I ordered 2 items, one was far too small, the size was not right according to the label.
Also for the first time I had to pay for the postage while returning the wrong item ...
That was my first and last shopping with Simply swim, but wish you luck.
Product fine. Online ordering system fine. Telephone staff fine...... BUT I returned the first two suits as they were too big (the reviews said that the style came up small - it didn't....and ordered a smaller size which is fine. BUT because I returned the other two outside of the 7 days £2.99 was deducted from the refund amount:
a. I ordered from SimplySwim as I thought it was free P & P (obviously aware I would pay Postage on any returns, which I did)
b. I didn't know they had a 7 day return policy so having £2.99 deducted from the refund I am not happy at all.
Since I am not happy about this I will not be using SimplySwim again.
Perhaps charging for delivery and offering free returns would be fairer. It's a it harsh when sizes are not exact to have to pay postage to return a misfit. Otherwise fine, would have given five stars, but for this.
Had to send one swimming costume back as the fitting wasn't quite right. It was dealt with quickly and efficiently and refund immediate. a replacement was sent as quickly as the original. Cannot fault the service.
We ordered swimsuits for all the family as the prices seemed so reasonable. It's sometimes difficult to buy swimwear out of season so this was a great option to buy what you might not be able to find in the shops.
We liked everything that we ordered - the fit was according to the measurement guide on the website. However we did return one item as we misjudged one of the sizes. Service was good with regular e-mail contact and the item was replaced within a few days. We will definitely use this web site again!
The swimsuit arrived on time - i paid extra for next day delivery as it was a last minute order. It's good, fits well, which is often a problem for me as I have a long body, and feels comfortable. So much more convenient than trawling the shops!
Will definitely use again.
ordered a racing costume but was too small so sent back free of charge and a larger size was sent out to me that same day to be delivered the next day free of charge.
was notified by email of any refunds.
I have bought 3 swimsuits from Simplyswim, i recieved them really quickly. My grandaughter swims for County is well pleased.I recommend buying them online, no messing about in shops,i rangup one day with a query and the girl was pleasant and helpful.
I bought this Mira swim hat to protect my hair from chlorine damage, in the hope that it would stay on. It did stay on and I have a large head. It was also comfortable. My hair wasn't wet when I took it off, amazing! I also bought the pretty lilac colour to match my costume!
Best swimming costume website I could find, costume arrive straight away, sent it back as it didn't quite have enough growing room for my 9year old (no fault of Simplyswim) They sent me another by return. Excellent service
Dealing with this company has been the best ever experience, very helpful & understanding even when it comes to returning items. I had been in hospital & was worried about not making the deadline for my refund after speaking to their customer service department they extended the return time scale.
Excellent service can't fault this company or its staff.
very pleased so far and hoping it proves to be better than my previous swimwear
The swimming goggles arrived promptly. The description of the item on the website is not very clear though. The description of the goggle said 'black' so I thought the lenses were black. In fact there was only a bit of black colour on the rubber seal of the goggles.
Although bought my usual size in Zoggs swimsuit this one was a little bigger than usual. Good quality garment at a very fair price.
Transaction was swift without any problems.
Will use this company again.
I needed a new costume that was functional as I swim a lot but that looked pretty as well. I always hated the fit of performance swimwear, I feel they accentuate your middle are whilst squashing your chest! This swimsuit is perfect. The swimsuit has the flattering look of a tankini whilst being a one piece. The little dress can be worn ruffled up or just left to hang, like a little dress, so feminine and pretty! The fact it is sold by bra size as well is an added bonus and is true to size. The colours are bold and fun, the halterneck is very comfortable. All in all this swimsuit looks & feels the part weather you are having a quick dip or doing aqua aerobics. You won't be disappointed.
this company is brilliant after spending months looking for a suitable swimsuit for all the hours that I spend in the pool I found just what I wanted, ordered it and it was delivered 2 days later. What a lot of time I wasted, will use this company again and save myself time and effort.
This swimming cap is made of a strong material that feels like it will last a while. Very easy to put on and comfortable to wear. Comes down over the ears and helps keep my ear plugs in. Comes in a handy resealabe plastic bag. Would recommend.
I've ordered around 4 times now and have always had problems. The sizing is different between manufacturers and Simplyswim don't bother to point it out. It costs more in return postage than the apparent savings.
Also Simplyswim just don't carry the popular sizes, it's always 'Out of Stock'. To be honest, it's a good idea that needs to be developed properly. Right now it's far less hassle to buy from a 'Real' shop where trunks can be looked at, sized and if required, tried on.
Placed an Order at short notice (needed some new trunks for my Son for a swimming gala). Wasn't sure on sizing so I ordered two pairs just to be sure. Both arrived the next day via DPD Courier. Really convenient as I was notified of a 1 hour delivery window & was able to do other things without having to stay in!!!
One of the items was too small (luckily I had ordered the next size up) and this was posted back on a Monday and refund issued on the Wednesday. Extremely pleased... now have to resist buying stuff for myself!!!
I found the website easy to use, I was looking for my 8 yr old son and found everything that I needed with no trouble, easy to pay and delivery was very prompt, order turned up within 3 to 4 days. Very Happy
I would recommend this company to any of my friends or colleagues . The staff were helpful and friendly, the product met my expectations and it arrived on time. What more could a customer ask for.
Have purchased many swimming costumes from Simply Swim and to date have not been disappointed. Have just ordered and received a costume that I have purchased for the beach next year. I am an optimist!
they were the lowest price on the internet. I was searching for swimming trunks and they had a good choice. I also discovered that their shop was only up the road when they sent me a mini sales brochure with the order.
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