Be careful purchasing internet line with usage restrictions from Sky as the restriction is carried out by BT. Sky does not know how much you have used and if you go over, they do not know when a restriction will be lifted (or maybe thats just customer service!? - including floor managers!). Basically they will blame BT, explaining that BT customers gets priority - "its not us - its BT "- try and find that in the T&C's.
Btw, they record the phone conversation but object to you doing the same - try it - hilarious - just reassure them that it is only for training purposes - but apparently you are not allowed.
I am from Europe and a company like this would not last for 6 months there. Absolutely ridiculous people at customer "service" completely clueless. Calling me "boss"??!?!?!? What the hell is this a construction site?? Lies all around about broadband speed, absolute nonsense on my bill, no relevance to required payment and billed quantities whatsoever! All in all I am not surprised. The sole reason I am with them is that its not about the company its about the useless people they hire. And thats where they are identical to other UK companies.
Took up SKY on an offer of free broadband for a year with free TV if we switched our phone line rental to them. Sounded like a great offer. However the sky broadband has been very unreliable, slow and often off. We were with o2 before, but because sky bought them out we would have been switched in the end anyway. Its a shame as the o2 service worked perfectly for years.
The free trial has really put me off SKY. Not their intention Im sure.
The equiptment is rubbish to put it politely. Freezes , crashes, and if a fly flies into your sky dish at 10mph you have to call out sky, you finally get through to them after being on hold for half hour. When you do get through you get someone who cant understand you!!! So frustrating considering the money you fork out each month, it should be hassle free but just isnt. They cant come out for three days so once again no t.v (i wouldnt normally complain if it was just a one off coz these things happen but it isnt a one off the sky boxes are awfull) . Changing to virgin ASAP!!!
It amazes me that they are allowed to call their product "broadband" - it is more like the old dial-up connection. After many, many complaints we got fed up and changed to their fibre optic service which is far more expensive (we could not walk away because of the 12 month contract terms). This fibre optic is much better than their sky broadband, but the speeds you get are a fraction of what they claim (25% of the advertised speed in our case). I wish they would redirect some of the millions they spend on new marketing to improving service for existing clients. Can't wait to switch providers at the end of my contract.
My experience of getting Sky broadbad was horrific. I waited for 3 months to get it installed in my flat. Sky employ BT Openreach to set up the phoneline. Sky take ZERO responsibility for any short comings, yet I as the customer pay Sky and really have little interest of how they get the job done. Had I got BT broadband one would imagine this would not have taken 3 months! Equally, I know Virgin customers on fiber optics who got their service in a few days as they do not rely on Openreach. Sky and Openreach operate on different computer systems, so have very poor communication. Sky also do not let the customer contact Openreach. To install my broadband, I have at least four Openreach guys come round. Guy 1, said there was a problem with phoneline - have to get specialist back. Guy 2, did not bring a hoist so he could not do the job. Guy 3, did not bring a hoist either, but claimed he did not need one and guy 2 had been lazy but confirmed that indeed there was a problem with the phoneline. Did manage to locate phoneline, but there was a problem he would have to come back and fix......... this went on and on. Sky customer service agents - I must have spoken to about 15, were on the whole extreemly rude, and really didn't appologise very much. Probably because they were tired of having to do it so often. One agent did however sympathise saying it took him four months to get internet in his house from SKY and he was an employee. I have had to take at least four days off work. When I asked about compensation for endless calls and time, I was asked to send in scans of payslips and bills - more of my time. Broadband now installed, I am waiting for a Sky guy to move my sky dish. I now find myself having taken another day off work, I had an appointment booked for 8 - 10 today. I received a text this morning saying he would be here before 1. Now it is nearly half one. I am so so sick of this customer service and I would advise nobody to go with Sky. There are plenty of other options available. DO NOT USE SKY!!!!!!!!!!
This lady i spoke to was obnoxious, i was trying to resolve a problem... basically what happened is my direct debit was due to come out on the 8th, and i voluntary paid it on the 6th thinking they wouldn't take the direct debit out if i paid it early, but they did.... and it took my account overdrawn too. I tried to explain this to the first adviser i spoke to, i wanted to figure out how i was going to get the payment processed back into my account but this lady told me it wasn't possible, i told her i needed it for living costs but she didn't seem phased, she told me multiple times that it was my own fault and also went on to ask why i paid it early to begin with, which was irrelevant so i refused to answer that. I was really angered by this adviser, not because of what she said, but more so because of the manor she spoke in and her lack of inability to solve the problem or even address it. She put me on hold but then hung up on me, this also angered me.... thankfully when i called back i got through to a pleasant welsh advisor who apologized on behalf of her colleague and also solved my problem by refunding the payment back into my account. I am pleased with her service but that first call was unacceptable, i certainly would have made a complaint had i noted her name.
We recently relocated to the UK, and one of the things we set in motion long before the move, was the broadband order with Sky. However, we didn't get it on time. The first order broke because the address in Sky's system is screwed up. I had to enter a new 2nd order. This time I opted for the fibre solution as the web site said it was available. Everything went well, and a technician was allocated a few weeks out ... not fast but at least they would eventually come ... or ? No, 5 days before the activation Sky found out that that were no more slots for connection in the cabinet. So, the order was just cancelled. I had to put in yet another order, and had an actication date set 5 weeks out ... presummably they can not do automatic provisioning, even though the previous tenant had Sky too, and his connection was working when we arrived. Sky cut it of ... they can do that without a truck roll. Eventually we got the broadband connection ... 2 Mbps down and 0.5 Mbps up ... is that slow ... yes, very. Do they know when fibre will be available ... when the cabinett will be built out. No, they don't. Is this good customer service ? Definitely not.
They don't care about their customers just a paycheck!
I have to rely on subtitles but they don't work more than half the time. i.e living or fx channel.. My fav program's r on those channels, season 7 of blah blah was going well with subtitles then episode 9 no bloody subtitles!!! What's the frigging point of me watching at all when I miss out on key episodes??? I have moan to sky about this but they just fob me of saying its the ariel signal. I know the subtitles are transmitted on another signal which uses far less power than the tv transmission..why don't they just up the signal strength?? Probably coz it would eat into their profits. I got the feeling I will be cancelling my contract very soon.
They keep repeating programmes after only a couple of days and the same old rubbish day in and day out. Some of the programmes, such as Star Trek is a permanent fixture. There are some many repeat programmes, which are too many to list here. Time and time I have mentioned this to agents of Sky when they rang me to offer me half price movie channels and sports channels for six months. I turned them down for the very same reasons mentioned above.
Been with sky over 4 years now and have the whole package with phone and Internet. Have had some good offers while I have been with them. Downside is if your phone line or Internet plays up, it can be costly phoning on a mobile to try to sort the problem out. It took 10 days one time and £40 worth of mobile calls
Where do I begin? Appalling customer service, horrific billing systems, none of the departments speak to each other. We eventually left but they continued to bill us for 12 months even though they had terminated our contract in writing. Still refusing to accept we'd left, they set solicitors and debt collectors onto us, eventually only backing down when I said we would go to Court and explain exactly what sort of company they are. Will never, ever use them again, we don't care what great services they advertise. They simply don't deliver!