Simple Servers reviews

Simple Servers reviews

Excellent
9.2
from 0 - 10
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Fast, UK Based with Great Support & Service

Ive had hosting with a few cheaper web hosts and was always a bit skeptical about paying more for hosting. I needed to increase the speed of my website and my hosting was my first stop in doing this. Simple Servers was recommended by a client of mine, and I am very impressed with the service I have received so far. The transferred my site, and sorted any issues that came up with the transfer. Well worth the money, and it has improved the speed of my site LOTS! Use them, you wont be sorry!
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Review by confirmed purchaser

The best hosting company!!!

Fast servers,also fast and helpful customer service! Recommend to everybody! I use The Magento Extreme hosting service. I love it :)
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Review by confirmed purchaser

Massive increase in performance for my magento store and cheaper than my old hoster!

Their servers really are lightening fast and designed for magento. I've noticed a massive speed increase and cant wait to upgrade to their SafeCloud VPS Hosting when needed.

Support was good and quick to migrate my store.

Thanks
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Review by confirmed purchaser

easy to deal with.

Good value, knowledgeable staff. Fast response times, always. If you are based in UK and looking for fast magento host, this is it.
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Review by confirmed purchaser

Early days but lightening fast! and great support!

Moved our Magento store onto a SSD Rocket box, clues in the name! Halved our load times. Would recommend!
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Review by confirmed purchaser

Fast & efficient

While working from home I needed some file permissions changing, opened a ticket on a Sunday morning & despite it being a Sunday, it was completed 65 minute later, excellent service!!!
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Review by confirmed purchaser

Great Customer Support

After joining simply servers I dived straight in and installed Magento using the 'once click install' via cpanel; when the installation completed I could already see that there was a problem with the installation; the generated thumbnail which should show an image of the homepage instead displayed a php fatal error message, ekk. So I went the process of uninstalling and re-installing, again using the 'one click install' to no avail...after the 5th attempt I admitted defeat.

After sending off a low priority ticket to support, I was quite surprised how quickly they responded and addressed my problem. After a few messages back and forth the problem seemed to clear it self up and magento was running. :)
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Review by confirmed purchaser

AWESOME EXPERIENCE A+++

Hi Simple Servers.

1. Thanks for getting my server up and running in under 24 hours,
2. Thanks for Moving my Magento site, Blog and Databases in under 4 hours
3. Thanks for the super fast telephone support (support is faster than the servers)
4. Thanks for the super fast email replies
5. and lastly Thanks for being so damn friendly and helpful

I have never ever dealt with a Tech Company that is as fast and friendly as these guys, If you not making use of simple servers then you making a mistake.

These guys will help you every step of the way, trust me - these guys are seriously brilliant.
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Not recommended, very unreliable hoster, they just take you down when website grows / visitor numbers increase

After a good start this hoster let us down so many times...

The core of the reason I would never recommend anyone to host his websites here is the fact they will take your full hosting down (website, email etc) for so many reasons that are making this company completely useless for any SERIOUS webcompany/webshop.

Some examples:
- As a customer you put your website(s) online, adding more and more products, visitors are coming and BAM! Just overnight the site is down because of exceeded storage limits. Yes, we are talking about harddisk space...

- Site is getting more and more visitors, so the bandwidth these visitors use increases. There is a limit but if you exceed it simple servers takes down your hosting, BAM! You have to find out yourself, get support and make an extra payment first to get things online again. Yes, they send warning emails first, but in my case I got 3 in 1 day and had NO chance to do anything about it, later that day they take all websites down. Idiotic!

* What if site owner is on holiday and this happens? Sites gone... Nobody knows except CUSTOMERS
* What if warning emails are in SPAM folder? Yes, that happens...
* What if these 3 warnings arrive within the same day due to some unexpected source of bandwidth?
And I can go on and on....

Any serious hoster should work the other way around. People's websites grow and if storage or bandwidth is exceeded you should contact the client and make a warning like 'next month you should upgrade' or perhaps just invoice them, but in ALL CASES keep the hosting online instead of shutting it down without informing your client. We have been shut down this way several times and the last downtime (while I was not in the office, had NO IDEA what was going on) caused a significant amount of lost income, so we are pulling the plug now. Have warned them for this before, gave them many chances to change this ridiculous method / policy, but nothing changed, bye bye Simple servers.

It's a shame for this company, since their support is generally quick and helpful when contacted, but this is always AFTER they have CAUSED a problem by shutting you down.

