Slater & Gordon (UK) reviews

Slater & Gordon (UK) reviews

Good
8.9
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
166 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

supported each step of the way

I felt I was explained the complex jargon in easy terms that I could understand and was very impressed with the level of service I received as a first time user of this service. Without hesitation I would refer my friend and family.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Costly experience

I contacted Slater & Gordon based on their online review for an employment issue. Ending up to be a costly mistake. Paid a lot to handle the issue myself, so costly I had to stop using them before the end of the dispute. Avoid
Slater & Gordon (UK) LLP

Reply from Slater & Gordon (UK) LLP

Thank you for your feedback and we are sorry that you were dissatisfied with the service you have received.

We would be most grateful if you could email customerservices@slatergordon.co.uk with further details of your case, and we will ensure that any concerns you have are fully investigated.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Lazy lawyer (no actual interpretation or advice) but he charged a lot

I was referred to a lawyer at Slater & Gordon. She was going on holiday, so she passed me off to another lawyer who turned out to be terribly lazy. He provided no useful interpretation of my employment separation letter. For reading the letter and writing a useful overview, he charged nearly a thousand pounds. Colossal waste of money and time.

- Dissatisfied London Customer
Slater & Gordon (UK) LLP

Reply from Slater & Gordon (UK) LLP

Thank you for your feedback. We are sorry to only now discover that you feel that the service we provided did not reach our normal high standard, and that your impressions were negative. We pride ourselves on providing a value for money service in a timely manner. We will be discussing the issues you have raised with the solicitor who had conduct of your case.

Please do not hesitate to contact us at CustomerServices@slatergordon.co.uk if you think we can assist you further. In the meantime we would like to extend our good wishes in your next employment.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Solicitor that gets results

After being with a Solicitor for 2 years without any results i almost gave up special when it closed down.I was given Slater and Gordon number and Christian Shotton was acting for me.
I was told how much i would receive and when.
My claim was dealt within 6 weeks and full settlement.
Highly recommend them to anyone and have
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent from beginning to the finish.

reception staff make you feel welcome and at ease. very professional surroundings.
service was executed in a relaxed manner. professional and curteous at all times.
would recommend your services no problem at all.
many thanks to all involved. cheers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Calm & professional service in plain English

My lawyer was Matthew Fletcher and I found him very straightforward to deal with. His calm & professional manner was reassuring during a very stressful period of my life. He responded promptly to my queries with a minimum of "legalese" and when he disagreed with my proposed course of action on a couple of occasions he always explained why & offered an alternative solution. If Matthew is typical of Slater & Gordon lawyers, I would definitely recommend them to anyone in need of legal advice.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A job well done

Slater & Gordon successfully and efficiently claimed accident compensation for me from a third party's insurer.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Simply the best.

I found this company to be the most helpful and most professional no fussing about very good communication with myself and a great laywer who was execellent could not of wanted more .Overall they are the best thankyou.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Complete professional service

I am very happy with how my case was dealt and resulted
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Everything they did for us was perfect

We were recommended to them by a friend of my husbands , they told us by letter, phone or e-mail of every step they took and also what would happen next. It took a few months to sort things out (not there fault) these things can take time. But we were totally satisfied with all there work.
If ever needed help again I would certainly recommend them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They never called me back!

Customer service is key in today's connected world. I ended up going to one of the competition Injury Lawer firms. Early days on the case but at least they bothered to called me back.

I also think Trustpilot should look at the frequency of your reviews, they look unnatural to me with big gaps between some reviews.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent customer service

From beginning to end excellent quality customer service.

