im from Australia.
i placed an order sunday nite, when i wake up monday morning i got an email saying that my order was canceled, and the email didnt metion why.
so i try to send email to the Helpteam, they leave me with no respond.
then i try contact via twitter.
i was replied pretty quickly which was the good thing, but they said my order was canceled by the security team therefor the reasons are not disclosed. and he suggest me use a different detail to re-order.
this was my credit card and that was my correct address.
they wouldnt let me know the reason why it didnt work, so how do i know what detail to change to.
i am guessing they are trying to avoid people stealing someone else's credit card by applying those rules.
went to the bank, looks like the amount of money in my order was deduccted from my credit card.
but they said they have not taken any fund.
have to wait to see about the 'refund'.
I was refunded ~15 pounds less than I paid originally (this is what left and returned to my account) for:
-2 pairs of shoes that were not delivered due to size? advertising shipping to South Africa but not managing to execute
-No notice or letter of apology that my items were not delivered
-Only registering and processing my refund after I made a 20 minute international call to the UK at my own cost
-No understanding of why the goods were not delivered
-Taking 6 days to reply to my request for a refund over months after the goods should have been delivered, site clearly states a maximum of 48 hours
I guess they made me pay for the banking and forex charges along the way, and that's what has cost me.
Overall terrible customer experience and poor service.
Bestilte mine varer d. 29. april, og modtog varerne d. 15. maj. Kan godt være at det er mig der er forvandt, men jeg har aldrig ventet så længe på varer som er bestilt indenfor EU før.
Kontaktede kundeservice, da jeg gerne ville have fat i et track-and-trace nummer, men det er åbenbart ikke noget de opererer i. Fandt så senere ud af at pakken var sendt som et brev, hvilket gør det en smule svært at spore skidtet, hvis der skulle opstå komplikationer.
Trods de fine priser, handler jeg nok ikke hos Size? igen.
Worst customer service ever. Don't even bother looking at their website. They lied to me and said they already dispatched a backpack i tried to buy. They withdrew money from my card however they lied and cancelled the order with the following reason:
"Your order has been cancelled by our security review team. Due to the nature of this cancellation, we are unable to disclose the reason on this occasion."
Even though they already had withdrawn the money from my credit card. It took me four days to get my money back which I lost 2 £ on because of change in the DKK/GBP exchange rate. DON'T BUY ANYTHING THERE!!!
Mads Neistskov found this review useful
I bought a pair of shoes from Size. They were the cheapest i could find and delivery was fairly cheap as well. I ordered thursday night and received the shoes on tuesday. There was nothing wrong with the product i received. The reason i give 4 stars instead of 5, is that there isn't specified on the website that their shoe sizes is in UK sizes. I ordered a UK 9 where i was hoping for a US 9.
I ordered a shirt in medium since I always wear small or medium and wanted to be sure it wasn't too small. Turned out the shirt was VERY small in size, which would've been useful info on the site first of all.
Also, when ordering I added "Att: My name" since it was shipping to my workplace and I didn't wanted it lying around forever or picked up by someone else - but when I got the confirmation it did say anything about the "Att:", so I wrote them and asked if they got it on the package or not. Never got an answer.
Meanwhile I actually received the shirt only to find out it was WAY too small. After reading all the info on returning/exchanging items on their site, I wrote again and asking if it was possible to exchange it for a bigger size - I didn't mind paying for shipment again. But - No answer... again.
A little over a week later I wrote them AGAIN, only to receive a standardized mail about their return policy which I already read online and on the letter that came with the shirt and an apology for the late resonse. Still no answer to if I could exchange the shirt if I payed shipment again. And by the way, I got this when I was on a six day trip out of the country.
So after being away on vacation, I wrote them that I had little faith in their whole operation and as I saw it I could either try to return the shirt and end up getting no money and no shirt. Or I could keep the shirt and try to sell here and cover some of my purchase. Anyway, during this whole correspondance the 28 days on returning items conveniently went by, which they just wrote me. So even though they acknowledge and apologize for their incredibly slow response time - they don't even offer me and extended period to return the shirt, which would have been the decent thing to do when their customer service is this bad/slow.
To no surprise they are now answering my mails fairly quick - after the 28 days. Pretty lousy to stall response until the 28 days goes by.
I placed an order on the 23rd of January, in the order is a pair of Carhartt Aviation pants. Here I am at 14th of Feburary, and I am yet to receive my package from size.co.uk.
Furthermore i've written an e-mail, which still hasn't been answered. The thing that's the most confusing is that it's been tagged as "Despatched" for more than 2 weeks, though, again, I am yet to receive my package.
In conclusion... It's been 21 days, I haven't received my package, customer service isn't answering and the money have been lifted from my bank account.
Size.co.uk, what's going on?
probably one of the best sources for online exclusive trainers, on the site everything is clear/easy to find and understand and when purchasing the delivery is very fast, my product arrive just days later and all was in good stead, I'll be back there at a later date, without a doubt.
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