A few months ago I ordered a folding bed for visitors from Sleepkings.co.uk. I can honestly say that I'm really impressed with their customer service and the quality of my product.
Firstly, I was told exactly when my product would be delivered and was contacted by them the day before the delivery regarded when to expect the delivery. I found this very helpful as it gave me ample amount of time to in a way prepare for the delivery, it really put me at ease. So my product was delivered to me ON TIME and on top of that i got the best service I think I've ever got from a courier driver. He was polite and even brought the folding bed into my home for me, all I had to do was sign his papers.
I found that the folding bed was packed very well, there was very little evidence showing that it had been mistreated when packed into their truck proving to me it had been packed with care. The packaging was also easy to dispose of which made the process of finding a place for the folding bed in my home a great deal easier.
Secondly the bed itself, of course it was not me who was going to be using the bed but visitors. A few weeks later I had a friend stay over at my house for a few days, just before his departure I asked how he had slept over the past few days. His words were, "I slept great pal, I was worried when you showed me the folding bed that sleeping was going to be a massive issue but I was couldn't have been more wrong, I slept like a baby".
I was greatly pleased with this, my product fitted its needs perfectly without any issues. Thank you Sleepkings for the amazing product, I'd recommend this bed to anyone and if the rest of your products are as good as this one, you'll find me back on your website in no time.
I recently purchased a 3ft single memory foam adjustable bed from Sleepkings, It arrived to me on time, I received impeccable service and I am very pleased with the quality of the bed.
I am immensely pleased at the service I received from Sleepkings, the delivery man contacted me the day before the arrival giving me plenty of time to move my old single bed out of my room. He was very polite and even offered to bring the bed frame and mattress into my bedroom for me, after setting up the ENTIRE bed for me, he then went on to clearly explain how the bed works, showing me exactly how high I can move the mattress. This was very pleasing as it was every thing I had hoped for.
Due to my asthma I am required to sleep in an upright position, which can be difficult with the use of only a few pillows to help me up, but I was extremely relieved after I was shown how high the mattress could be adjusted. I can now sleep very comfortably and according to my health requirements.
I have found that the frame of the bed is very sturdy, sturdiness is not a problem for me as I try to stay in one upright position when I am sleeping. However I was dying to know how sturdy the frame really was and curiosity drove me to ask my sister to test the bed. We found that she could move around on it as much as she wanted without so much as a squeak from the frame. Proving that it is obviously very well made.
Now onto the memory foam mattress, I don't think I have ever slept on anything so comfortable, I can honestly say that I smile to myself every time lie down on it and I am reminded of how glad am that I made the purchase.
So to conclude, my product was delivered to me on time, I received amazing service from the delivery man and the product caters to all of my needs to an impressive standard. Sleepkings has definitely earned five stars for this product. I look forward to purchasing more products from them in the future.
We had a memory foam topper for a few years now so decide to go and purchase this mattress from Sleepkings. I am very impressed with the product considering the good price I paid. The mattress has a very good thickness to it so I have decide not to use my foam topper with it. The Coolmax cover is soft and that smell you sometimes get with new foam products is hardly noticeable when you open the plastic and allow the mattress to air for a few days. The compact packaging of this product is excellent, making it easy for transporting up stairs and unrolling by one person. I can now look forward to many more good night sleeps :) sleep like a king....
one year on.... I'm still loving this mattress. For the price I paid I still think this mattress is excellent value for money. It's still like new. I've experienced no sagging, sloping, dipping or lose of firmness. I'm one happy customer : ) thank you sleepkings
i purchased this for my gran. fabulous amazing bed at 349.00 what more could we have asked for. the delivery guys came and set everything up for my gran and showed her how the heandset works. i really cant praise sleepkings enough. i live in Scotland and my gran is in Lancashire. i would certainly recoomend to anyone looking for an adjustable bed.
I ordered a silentnight latex pillow through sleep kings, it arrived poorly packaged, (ripped packaging with no invoice) with no indication of the manufacturer anywhere on the packaging or the pillow itself, leading me to believe the pillow was either made by a generic manufacturer, or it was a second/reject. The pillow itself had damage on both sides. When I tried to contact the company, I was ignored & as I did not receive a reply, I persued a claim through paypal, who agreed to refund the price I paid for the item, once I returned the heavy latex pillow at my own expense!!! Buyer beware!!
I purchased a 4' adjustable bed with memory foam mattress, and to be honest, I wish I hadn't. I'm severely disabled, so buying an adjustable bed was supposed to be a treat for me. It turned out to be a nightmare.
Firstly, the mattress is NOT MEMORY FOAM, it is solid foam with LESS than One Inch of memory foam glued to the top.
The lead to the conroller is far too short to be able to use the adjustable function yourself while reclining in bed, so the whole thing is pointless.
The slatted part is so badly made, all the slats have huge gouges out of the wood at both ends of the slats. Where they enter the side bars is so thin, I know it's going to break.
The side bars on the slatted section are also only made of the same wood.
The bed base is so weak and light as to be useless, with no cover on the bottom.
The headboard had a dirty brown mark on it, dread to think from what!
But that's not the entire story.
As a disabled person, I'm supposed to get VAT relief. But Sleepkings stole most of this. I had to phone them when trying to place my order as the website didn't allow for VAT free pricing and filling in the VAT relief forms. They phoned me back the following day and said YES they do the VAT relief. They told me the bed price and then took my credit card details, and gave me a final price.
The website states free delivery on all orders over £50, period!
THEN they told me I had to pay another £50 delivery charge.
I was told that every order outside London incurred a minimum £25 delivery charge for areas closer to London, rising to £50 for the rest of the Country, and £95 to Ireland!
I argued that the website stated Free Delivery, but was told NO, it was all there on the website.
Assuming I had not read the small print, I paid it.
Later I checked, and even placed a fake order right up to the point of payment, when I cancelled it, just to see what happened.
There were no details or pages or anything on the website and the fake order came up with a Free Delivery.
So, in short, I was deliberately fleeced of £25 for delivery, because I am disabled and VAT exempt.
I tried to phone and email them to inform them that I had obviously been charged wrong.
They lied and they lied and they lied!
Couldn't believe the lies I got told!
Apparently, I'd requested special delivery for Set up of the bed!
Now, as the bed is for a room in a house which isn't built yet, that would be a very strange thing to do.
I was refused a refund, even though I requested it within the Distance Selling regulations and was allowed by law to cancel.
The same person who lied to me through the whole process on the phone and in emails was the person who turned up on my doorstep without any notice to deliver the bed.
It's just someone working out of their back bedroom I think, they're on ebay too, so beware.
The bed is worth next to nothing, won't last five minutes and is not memory foam. Don't go there!