We are moving, NOW.
simpleservers.co.uk

Reply from simpleservers.co.uk

Ronald
Apologies for the delay in replying to your post, as you had not confirmed an order number or used your name registered with us we could not locate your account. We are very sorry to read this review from you and we regret to loose you as a valued customer. However, It is clearly set out what bandwidth allocation comes with each of our hosting plans. Our system automatically notifies our customers via email and in cPanel when they reach 80% of bandwidth usage, 90% and 95% we have also contacted you a number of times to recommend an upgrade to a dedicated server that your site had grown to require. We are very sorry that you exceeded your bandwidth as quickly as you did and got all 3 emails in 1 day but we feel our policy is fair and reasonable in this respect.
We did suspend your service after you were using over 50% of the shared server CPU usage due to an issue with one of your 5 multi store domains. Prior to doing this we did inform you but this was not addressed so we had no choice but to suspend your service as it was effecting other customers on the same server. At the same point we suggested using a dedicated service which was declined.
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Review by confirmed purchaser

Massively Impressed so far!

Simple is right! It is soooo much easier than all the other companies I've used in the past and the service has been excellent the two times I've needed it - both my mistakes which they were very efficient and helpful in sorting out :)
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Review by confirmed purchaser

Excellent easy to use with great support response times

Have been signed up for about a month so far. Had 3 help tickets raised to help me in the setup process (incuding file permission settings etc...) and all answered in really good time and accurately.
Cheers everyone :)
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Review by confirmed purchaser

Easy setup, great service!

Everything went as planned, one small issue cropped up, I submitted a ticket before I went to bed, next morning when I woke up it was already done.
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Review by confirmed purchaser

Very fast and excellent hosting service

Very very satisfied with the server speed and customer service. I would recommend to anyone for Magento hosting
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Review by confirmed purchaser

Excellent service and support was fast and to the point

Signed up to test their service and can say they have some of the fastest hosting i have ever used and the support i got was great and effortless to deal with them via tickets and emails. Their prices to my knowledge are some of the best around for this type of hosting service would recommend them to other webmasters and SEO services as load times are now a larger consideration in googles organic ranking algorithm than ever before.
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Excellent Service, highly recommended

Signed up to simple servers for their magento knowledge, Having coming from another provider who were good but their servers werent as fast running magento.

The speed with simple servers is excellent, even on a shared hosting account.

And the customer support has been great, saved myself from disaster once.

Highly recommended, particularly if you are setting up a magento based website
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Review by confirmed purchaser

Superb service, 5 minute result even at 10pm at night

Superb response to query. Detailed and explained exactly what had been done. Couldn't fault them. Even at 10pm at night. A+++++++
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Review by confirmed purchaser

Excellent to deal with and top notch support

I recently switched across a few sites to Simple Servers and migrating sites from one server to another is always a pain. Not this time.

Simple Servers completed the job for me in next to no time at all, very painless and really went the extra mile to ensure that I was totally happy.

If you are looking for great host for your Magento sites I really can't rate Simple Servers highly enough. 10/10
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Review by confirmed purchaser

Fast and Reliable

Account was easy to set up and the performance of the Magento shop is great. Works like it should on their servers.

Have already recommended to others.
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Review by confirmed purchaser

I trust them

So far, Simple Servers have proven very reliable. They're prompt to respond to support tickets and their service is good.
I've only been with them for a few months, it's too soon for 5 stars.
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Review by confirmed purchaser

Fast servers, excellent support

We use Simple Servers to host a Magento website. Their servers are lightning fast, and the technical support is always very quick and helpful.

Simple Servers Ltd Details

5th Year In Business

Simple Servers was established February 2009 a few months after the birth of Magento

100% SAFE & SECURE

simpleservers.co.uk uses a Geotrust Secured 2048 bit SSL payment system.

24/7/365 Support

We are dedicated to providing the highest standards of support during and after your purchase. Whatever the issue or question - we aim to assist clearly and promptly via our online support ticket portal

Quick Links

Magento Hosting
Magento SSD Hosting
Magento Dedicated Hosting
Magento SSD Dedicated Hosting

Visit Simple Servers

Contact information

Call us on: 0208 242 6070
We live here: 3 Chestnut Court, Jill Lane, Sambourne
B96 6EW Worcestershire
United Kingdom

Category

Simple Servers is ranked 1 out of 5 in the category Cloud Storage

Simple Servers is ranked 4 out of 22 in the category Domain

Simple Servers is ranked 12 out of 51 in the category E-commerce Solution

Simple Servers is ranked 7 out of 25 in the category

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