I was wary about buying from somewhere I hadn't experienced before, especially when it seemed so much cheaper than everywhere else (Nikon D610 £1174 as opposed to £1599). I need not have worried, the service was excellent and really fast and I'll definitely shop there with confidence in future.
Great all round product and service. Customer care is really good (friendly staff) very helpful. Ordered Nikon D3200 camera and accessory bundle for cheapest price around. Thanks Slrhut!
Excellent camera and all kit included in a very good deal. Service was excellent, friendly and helpful. Delivery was fast as promised! I will definitely come back to buy more stuff.
I bought a D610 package, I got an email confirmation and then a phone call to check I that all was ok. They processed my order then I waited, It did not arrive on time even though I paid extra to have it in 3 - 5 days, so emailed them but I did not get an answer. so I rang them as I was starting to worry, they answered straight away and went through the order and told me there as a delay with the 610 body even though in stock but put it on a 2-3 day when it was ready. I got a tracking number and product was delivered with in 3 days of tracking. packaging was good product as advertised. so I am happy even though it was late. This is something they need to follow up with so the customer is kept in the loop. I would use this company again.
Ordered Canon 100D. Very much cheaper than anywhere else on the internet. Much, much cheaper than in the shops or in the "duty free" shops at airports. Paid for shipping to arrive in 7-10 days but arrived in 3 days. Excellent service and I will definitely do business with this company again.
I ordered my Canon 7D from SLRHut as the price was amazing, I then had a phone call to confirm my purchase and discuss delivery, a week later it arrived with a letter confirming a free gift. I am more than happy with the service, and I would recommend to anyone.
I was impressed by the initial price of the product but the customer service and follow up was the most impressive aspect of my experience with SLR. They called me to discussed possible problems I may experience with the camera ordered and suggested alternatives and additional options that would make my order a better one (not necessarily for more cost though, just honest feedback). All in all a great experience.
I guess i was a bit surprised to come across the SLRHut website and even more pleasantly surprised to see the prices they offer. I made my order with some reservation and then SLRHut contacted me to advise on how I could get even better value in the total package. This is good business sense for them and good service when you're on the receiving end of an even better deal or as Kevin Bacon would say, "a no-brainer".
Great service and prices - will definitely be back and recommend.
I was very impressed with the customer service. Within 24 hours of placing my order online a representative contacted me by phone and email several times with a query on my order. They were helpful and even offered advice on future lens purchases. The lens was received much quicker than expected. Will definitely order from here again!
I opted for the SLRHut package because it appeared such good value for the spec of equipment advertised. I received a message asking me to call back and had a bit of trouble re-contacting SLRHut owing to the time difference, but once I had confirmed the order the camera package arrived much sooner than I had expected and everything was as described. I did e-mail to query part of the order, as I had expected a spare battery to be included, and was starting to think that it wasn't going to be answered when the battery in question arrived in the mail. All in all a 5 star service!
cant praise slr hut enough. the customer service was second to none. the delivery time was second to none. the price can not be beaten by any other company i checked. i don't know how these guys can do the prices they do. all i can say is thank you and i will look forward to ordering from you in the future.
RECEIVED AN UNEXPECTED PHONE CALL TO DISCUSS MY ORDER.
THE PRICE OF THE CAMERA AND ACCESSORY BUNDLE WAS UNBELIEVABLE
WITH THE DELIVERY TO MATCH.
I WILL CERTAINLY RECOMMEND THE COMPANY TO FRIENDS AND USE AGAIN WHEN I NEED OTHER EQUIPMENT.
After searching the net for a new Nokia D5200 and lenses I came across SLR Hut.
Their price was incredible.
I ordered the package and within a few minutes received a phone call from a very friendly guy checking my order and requirements. We queried battery life and prchased another battery at a huge discount! I ordered the package on Monday evening and it arrived Wednesday Morning without any issues.
The package was oustanding value, the staff were more than helpful and the camera was with me no sooner than I ordered it, absolutely blown away.
Great service guys, highly recommended.
We ordered the Fuji XE-1 camera and had an automatic email confirmation, followed up by a phone call from customer service and the camera was delivered in less than a week.
That is extremely good service and I would not hesitate to use this company again
Placed order Nov 19, received very helpful call Nov 20 and received camera - I think shipped from US - Nov 25. Box, camera in perfect condition. Would recommend SlrHut without reservation. Great range of products at outstanding prices backed up by flawless service.
