We recently relocated to the UK, and one of the things we set in motion long before the move, was the broadband order with Sky. However, we didn't get it on time. The first order broke because the address in Sky's system is screwed up. I had to enter a new 2nd order. This time I opted for the fibre solution as the web site said it was available. Everything went well, and a technician was allocated a few weeks out ... not fast but at least they would eventually come ... or ? No, 5 days before the activation Sky found out that that were no more slots for connection in the cabinet. So, the order was just cancelled. I had to put in yet another order, and had an actication date set 5 weeks out ... presummably they can not do automatic provisioning, even though the previous tenant had Sky too, and his connection was working when we arrived. Sky cut it of ... they can do that without a truck roll. Eventually we got the broadband connection ... 2 Mbps down and 0.5 Mbps up ... is that slow ... yes, very. Do they know when fibre will be available ... when the cabinett will be built out. No, they don't. Is this good customer service ? Definitely not.
They don't care about their customers just a paycheck!
I have to rely on subtitles but they don't work more than half the time.
i.e living or fx channel.. My fav program's r on those channels, season 7 of blah blah was going well with subtitles then episode 9 no bloody subtitles!!! What's the frigging point of me watching at all when I miss out on key episodes???
I have moan to sky about this but they just fob me of saying its the ariel signal. I know the subtitles are transmitted on another signal which uses far less power than the tv transmission..why don't they just up the signal strength?? Probably coz it would eat into their profits.
I got the feeling I will be cancelling my contract very soon.
I must be the only person left in the UK without Sky TV, but when I switch my broadband recently they were the cheapest by some way - so I've switched to them (which was a very painless process) and I've gained about 4 Mb of speed (up to 12 Mb) which was a pleasant surprise! I might even be tempted with Sky if they keep impressing me!
They keep repeating programmes after only a couple of days and the same old rubbish day in and day out. Some of the programmes, such as Star Trek is a permanent fixture. There are some many repeat programmes, which are too many to list here. Time and time I have mentioned this to agents of Sky when they rang me to offer me half price
movie channels and sports channels for six months. I turned them down for the very same reasons mentioned above.
Theresa Mount found this review useful
Been with sky over 4 years now and have the whole package with phone and Internet. Have had some good offers while I have been with them.
Downside is if your phone line or Internet plays up, it can be costly phoning on a mobile to try to sort the problem out. It took 10 days one time and £40 worth of mobile calls
Where do I begin?
Appalling customer service, horrific billing systems, none of the departments speak to each other. We eventually left but they continued to bill us for 12 months even though they had terminated our contract in writing. Still refusing to accept we'd left, they set solicitors and debt collectors onto us, eventually only backing down when I said we would go to Court and explain exactly what sort of company they are.
Will never, ever use them again, we don't care what great services they advertise. They simply don't deliver!
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