This was my first booking with Silver Shuttle and I was very impressed. I paid £24 to get from North London to heathrow as it was a shared service but I was the only person who was picked up and they got me to heathrow very quickly. Will definitely use them again and strongly recommend to anyone looking for a cheaper option to a cab.
We found the service very good. The night before we were due to land at Heathrow we received a text confirming that our driver would be there. Another text was there as we arrived in case we didn't knit up with our driver, but there was no need as we found him easily. He was friendly, courteous and helpful. The drive was smooth and comfortable. We would most certainly consider using Silver Shuttle again.
Hey there!!! New to London? Want reasonable travel experience with least botheration of getting lost or overcharged, with least effort to pick n drag your luggage through tubes, in road etc? Well your answer to all such problems is Silver Shuttle Service the 3 S with a difference . Easy to book easy to pay and well informed service. On time n cordial staff makes it a comfortable travel experience.
After reading a number of reviews where the service was not as expected, I had some qualms about using it, especially as I had a horror 23-hour long-haul flight ahead of me. So to reduce the risk of late arrivals/ delays in transit, I booked a Silver Shuttle Standard Service (this eliminated any prospective delays from sharing), and also gave myself 30 minutes more to flight departure time than is the norm (by registering an earlier plane departure time). Driver was courteous, careful, and very helpful with my baggage. He obtained a baggage trolley for me at Heathrow so I could better move my luggage (2 check-in cases and 2 in-cabin bags). He did arrive 30 minutes early though, and I wonder if he would have charged me for waiting time had I not been ready to go when he got there, as has seemingly been the case with previous reviewers. Due to the time of day of the booking (Thursday 7pm), I can understand the driver taking this option as traffic to Heathrow was pretty bad, and the important thing is to catch the plane. So hats off to the driver for showing initiative.
Most affordable airport shuttle service. Our pick-up was absolutely punctual, whether at pick-up or the time of arrival at the airport terminal. Very friendly and safe driver. Pleasantly surprised to have an exclusive saloon car despite only paying for a shared van service. Thumbs up! Will recommend to all.
Excellent communication, good value and very professional. It was so good to arrive and not have to worry about finding a parking space and struggling with suitcases on and off shuttle buses etc. Would definitely use again.
Recommended by my work colleague, I decided to give Silver Shuttle a shot. Journey to Gatwick airport early morning in 05/09/13, the driver from Country Cars was punctual, however we were unaware he didn't work for Silver Shuttle as the jobs are contracted out to other firms to cover transfers.
Return from Florida on 28/09/13 at Gatwick, our flight landed an hour earlier than scheduled at 04.15am, I had specified a pick up time for 06:30am. Received a text message advising "Don't worry if your plane is delayed as we are monitoring the arrivals board". We were left hanging around for over an hour and guessing when a driver would show up.
Clearly the arrivals times were not being monitored as Silver Shuttle failed to notice our earlier arrival time and advise a driver to be dispatched early.
I had to call Country Cars that originally picked us on the start of the holiday, they are based somewhere near Gatwick, and spoke to a gentleman on several occasions about my booking. He said they were unaware of our early arrival, and called another driver who was luckily dropping some passengers into Gatwick, so were able to get home.
We were advised "Your Silver Shuttle driver will meet you at International Arrivals", however had difficulty locating the driver who called me to say he would meet us in the car park, which we wasn't expecting.
The driver from Country Cars said he didn't have our a record of our booking and wasn't informed by Silver Shuttle that our booking was a Meet & Greet service, and therefore had to walk around from place to place to find him.
It was most annoying not knowing what was happening after an overnight flight and feeling tired. The driver apologised however it wasn't their mistake, as Silver Shuttle should have communicated with Country Cars. My husband was fuming and said he would not use this service again.
Very complete service. Reminded us 24 hrs prior to departure, again when they were on the way to collect us, and when they had arrived. Parked next to our hotel when there was seemingly nowhere to park. Delivered our Canadian guests to T5 on time, and looked after them well in the process. Handled a change in pick up time without a problem. All round 9/10.
The lost point is the website which is clunky, in fact it didn't even enable us to find out the prices or book on line. But telephone service was first rate.
We will definitely use them again.
Great - prompt and competent driver. Would use again and recommend.
I used Silver Shuttle for the first time a couple of weeks ago to get me to Heathrow for a 6am check in. I ordered the pick up the day before and chose the share option which is a fantastic idea if you want to save money. Ahmet, my driver, was incredibly nice and a careful, considerate driver and very jolly for that time of the morning. He picked me up from Stockwell on time at 5 in the morning and we picked up another lady in Hammersmith and got to Heathrow for 6 on the dot. If you chose to share then the price is almost halved and was as cheap as taking the Heathrow Express. This company is brilliant and I will definitely use them again. They will keep you up to date with emails and texts right up until your journey with them. Fantastic service, well done Silver Shuttle. I am recommending you to everyone.
Arrived about 15 minutes earlier than expected but no complaints about that. Got us to Heathrow on time despite major traffic block due to accident on the bridge. Don't bother with the Airport Express train...take the Silver Shuttle
Top class service-especially since silver shuttle is part of a pool of small pick-up companies. Excellent service-exact timing, friendly and reassuring.
Silver Shuttle's website canbe "unstable".
I would recommend silver shuttle service to anyone looking for a shuttle from Heathrow airport to central London. The driver arrived promptly with our name displayed on a placard at our predetermined meeting area. The driver was courteous and safely drove us about 20 miles to our hotel. The price was a great value, as I compared several other services that were much more expensive. Silver shuttle met all our expectations and relieved us of any worry of navigating our way through the tube system with luggage in tow.
I was really happy with this service. It was very affordable and stress free.
As a traveler from up north booking transport from London to Heathrow and back is a bit daunting. Picking a company online a couple of weeks in advance is not easy: Are they going to turn up - will you be on time for flight etc.
From our recent experience with Silver Shuttle you need not fear - their service was impeccable and exactly as advertised on their website.the price was good, the car and driver clean and smart, the communications reassuring.
I have no hesitation in recommending them and we will certainly use them again.
I used Silver Shuttle for my ride to Heathrow airport. The service overall wasn't bad. I used the shared service, which meant I shared a ride with another customer going to the same location.
I booked it for 4am and received a message from them stating that my driver would be there at 3.40am. I think that they ask customers to be flexible with the booking, so I was kinda expecting a different time. But then the driver turned up at 3.15 am instead and I wasn't quite ready. Early is usually a good thing, but not on this occasion. It was so annoying.
Then we went to pick up the other customer and the driver looked like he didn't know where she lived. Then the customer also said to the driver that she wasn't expecting him so early.
I give them a thumbs up for at least getting me to the airport and also sending a clean, spacious car but the above experience let it down a little. Overall, I would still use the service, but I'd probably have to talk things through with the management before booking. Or I may just used another cab service that I recently found which only charges £8 extra for a private cab.
I booked the Silver Shuttle for my daughter starting at university and as she was arriving from abroad I was somewhat concerned, but the driver was on time and holding a sign with her name and the door to door service was great, I would really rate this as a first class service and would use them each time we arrive in London.
I booked a return trip to/from Heathrow and the service was good value, prompt and fast. The drivers were on time and the peace of mind that came from text and email updates were appreciated. Would recommend.
Booking online was straightforward with clear information provided. Confirmations emailed and texted to provide confidence that the driver was on their way and in fact was early. Prices excellent and would highly recommend this service.
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