Did have some issues with DHL delivery (which I share here as I want SlrHut to know and I hope they read their customer reviews!) This morning, I received a text from DHL saying the camera would delivered today, giving me the option to postpone delivery to tomorrow or next day. I responded within 30 mins that I wanted to postpone to next day and received confirmation text from DHL. Despite this, the camera was actually delivered today - sort of. I happened to be in and only knew DHL had arrived when I heard them posting a "You were out" card through the letter box. The DHL delivery driver hadn't bothered to ring my doorbell! (Which is prominent, audible throughout the house + outside, not hidden, etc.) And even though I had been told when SlrHut called me that I would have to be in to sign for the camera - it couldn't be left with a neighbour - the DHL man had (guess what) left it with a neighbour. But not a very suitable/ sensible one. He chose a neighbour who is currently having his house rebuilt - during which he has moved out. So the valuable camera was left in an unsecure building site, open to the street, with a crowd of builders/ tradespeople none of whom speak English! Happily the builders are good people and the camera had not disappeared - but I am deeply unimpressed with DHL.
Ticked the boxes for me, -
- Products were genuinely 'IN STOCK' and dispatched quickly, without delay; I'm very likely to use SLRHut again for further Photo equipment.
- Internationally recognised Courier Tracking of delivery from Dispatch to receipt - clear and frequently updated online, worry-free delivery.
- Original Products brand new, original retail boxed. - not 'bubblewrap, stickytape and cardboard' merchants.
- Professional customer service.
A real easy transaction. Good communications, you know where your order is from the very start wit a DHL tracking No.. Ordered Wednesday night and delivered the following Monday. What more could you ask.
Very helpful (John Ross); gave informed advice. Very competitive pricing. Would use the company again.
USA based company, spread the word, a friendly reliable company needing more positive exposure. Ordered Sony NEX6 at an unbeatable price monday morning, arrived friday midday, you can't say better than that, i received a polite and friendly phone call to confirm my order and to ask if i wished to purchase any accessories, which i declined (maybe later)...GREAT VALUE...GREAT SERVICE, thanks guys
PS Thanks also to DHL Delivery service who enabled me to track my order to my door.
It was the DSLR package with accessories, price, the reviews and the fact that I wouldn't have to pay any additional taxes which attracted me to SLR Hut. The service was quick and efficient and the box arrived a day in advance of the expected delivery. I did have one issue, that an additional battery for the DSLR was missing. However, I've recontacted SLR Hut and they assure me it is now on the way. I would use this service again.
SLR Hut website is full of useful information to help decide on purchase and products really well priced. My orders are followed up with a phonecall to check they are right and will fit the camera I have and interest in other products but without any pressured upselling. All in all a great experience
Like many people I had reservations before ordering as the sigma lens was £60 cheaper than the cheapest price from Amazon, Jessops etc.
But I have to say the service has been brilliant, I ordered the item late on Sunday night and it arrived the following Friday morning.
I will definitely use and recommend SLRHut in the future.
I was on holiday in Hong Kong and was looking at to buy a Canon EOS M as cameras are usually much cheaper in Hong Kong than the UK. I was looking at reviews for the camera on the internet and saw the Canon EOS M advertised by SLRHut much cheaper than the Hong Kong outlets and at half the price of other stores in the UK. Delivery was fast and efficient. I would not hesitate to recommend SLRHut.
Fantastic service. Ordered the camera on the Monday and said that would it be possible to have it before the weekend. The guy said no problem I'l send it express for you at the same price as normal delivery! I was advised that the camera (Canon 6D) would eat batteries and the standard battery would not last long. So he said he would give me the 5 hour extended life battery for the price of the two hour one.
The camera and bits all arrived on Thursday in superb condition and I would absolutely recommend SLRHUT (in actual fact I have already done so) to one of my best friends.
Service 110%, Price 110%
The order was handled very well, with a telephone confirmation, as well as an email. Shipping time was good and in line with what they state on their website. Having just bought an Ipad, the only surprise I received was that it is an American model. This in my opinion should be made a lot clearer on their website. Other than that I am very happy with the service and I would use them again.
I was attracted by the price offered by slr hut - significantly lower than any other web site or shop. The web site worked well and the confirmatory phone call was with someone who was knowledgeable and not at all pushy, yet courteous.
The service was excellent, everything happened as it should happen, delivery was prompt and when anticipated.
I ordered this camera (Fujifilm X20) online but while paying for it with PayPal, my PayPal service froze and I wasn't sure whether the order had been submitted or whether it had been paid for. On contacting SlrHut by phone to clarify the situation, their response was very helpful and it wasn't long before the camera was delivered.
SLR hut came up top when searching on Google and I was pleasantly surprised by their great prices. The camera turned up as promised two days later with a treasure trove of accessories to work my way through. Very well done and highly recommended.
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