3rd time I have used shower doc. A good web site and excellent responsive service. I can't rate these people highly enough. Definitely worth more than 5 stars.
Really helpful on the phone. They didn't push to sell me anything and gave good advice. Pity they printed my address wrong as I stayed home for the delivery and still ended up having to collect it from the local depot. They didn't even try to leave it with my neighbours. All four of us take parcels in for each other.
Fast and efficient service with a really easy to use website. It's always nice when you get exactly what you asked for with no fuss, I'd definitely use them again.
Having been assured of 24hr delivery if I ordered before 3pm on monday (Dec 2nd), the first attempt to deliver the shower cartridge was wednesday. As no one was in to accept it I finally got it out of the nearby Post Office after 5pm on thursday. (the cartridge could not be collected on the wednesday as it was still on the van when the Post Office shut for the day!)
My client had no hot bath or shower for over a week.
The previous week (November) Showerdoctor failed completely to assist in identifying the cartridge required, despite my and/or my client sending photos etc. in via their website 3 times. (Not 'failed to identify' but failed to assist).
A very dissapointing performance frankly.
I called the folks at Shower Doc, who diagnosed the fault with my shower... they gave me the option to order over the phone or online.
parts came next day - and shower now works like a charm and was about 10 x cheaper than a new shower.
will def use again...and have already recommended them to a few friends.
The thermostatic valve on our shower started leaking.Panic set it when i found out it was discontinued. Had vision of destroying tiled wall to replace. Found shower doctor by search, part I needed identified with new replacement model that would fit and full institutions how to get old valve out and new one in. Ordered part late Wednesday night ,delivered Friday ,installed Friday night and working....I am not sure if I would have been able to get old lime scaled valve out with out tip's on web site. Very impressed. Thanks , don't often bother with reviews but you have saved me replacing a tiled shower.
5 stars for service, price, delivery and with the added bonus of the Shower Doc DIY web demonstration videos making the task so easy to do.
This is the service that all organisations should aspire to; Complete Customer Satisfaction.
Recently ordered part for our shower, it was really easy to find the part I wanted with the picture given. Once ordered the service was excellent it was really quick and within in three days part delivered and shower up and running.
Very easy to identify and order the required parts, which are promptly dispatched and quickly delivered. Have used them a number of times and the same comments applied.
This together with good value for money means I have no hesitation in recommending them, and will continue to use them.
I ordered three parts for a customer and I was amazed that the parts were there the next morning. Fantastic service.
I logged onto the shower doctor, entered the model of shower,searched for the fault and ordered the part on a Friday morning.
Saturday part arrived via Royal mail, well packed and complete with fitting instructions.
No dramas and a happy family.
Part information and description is good, prices are (as always) a bit steep. Repair videos are priceless.
I had a faulty shower valve for about 18 months in my trevi shower.Used the excellent tech sheets to find my correct shower and the correct part was selected.
Part arrived was as ordered and fitted perfectly.No more shower pulsing or not starting at all.It now comes on immediately with full flow.
Diagnosed, purchased, repaired within 2 days brilliant. Thanks shower doctor
Your site was easily found on the Internet. Once on I was able to feed in the type of shower that I needed the part for. This came with a complete list of spare parts in picture as well as description. I was able then to contact your company by phone while still looking at the screen for part number. Your man on the phone was efficient, he knew immediately what I was after and asked if I wanted it tomorrow. Affirmative. Delivery charge, "No delivery charge madam". The price was as on the screen and this was efficiently dealt with my credit card. Tomorrow came and so did the shower part, which was fitted and now all is nice and clean and fresh!! Many thanks
my shower stoped working one morning.i removed the shower pump and found the brushes had worn out in the motor. I knew my shower was very old so i thought i was going to have to buy a new one and rip my new decorated bathroom to bits.so just had a quick look online and found the shower doctor, put in my make and model and a very good picture of my shower came up and they had a set of brushes to fit and there was also a very helpfull video how to fit them.orderd them wednesday night came friday morning shower up and running friday night.great service,fast post and best of all saved me alot of money.Thanks again shower Doctor.
Great site with with easy to follow videos, quick response to any questions. Full range of old and new showers and accessories, very reasonable price and very fast delivery. Would use again and would highly recommend
This is the first time that i have purchased anything from The Shower Doctor Ltd.
From their website to ordering everything was simple. they kept in contact from the off, and that was reassuring. i was given a delivery date which fitted in with one of my days off work. Wiil definately buy from them again.
The one gripe I have is that the delivery service from Royal Mail was not up to the same standard. I stayed home until 18;00 hours then had to go out for an hour, and surprise, the delivery was made that evening whilst I was out. It would help if you wre told that it could be a late delivery. I had to collect from my nearest post office. That is the only complaint that I have. Hence the 4star rating.
Excellent videos, and pre and post sales service. , Shower Doctor were able to identify my requirements from basic photos of a dripping shower head. The service kit arrived within 24 hours , and my shower is now working well . Thanks for everything, highly recommended.
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