Thank you all so much.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Helpful &understanding

They kept me updated during a long process
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not use this company, they are RUBBISH

Please do not use this company. I used these so called lawyers for my divorce. They lost paperwork, submitted paper work late and had NO fight in them. They were out of their depth and were always one step behind. They cost me over £25,000 and I did not get value for money. They returned calls weeks later, rolled over to all the opposition solicitors and never fought back. They have recently changed their name and no wonder, they must have been found out !!! The final statement for the court case should have been submitted a month before but they submitted it on the day....needless to say the judge was not amused.
Slater & Gordon (UK) LLP

Reply from Slater & Gordon (UK) LLP

Dear Mr Barnes

We are sorry to see that you continue to feel that you were provided with a poor service. May we suggest that you take your complaint to the Legal Ombudsman for an entirely independent review. They can be contacted on 0300 555 0333 or by email at enquiries@legalombudsman.org.uk. We will of course cooperate with them fully.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor service

I contacted Slater and Gordon on 18th Jan 2014 with regards to a work related matter. I spoke to a very pleasant advisor. However, almost a week later and no one has been in touch with me as I was informed. I have since contacted Slater and Gordan and still waiting. Very disappointing that a simple phonecall to let a customer know where they stand takes forever or for someone to even acknowledge a customers issues raised. Out of courtesy a simple phonecall does not go a miss.....
Slater & Gordon (UK) LLP

Reply from Slater & Gordon (UK) LLP

Dear Miss Mohmed,

Please accept our sincere apologies that you did not receive a return call sooner in relation to your query. We really appreciate people calling us and we strive to provide a high standard of service at all times, I am sorry that on this occasion we didn't meet your expectations.

I understand that you have now been contacted successfully by one of our solicitors and that she has been able to advise you on the appropriate course of action.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very poor customer service

Having attempted to speak with Slater & Gordon at the start of the month, but was told the team was busy and they would call me back (which they did to leave a voicemail several days later, I called S&G back to follow up my enquiry. This time I spoke with a very abrupt customer services individual, who refused to pass me on to the appropriate medical negligence team, as apparently I hadn't used the phrase 'long-term' to describe my condition, despite the fact that I informed her that two General Practioners confirmed that I would not recover from this condition. The agent then insinuated that I hadn't called previously as my postcode was not on the system, despite the fact that I informed her than I had only previously provided my name and telephone number.

I have since raised my claim with another provider who were more than happy to help and have immediately indicated that I have a valid claim. I would never recommend using Slater & Gordon due to their extremely poor customer service.
Slater & Gordon (UK) LLP

Reply from Slater & Gordon (UK) LLP

Dear Stephen,

We’re sorry that you were dissatisfied with the service you received from our team. We strive to ensure that any prospective clients are able to speak to an expert as soon as possible and so we’re sorry that this was not the case in this instance. Please accept our apologies and we wish you every success with your claim.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very supportive

Kept me informed of all the up to date information as it was received from the third party, either by phone, or email, Very supportive through the years
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

could not fault them.from start to finish

They put me at ease from the moment I had the initial consultation to the matter concluding.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor first impression, but completely competent thereafter

I approached Slater & Gordon to help with a work related issue and was put off them when I was told that one of their representatives would call me back at precisely 3:30pm on January 14th 2014 to discuss my issue. A representative did not contact me at the agreed time nor at all that day. Subsequently they contacted me the next day and their assistance was very helpful at that point.
Slater & Gordon (UK) LLP

Reply from Slater & Gordon (UK) LLP

Dear Ryan

We are really sorry that our solicitor contact system was delayed on this occasion. We understand that you have now been contacted successfully and we hope that you will find any future dealings with us to be helpful and rewarding.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I would recommend them and would use again if I had to.

I found them to be very thorough and good at their job. They got the best outcome for me. If I had to find a negative its just that sometimes months went by without any contact however having said that if I rang or e-mailed they always responded quite fast and never moaned about me contacting them.

Slater & Gordon (UK) LLP

About Slater & Gordon (UK) LLP

Slater & Gordon Lawyers is one of the UK’s largest law firms with fourteen offices in England, Wales & Scotland. Our goal is to deliver exceptional & affordable legal services for individuals, membership organisations & affinity groups, in their personal, employment & business affairs. With over 85 years’ experience, our reputation is built on the range of expertise offered by our partners & staff, & on the scope of their practical experience. We represent clients across a range of areas from personal injury claims to commercial & criminal litigation; from employment to defamation & reputation management; & from clinical negligence to family law.

Visit Slater & Gordon (UK)

Contact information

Call us on: 02076571555
We live here: 50-52 Chancery Lane
WC2A 1HL London
United Kingdom

Category

Slater & Gordon (UK) is ranked 16 out of 31 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.