Driver was unable to find the flat. We phoned him to try to locate him, but he was unable to understand our requests that he tell us which street he was on. When we found him he was smoking in the cab and finished his cigarette as we drove off. There was a very unpleasant smell of cigarettes throughout the journey. The driver's driving was extremely unsafe. In particular, once we reached the motorway he was veering from side to side in the middle lane. I was extremely relieved once we reached the airport after an extremely unpleasant journey.
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Thank you for your recent feedback on our service which is very much appreciated. Great service is a fundamental part of our business, and your feedback is invaluable in helping us improve. The service you received is clearly unacceptable and we have taken action against the service partner and driver concerned through our compliance process. We would like to make you an offer of a free replacement journey to show you that the service you experienced is far from typical and that we can deliver excellent service. See our separate email stating how to take up the free transfer offer.