Fast shipping, and really nothing to complain about in terms of service. Customer support is quick responding and very nice too.
But the shipping costs are ridiculously high. One dvd-case sized envelope from UK to Austria costs 19£ via EMS mail! That is about seven times as much as i would pay for the same thing going from austria to the UK. That is just ridiculously overpriced and i don't think i will be using their services again
Personal service was excellent and very helpful. My parcel arrived very swiftly with no fuss. My only reservation is the cost of delivery, I would be willing to wait a few more days for delivery if it was a cheaper method. However would not hesitate to use Skypax again if necessary.
Customer service was courteous and very prompt when I sent any questions. They also ship on the same day you pay or the next day if it's past working hours. I expected to pay the reasonable price of £12 GBP (~$20 USD) for the service + shipping costs.
The last time I ordered something (two trousers and one sweater) from the UK that did not ship to the USA, I got my friend to pick up the package from the local store to ship it to me. I paid £21.4 GBP for the shipping, which was about ~$35.62 USD. Since he was my friend, he did not charge me a concierge fee or a UK delivery address fee.
My friend was busy this time I asked him, so after doing some research, I chose Skypax since I did not see any negative reviews for them. I ordered some lightweight shoes and a sweater, which they consolidated into one package. Since I was using the Skypax service, I did not expect to pay a little more than £21.4 (~$35.62 USD) for the shipping and the Skypax fee (£12) for a total of £33.4 GPB (~$55.58 USD). However, I ended up paying £39.52 GBP (~$65.58 USD) for the shipping - almost an extra ~$30 USD! So in total I paid £51.52 GPB for the whole service (~$85.77 USD). I don't think the extra $30 was necessary for me to pay. I wish my friend could have shipped it to me, so I could have saved $50, but he was busy and I was in a rush. Hopefully, he won't be busy next time...
Like I said in my title, great customer service and fast delivery! I guess I'd recommend it only as a last resort if you don't have a friend or relative you could rely on to ship it overseas to you in the USA.
First things first, I am very happy with their service itself. It's fast & reliable. That said, I do feel like they ripped me off. Here's why:
I expected to be charged £12 for the service + shipping costs. Seems fair. I had a very small, light package (would have fitted through the mailbox) so I didn't expect the shipping rates to be too high. I have ordered packages from UK based webshops before, and never had to pay more than £13 for 3-day signed airmail delivery.
Once the package arrived at Skypax, I was presented their shipping options. Cheapest rate: signed Air mail, 5-28(!!) days delivery, at £27... I checked corresponding Royal Air Mail rates on their official website, and it would have been only £10.25 for signed 5-day delivery. So Skypax not only charged well over double the price of the shipping rate, but also the delivery time would have taken up to 5 times longer. Since UPS 2-day delivery was only 94¢ more expensive, and faster, I went with that.
TL;DR - I expected to pay £12 for the service + regular shipping costs for the package. Turns out they also take a margin over the shipping costs. All in all, except for their shipping rates, I am positive about the service.
Will I order again? If I have a packages which contains expensive goods, than yes. Otherwise: No, because their shipping costs exceed the price of the goods I'm trying to ship.
I was happy to receive my package intact :) the specific order was very important to me and Im glad skypax came through. I could track my package all the way. My only tiny concern, is that I thought I saw "1-2 days" when I chose my delivery method, and it took 1 week. But seriously, I got my stuff, everything was ok, so no biggie. It's just something I would advise someone to ask about, if they are in a hurry. Thanks for an otherwise great experience :)
I was a bit nervous to use a freight forwarding company for the first time but skypax services were amazing. They notified me at every step and I received my item in 4 days from the UK which is a miracle! Highly recommended I will definitely use them again!