Process broke two times and speeds are horrible
We recently relocated to the UK, and one of the things we set in motion long before the move, was the broadband order with Sky. However, we didn't get it on time. The first order broke because the address in Sky's system is screwed up. I had to enter a new 2nd order. This time I opted for the fibre solution as the web site said it was available. Everything went well, and a technician was allocated a few weeks out ... not fast but at least they would eventually come ... or ? No, 5 days before the activation Sky found out that that were no more slots for connection in the cabinet. So, the order was just cancelled. I had to put in yet another order, and had an actication date set 5 weeks out ... presummably they can not do automatic provisioning, even though the previous tenant had Sky too, and his connection was working when we arrived. Sky cut it of ... they can do that without a truck roll. Eventually we got the broadband connection ... 2 Mbps down and 0.5 Mbps up ... is that slow ... yes, very. Do they know when fibre will be available ... when the cabinett will be built out. No, they don't. Is this good customer service ? Definitely not.