Angela
- 2 Reviews
Super service
Ordered some Kerastase products - great prices, delivery within a couple of days & even got some freebies as I had ordered 2 products. Had a problem with one of the products & the staff couldn't have been more helpful in arranging a replacement.
Wouldn't hesitate to recommend them & will definitely buy from them again.
- Glenys
- 3 Reviews
Highly recommended without hesitation
I found this website after googling a search for Kerastase products. So glad that I found them. Competitive prices, super quick overseas delivery (my order was sent by sign-for delivery and the parcel transit was fully traceable on the mail website ) and very friendly staff. What more could you ask for. This was my first order and will most certainly not be the last. They're safely tucked away in my "favourites list" ready for my next order.
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- Pat Phang
- 1 Review
excellent customer service
My order didnt reach me and of course, I sent an email enquiring about the delivery status. They had replied to all my emails sent, and replaced my order with another delivery, ensuring that I received it the second time round.
Their prompt replys & flexibility in handling me, an overseas customer - I am impressed. Thank you ShopRush!
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- Rachael Grieve
- 1 Review
Excellent
A great range of products and easy to find exactly what I was looking for. Fast delivery and good communication, keeping me up to date with my order. Will be using again.
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- Doozie McSquirter
- 2 Reviews
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- Carole Childs
- London, GB
- 2 Reviews
Happy Shopper!!
I purchased a demoligica face wash, not only is it an excellent product, Shop Rush sold it at a very good price and it arrived in good time.
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- Caroline Shine
- 1 Review
Great products ! great service
after visiting shoprush for the first time I was delighted to see so many great products that I decided to buy all my friends and family Christmas presents with them. I placed an order for nearly £300 and they all arrived within a day ! all packaged neatly, nothing damaged and nothing missing.! All my Friends and Family were delighted with their presents ... and it was the easiest Christmas I had for shopping !! i since had an aunts special birthday and I treated her to a lovely Elemis gift box that really looked luxurious .. but great value . i will be using shop rush again.
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- Lisa Yallop
- 2 Reviews
Simply wonderful service
I ordered some goodies for my dried out locks on Monday evening, and selected standard delivery which was 2-4 working days! On Tuesday evening when I returned home, all my products had been delivered! Thank you so much Shop Rush! This is excellent service!!!
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- Jakki Bendell
- London, GB
- 1 Review
Holiday hair disaster averted - thank you!
I was struggling to get hold of some ShuUemura conditioner before my hols in Thailand over Xmas (recent highlights+sea+sun=potential disaster). First time I've used Shoprush and it saved the day - easy to order and quick, no-hassle delivery. And the free travel pack turned out to be really handy as well. I'd order again. Jakki
- Sarah
- London, GB
- 1 Review
Great customer service and deals!
I was a bit worried after reading reviews and when my order didn't turn up after a few days, I called. Their customer service was fantastic and my order arrived the next day with a free travel pack!! Thanks shoprush!
- Danielle
- 1 Review
Love them...xmas shopping DONE!!!
Ordered the last few of my xmas shopping gifts, thought id done it a bit last min.com but i was wrong, only took a couple days to arrive and great value for money!!! Whoop whoop!
- Nick
- Brighton, GB
- 1 Review
Great Pricing
Bought some Kerastase products from shoprush. Ordered on a monday night got it on the wedsnesday morning. Also they had offers on so I got a free travel pack too. Very happy customer!
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- Sharon Yap
- 1 Review
RUN FAST!!!
This is the worse online company ever and I am not kidding. Do not expect to receive your order nor expect to speak to somebody from customer services nor get any replies with emails. In fact I doubt they provide any customer service. After 5 phone calls at least and 2 emails, i am convinced i am never going to get any help. This is my first review and I am so furious that I am determined to warn all consumers out there to keep away!
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- Berdo Robinson
- 3 Reviews
Good value if you're not in a hurry!
I read the bad reviews but decided to give them a try anyway. I placed the order (Aveda shampoo) on their website (not via Amazon) and it took 5 days to despatch, then another 4 days to deliver.
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- Rishi Jassal
- Woking, GB
- 1 Review
Dreadful customer experience
Received my items damaged. They don't answer the phone and they do not respond to emails. Head Office refused to help. Do not shop here.
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- Kirstie Brindle
- Warrington, GB
- 1 Review
Disgusting customer service
Worst customer service I've ever experienced - I can see from other people's reviews that it is not a coincidence my mails are being ignored.
Delivery was slow - So slow I asked for the order to be cancelled. The Customer Service advisor told me the order had already been dispatched, hence I couldn't cancel. Bizarrely, this email, and the standard "your order has been dispatched" mail came within a couple of minutes of each other. Clearly something had been done to push the order along once I'd already asked to cancel.
As a matter of principal, I sent the items back. However, before I did, I asked to confirm what would happen with me having to pay £6+ to send them back - when I had asked for them to be cancelled in the first place and that had been ignored. I was told my postage would be refunded.
2 months and 6 mail chases later - My postage has not been refunded, nor have they even had the courtesy to reply my mail.
Disgusting customer service - How they can simply ignore customer queries is beyond me!
I will never be using them again.
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- Cait Mellow
- London, GB
- 1 Review
outrageous
Ordered in the middle of August and never received the products. They refuse to respond to emails and don't answer their phone. Thieves!
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- Emma Kay
- London, GB
- 1 Review
DONT SHOP WITH SHOPRUSH!!
I placed an order on the 3rd of septemeber and it is now the 17th and i still have not recieved it. I have tried calling and have left messages but no body responds or picks up the phone, after waiting on the phone for 20mins it just cuts off.
I hope i will recieve my order soon or i will be reporting shoprush to trading standards.
Looking at thier facebook and twitter page everyone seems to have the same problems.
I will NEVER order with Shoprush again, and i encourage everybody to shop elsewhere.
- Ana Visi
- 1 Review
HORRIBLE NON EXISTENT CUSTOMER SERVICE
I cannot say it enough do NOT be tempted to shop with them just cos some product you want to buy is a few pennies less than elsewhere online (that is what attracted me), you will regret it and it is not worth it!!! They take ages to dispatch items and have very slow postage, you cannot even contact customer services if there is a problem because the numbers they provide are useless, no one answers you will be put on hold for ages and when they eventually do they will tell you that this is the customer services dept but they can't help with online orders as they haven't got a clue and it is not on their system. Then they will give you some other number to phone that you will never manage to get through to talk to an actual human being. Awful communication. Liars, cheats I could call them every name on earth they'd fully deserve it, no one's ever made me so angry over such a small value purchase it is just that everything about them is irritating to the max! They will not refund you so say goodbye to your money unless you want to waste your time chasing claims like I will be doing now because I don't want them to get away with it. Seriously don't buy from them. Or if you do prey everything will go OK cos if there is a problem you will NOT be able to resolve it with a bunch of muppets.
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- Trangy Huyen
- London, GB
- 1 Review
Disgraceful service and the worst shop online experience ever
It is now 20 days since my order was dispatched, I received it 7 days ago and no longer need it.
I have tried for one week to contact Shoprush. I have sent over 5 messages and emails, I have called every single day and nobody answers. I've asked on their Facebook page and I can see that they have replied to somebody elses query but ignored mine.
I just want a refund but if nobody gets back to me, what can I do??
I'm so furious with them, it's totally unacceptable. I already send the products back that costed me nearly £90.00 and also costed me 13.00 to send back and never heard anything from them
They are cheaper than elsewhere but i'll never use them again because their customer service is so awful, its not worth the savings. If you look at their Facebook page you'll see that i'm not the only one that feels this way. I would give 0 stars if it let me.
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- Anneke Moxon
- Shinfield, GB
- 1 Review
Awful customer service - non existent
It is now 18 days since my order was dispatched, I received it 7 days ago (took 11 days to arrive which is bad enough),but they sent me the totally wrong product.
I have tried for one week to contact Shoprush. I have sent 7 messages and emails, I have called every single day and nobody answers. I've asked on their Facebook page and I can see that they have replied to somebody elses query but ignored mine.
I just want a refund but if nobody gets back to me, what can I do??
I'm so furious with them, it's totally unacceptable.
They are cheaper than elsewhere but i'll never use them again because their customer service is so awful, its not worth the savings. If you look at their Facebook page you'll see that i'm not the only one that feels this way. I would give 0 stars if it let me.
- maria
- bristol, GB
- 2 Reviews
